ComplaintsforProperty Profile Inc.
Record Storage
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Complaint Details
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Initial Complaint
12/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The deed to my parents' house was recently switched over to my father's name only. Property Profiles promptly sent my elderly father a letter for their "services." It appears to be an official letter for him to obtain documents related to his property for $109. My father is 82 and cannot read the fine print on the form, so he assumed this was something he needed to pay for. He paid them by credit card. When I contacted the company, they claimed the documents had already been mailed and he would have to return them for a refund. The woman on the phone was rude, argumentative and dismissive of my concerns. I immediately put in a dispute for the charge with the credit card company. Be careful!! These predatory companies are everywhere.Business response
12/16/2022
Thank you, this customer was fully refunded at the time of their call to us. When they called (all our calls are recorded) this customer was specifically told that it can take up to 72 business hours for the bank to process the refund. The reports this customer ordered were already mailed to the customer and we at no time stated that to get a refund they would need to be mailed back, in fact it was to the contrary. It is normal practice to return a product before getting a refund, but we refund when requested not when the product is returned. Our letter is very clear that it is a service, not a bill,not a government agency and optional we are sorry that this customer assumed otherwise. This customer's claim that we are predatory is untrue and unfounded, We simply offer a service for a service fee. We thank the BBB for their mediation in this matter.Tell us why here...Initial Complaint
11/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We just bought a new home and received a letter requesting payment by 12/9/2022 for a charge of $109 for what appeared to be necessary legal documentation that we own our home. Only after making the payment did we see the fine print which states: "This is not a bill. This is a solicitation. You are under no legal obligation to pay the amount stated, unless you accept this offer. If you are not 100% satisfied with this product, simply return it within 30 days for a full refund." I called the company on a Wednesday at 10:00 AM to request a refund and got an automated message that their offices are closed. I sent them an email stating that we do not want this product, will not be satisfied with this product, and request a 100% refund. I have seen from many other reports on BBB that they do not give the money back despite people reaching out. I wanted to be sure to file a complaint here.Business response
11/30/2022
We are sorry this customer is upset we refunded the full amount, it can take up to 72 business hours for the refund to process. This customer paid the service fee on Tues 11/29/2022,the customer stated they called us today Wed 11/30/2022 we were unable to answer their call as our office hours are Pacific Standard time and at that time we were closed. The system does give the option to leave a voicemail and this customer did not leave a voicemail.
We reviewed our records and we did not receive an email from this customer requesting a refund, (unless they sent it to our no reply email by mistake ) if we had we would have refunded immediately and sent an email to confirm the refund.
All customers who request a refund for any reason are refunded without question. This is clearly stated in our letter (as this customer pointed out), their assumption that we do not refund is incorrect and unfounded.
We thank the BBB for their mediation in this matter.Tell us why here...Customer response
12/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
11/21/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This business sent me a document that looks like a bill to my deed of my house. The envelope says warning: $2,000 fine, 5 years imprisonment, or both for any person interfering or obstructing with delivery of this letter u.s. Mail tty.18.code The letter says I have a service fee of $109.00 and I must respond by 12/09/2022.Business response
11/23/2022
The warning this customer is referring to is A **** code advisory for persons who interfere with the delivery of mail, it is not intended for the recipient of the letter, and is not relevant to our offer for service. The letter clearly states its not a bill, that we are not a government agency, and that it is a service for a service fee, NOT for a deed. It states that is it for a Property Profile" report and has a list of what the profile report contains and the uses for the report. This customer will receive no further solicitation letters from us. We thank the BBB for their mediation in this matter.Customer response
11/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
10/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I was helping my dad with this and thought maybe it will get us the copy of the title. BUT AFTER paying $109 and got nothing for three month. I need my money back! I wish i done some research. Transaction ID: ***********Business response
10/07/2022
This customer was refunded the full amount on 10/6/22 it can take up to 72 business hours for the refund to process through their bank. This customers property report was delivered to their address (see attached shipping tracking) and they at no time contacted us to inform us they had not received their report, if they had had we would have resent immediately. Our service fee is for the compilation and research for an approximately ***** page property report called a " property profile" NOT for a deed this is very clearly stated on our notice However there is FREE deed included with the property report. we thank the BBB for their mediation in this matter.Initial Complaint
