Business Profile

Retail Stores

Beauty Avenue

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Beauty Avenue's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

8 total complaints in the last 3 years.
5 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was visiting ***** in early February for my grandson's football tourney. On 2-8-2025 I left my room in the *** Signature towers and walked into city center. Along the way, there were several businesses along the way. One was Beauty Avenue 2 where a gentleman (****) offered me a treatment. After about an hour, I purchased a premium package ($3251.40). **** was a fast talker! He said the products would be shipped out that day. Today is March 19, 2025 and I have yet to receive anything! At this time, I would like a complete refund. I have no faith in this company.
Business Response
Date: 04/11/2025
Our customer have received her package and is now in full possession and use of her products. **** Tracking #**********************
Initial Complaint
Date:02/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 18, 2025 as I walked by Beauty Avenue inside *************, a lady waved me in for a free sponge and then a fellow asked if I was staying at the hotel because he had a special gift for me. He began showing me the red and blue light device and how it would reduce wrinkles. The machine cost $7,500 but I told him its way too much. He reduced it to $5,500. I said its still too much. He then introduced to a less expensive device of $5300 but would discount to $2500. I said I would not spend that much money. He said he would throw in 3 full size skincare on top. He advice that I would spend more money going to a skincare places and it could cost a lot of money by buying the device. I still said no, I have not heard of the product before and would need to do some research. He said hes on a convention promotion and could go down to $1,300. I still said no and tried to walk out. He used is sales tactics and tricked me with lies getting me to buy, saying today was his last day promo and was not coming back. Anyway, I was talked into buying but he never explained that the return was only allowed on regular prices. However, I went back the same day to return the products and they said I had to call in to return. The *** said that I would get refunded 100% and repeated that I would. So I left the store and called in the next day. They said I couldnt return because its only not allowed on discount prices. This is a total trick getting people to buy a product that is worth almost nothing for thousands of dollars. I ended up spending $1,300 at the store. They lied about its a convention and its the last day of the promotion. He did not mention that theres no refund. They lied that I would get a refund 100% by calling in. This is a criminal and stealing and should be stopped!
Business Response
Date: 02/18/2025
We sincerely regret that our customer feels misled by the sales process and understand her frustration regarding the situation. Customer satisfaction is very important to us, and we take concerns like this seriously.
We have reached out to our customer, ******, via email to assist her in reaching a resolution. We are fully committed to addressing her concerns and have offered a full refund to ensure her satisfaction.
Business Response
Date: 02/18/2025
We sincerely regret that our customer feels misled by the sales process and understand her frustration regarding the situation. Customer satisfaction is very important to us, and we take concerns like this seriously.
We have reached out to our customer, ******, via email to assist her in reaching a resolution. We are fully committed to addressing her concerns and have offered a full refund to ensure her satisfaction.
Customer Answer
Date: 03/05/2025
I have received a full refund for an item return. Thank you!
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am seventy five years old and went to ********* for a wedding. I was with my family most of the time except for going upstairs for about 2 hours. As I walked by Mandalay Beauty Avenue, ***** reached out with a free sponge and invited me to come in and sit down. ******** who is a charming fellow, Began the sales pitch and Demonstrated the red and blue light, with assurance that product would erase my cheek veins and puppet lines. 15 minutes and $7586.25 credit debt. Later I walked out with a receipt that I confess I hadn't viewed. It listed" free "creams. For example, "instant wrinkle syringe $995. and age repair nectar 4 at $6,400." As I was coming out of my daze and thinking, what Happened? How can I be so vulnerable? I could not afford this, didn't need, Is my son, who is my power of attorney Going think I'm getting senile and to consider controling in my finances? That fear has made me not share with him, this purchase. And consider? I questioned why I fell for that. I have had friends and family My age fall for things they never would have in the past.Within the hour I went back and demanded that they they not send the product and give me a refund. ***** called for ******** and he said I was stressing him out! And that customer service with call me the next day. *** called me and told me because it was a promotion. I could not receive a refund. After phone calls and texting, and me reporting that the product was not working, *** offered me thirty percent off. On new year's eve he offered me fifty percent off. When I Texted that I would accept the 50% off.He said it was too late. That it had to be done before 2025 because he was under new ownership.I wish there was a way to warn people about this. I'm wondering why there isn't responsibility From the business and sales people, since they consider this a Medical tool to inquire more about people's condition before they pressure sell.
Business Response
Date: 01/23/2025
Regarding the situation of the customer, ***** ******, who visited our location on November 10th, 2024.
During her visit, ***** received a consultation regarding her skin, where she had the opportunity to try the products on her own skin and face. We answered all her questions and made sure she was fully informed. At the time of purchase, she expressed satisfaction with the products and made the purchase at a promotional price.
***** ***** has the products in her possession. When she later reached out to us with concerns, we made every effort to address the issue promptly. We maintained direct communication with her throughout the process, and we issued a partial refund as part of our resolution.
Please let me know if you need any further details or if I can assist in any way.
Sincerely,
Beauty Avenue

Customer Answer
Date: 01/27/2025

Complaint: 22779148

I am rejecting this response because:
I have several times asked for a full refund and after much stress and worry I accepted a half payment, thinking I had no recourse. I can't say that I am satisfied With their response. ***, from customer service, ( over phone and text,)kept encouraging me to keep trying the product.
At this point my skin is in worse condition then when I entered thier sales chamber... I have more wrinkles and have had extreme dry patches. The veins may have gotten worse, not better.

Sincerely,

***** ******
Initial Complaint
Date:11/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: November 13, 2024 Receipts number 1503-10710LC11 and 1503-11710LC11 ************** Beauty Avenue Store, Itai ** sales person I had two treatments in the story with the ***** ******** products and a Red/Blue light machine. I was immediately offered both the eye treatment products and the Red/Blue light machine and accompanying products at a discount. At the time, the results looked good so I bought the products, but by the time I returned home from ********* to SoCal, my skin was red and irritated. I contacted the store via phone, text, and email and was told, since it was discounted, it was not eligible for a refund. I was not told, at any time before or after the purchase, that I could not return it since they were discounting it to get me to buy it. This is fraud.
Business Response
Date: 12/04/2024
We have contacted Ms. ***** and resolved her complaint as of November 15th. She has received a partial refund, accepted the terms, and agreed to keep all the items. If you need further details or documentation regarding this complaint, we would be more than happy to provide it via email, as some of the information contains personal details.
Initial Complaint
Date:09/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 6, 2024 while on vacation to *********, I made a purchase and an hour later went back to tell them that I did not want the products and wanted a refund. They told me that they had already shipped the items and that I would have to wait until I got home to return the products and could then get a refund. The receipt stated that there was no refunds so I didn't believe the sales person and sent a letter via fed ex that I was asking for a refund and will ship the products back. I received a call from customer service that said they would investigate.When I got home, I refused the post office package and the products were returned with the box unopened. I called my credit card to dispute the purchase since ***** would return my call. They finally called me and told me to cancel my dispute and they would issue me a full refund. So, I complied called back and they told me the credit would not go through. I then opened another dispute with my credit card company. In an attempt to resolve, I texted the same number to ask them how I could resolve and they told me that he would try again. After that communication I did not receive any other messages yet from the company.At this point, I do not know if my credit card company will honor my dispute and believe if they contact the company they will say there is a no return policy. I believe I was scammed and the products do not work. Not sure what to do at this point, if I cannot get resolution from this complaint other than to contact a lawyer. I am hoping this can be resolved via this complaint.
Customer Answer
Date: 09/16/2024
The company has issues me a full refund and I now see a credit on my credit card. i would like to thank the company for honoring the refund and allowing me to return the purchases that I did not want/ it was very stressful and I am glad that it had a positive outcome. Thank you again.
Customer Answer
Date: 09/18/2024
Dispute has been resolved with a full refund.
Initial Complaint
Date:03/04/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to ***** for a conference , arrived late night, on way to elavator i almost got pulled into a store..BeautyAvenue.. I am a nice person didnt want to be rude, had a meeting to get to.. I was utterly pressured and under duress to make a purchase ( one he told me were free items that i ended being charged for i had opened them before knowing he charged so not disputing this) i ordered something to be shipped no receipt but paid *******.. I needed to get to a meeting i was practically forced to buy.. I called and cancelled , he said already shipping just refuse it.. I also called AMEX and the charge hadnt even gone thru yet to make sure i wasnt charged. I arrived home to find the package which i immediately next day sent back to post office marked as refuse" 3 weeks later , this store re-send back my package and say I was in posession (as they sent it a 2nd time)!!! and i hadnt met the return timeline.. I CANCELLED less than 14 hours later AND i could not refuse my package as I was in the air.. I refused it and have the tracking detail as proof... AMEX said to contact while they were also working to resolve for me.. this is a horrific company ..forcing people under distress.. I'd just like to get my money back.. how can you help?
Customer Answer
Date: 03/04/2024
I will also like to state that the 2 people that ganged up on me threw 3 items in my laptiop bag as a "freebie to try" i realized later the ****** was charged but they items were open so i was unable to return.. That is a scam.. I was under duress and extreme pressure.. I had a stroke 1 1/2 years ago .. I dont do well under stress and he knew that. yes he would not let me leave.. I have refused the unopened items I cancelled and still received (twice)..People should not be in business pressuring others like this and then not living up to their word.. he told me when i called to cancel " just refuse it" as it's already shipped .. which I dont believe as the shipping label shows different.. thank you for your help and eyes on this
Business Response
Date: 03/18/2024
We searched our records, and at no point since her date of purchase, did we find a record of a return request, or an attempt return made by the customer at our store or to our customer service. At **********************, we care deeply about customer satisfaction, and strive providing excellent customer care, therefore we have a 24/7, toll free, Human answering service, **************. Our customer service information is printed on each receipt as well as all our sales associates hand out their business cards and make sure they are always available to make sure their customers are satisfied. As mentioned, however, *********************************** had never contacted us regarding any issues she may have had with the items or any other return requests via email/phone/text, nor did she ever contact us regarding any concerns. ********************** had her reps information, as well as our customer service info, which appears on each receipt, however we were never contacted.
At the time of purchase *********************************** was fully aware of our return policy which is RETURNS WITHIN 7 DAYS, on unopened, unused, regular priced items, EXCHANGE WITHIN 30 DAYS, as stated at the bottom of each itemized receipt1,2, which the customer receives a copy of at the time of purchase, as well as on the cc receipt that they sign1,2 and receive upon their purchase, acknowledging the amount and agreeing to that policy.
Customer Answer
Date: 03/19/2024