08/27/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
On 8/22/2022, a payment of $109 was sent to property profile in order to receive a copy of my deed for my home. As a new and first time homeowner I feel very dumb having participated in this transaction not knowing I could simply contact my register of deeds office to obtain a copy for a few dollars if not free. I'd like to cancel the service and request for a refund of the $109 of the transaction ID of ***********.Business response
09/03/2022
Business Response /* (1000, 5, 2022/08/30) */ This customer was fully refunded on 8/29/22 it can take up to 72 business hours for their bank to process the refund, our service fee is not for a deed its for a service to compile and research an approximately 20-40-page property report (Property Profile) NOT a deed, this is clearly stated on our notice. We thank the BBB for their Mediation in this matter. Consumer Response /* (2000, 7, 2022/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Satisfied thank you for your help BBB. I have received my refundInitial Complaint
07/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Called and spoke with a rude young lady that took my information down. Was purchasing on my grandmothers behalf. $107.00 Called to ask for refund as I did my research. Same rude lady answered and threatened me stating my grandmothers deeds where going to be reversed and everything was going to cancel itself off. Asked for refund reference number and rude lady hung up. Called again and spoke with a different lady this time around and asked for refund. Said there is no way for them to provide me with a reference number for a refund but they will email and I should receive it in 72 hrs. No email Called not even 2 hrs after purchasing this for my grandmother. NEED MY MONEY BACK NOW! I don't mind filing a small claim and take this to court.Business response
08/31/2022
Business Response /* (1000, 5, 2022/07/18) */ Thank you, we are sorry this customer is having difficulty,all our calls are recorded and the representative never threatened, or said any deed would be reversed or cancelled, we compile a research property reports we do not have the ability to change or cancel any records. we have talked/ emailed and left messages multiple times to this customer. Her refund was issued on 7/14/22 we explained that this refund process can take up to 72 business hours to complete, today is 72 business hours. That being said it was explained that the refund and charge was processed on the same day, so her bank may have voided the transaction as the this sometimes happens with a same day refund, if she follows up with her bank they can check and explain this further. We have attached a transaction receipt, confirming the refund.We consider this matter closed. We thank the BBB for their mediationInitial Complaint
06/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Purchased a home in April 2022. Received a letter from this company not long after stating that we needed to pay $107 for a copy of our deed, which was ordered on May 10 2022.. It is now June 30 2022 and we have received nothing!! I emailed them asking for answers and nothing!! I then decided to do some research which I should have done before falling for this scam and found out that it is indeed a SCAM! I want my money back and for this company to be shut down.Business response
08/29/2022
Business Response /* (1000, 5, 2022/07/07) */ Thank you, we apologize, our service fee is for a comprehensive property report (property Profile) that includes a complementary deed, the service fee is for a service not for a deed. We received this customer email and promptly responded (see attached) the reports were sent to this customer address, twice as stated in the attached email, and included shipping information We are not a scam we offer services to homeowners these services were completed for this customer. We have issued a refund in the full amount, which they should expect within 72 business hours. We thank the BBB for their mediation in this matter.Initial Complaint
06/27/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
This company is running a scam to trick homeowners into unnecessarily paying for a copy of property records through their service. I unknowingly thought this was a required fee when I received what looked like a bill for my deed in the mail. I paid a total of $107.00 on 6/13/22 and have not received any records, nor did I receive a response from customer support when I emailed asking for a refund. The transaction ID for the payment is ***********. Please issue a refund to my original form of payment.Business response
08/27/2022
Business Response /* (1000, 5, 2022/06/28) */ We are not a scam and we do not trick anyone; our service fee is for the compilation and research for a 30-40-page comprehensive property report that includes a free deed. This is clearly stated on our notice, it also states that it is not a bill, and that we are not a government agency. We did receive and respond to this customer email and refunded them the full $107 (on 6/27/22 see attached). Our notice states that our services can take up to 21 business days to complete this is also stated on the emailed receipt this customer requested (see attached), and we were well within this time frame to complete the service. We thank the BBB for their mediation in this matter.
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Contact Information
Customer Complaints Summary
20 total complaints in the last 3 years.
1 complaints closed in the last 12 months.