Complaint: 21381701

I am rejecting this response because: I refused /returned the package within 7 days, unopened .. here is the tracking details .. I also did contact them and they said it had shipped and to 'refuse' it which my attachments clearly state from the US postal service

Sincerely,

*****************************
Customer Answer
Date: 03/19/2024
I also NEVER received a receipt.. it was not in my bag as he stated... i did try to cancel the NEXT DAY , a different person was there and said it had shipped .. they said just refuse delivery which i did. per 2 attached documents
Customer Answer
Date: 03/19/2024
AND they aren't even spelling my name correctly... this was a scam.
Business Response
Date: 03/21/2024
At this point, over two months from the original purchase, items are no longer eligible for a return neither for an exchange. Also, ********************************* never contacted us, and her purchase is ineligible for a refund. Her purchase was not cancelled at any point, nor did we ever receive such request. ********************** mentions she never received a receipt which is hard to understand, however we have merchant copies and all documentation from ********************** requesting all items to be shipped. We invite ********************** to contact us at ************* or email us to ******************************************** to resolve this matter.
Customer Answer
Date: 03/21/2024
I have attached 2 documents,, PROOF of returning this .. I would like it resolved .. the merchant is on the wrong here.. please help
Customer Answer
Date: 03/21/2024
My attachements clearly show the date of the return well within their return policy
Customer Answer
Date: 03/21/2024
I also called their 800 # i constantly get a recording..MY attached receipt shows this was return back In Feb. no idea why they think i am fighting this 2 months later.. This is an officlal **** recept/tracking #
Customer Answer
Date: 04/02/2024
Hi , while i feel totally conned and received product I couldnt return nor did it work, vs continuing fighting their CS did agree on a settlement.. I guess that is something. I honestly dont think it was resolved in the right way.. i did get some refund back.. thank you .
Business Response
Date: 04/02/2024
Our customer, *****************************, was able to contact us directly, and we reached a resolution with a refund of $2500. Ms. ***** did not have to return any items, and we also assisted her with exchanging some of her products at no additional charge. As previously mentioned, according to our policy, her purchase was not eligible for a refund. We hope you can see our commitment to providing excellent customer service when given the opportunity.
Customer Answer
Date: 04/02/2024
yes i did get partial refund and some more product, which did not work as it did when it was sold and applied in store.. seems the products were not the real thing or they just dont work.. i did get my partial refund which I stated earlier.
I was overall not happy with the pressured sales tactic nor the settlement; which I read many received full refunds and experienced almost the exact situation.. . but they did settle something. .I'm just stating my opinion on the product and its lack of effectiveness .. thanks
Initial Complaint
Date:11/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/5/23, while on vacation, I fell prey to a high-pressured sales pitch at Beauty Ave. 3 in *************** and bought beauty products. I went back to the store the very next day and returned 3 of the products given to me and tried to cancel the remainder which were to be shipped. I was told the order had already shipped and there was nothing they could do.Figuring I could just refuse the package when it arrived, I left the three products (given me), and left the store. Once home (Michigan), the package was dropped off at my door. I called Beauty Avenue to inquire how to return the unopened package and was told refunds/returns are within 7 days of purchase on regular priced items only. I was never informed of the return policy or informed these were "special" priced items at the time of purchase OR when I tried to cancel the order one day later! The receipt I have does show the refund policy, it had been placed in the bag with the products given me (which I returned). Also, my signature is not on the receipt. What can I do to return these products and get my money refunded? My credit card company can't help because of the store's refund policy. I was never made aware of the policy until I tried to return these products! Please help.
Business Response
Date: 12/07/2023
******************************* was assisted on November 5th received a full refund amount in her transaction. Please see documentation attached.
Initial Complaint
Date:03/02/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date was 1/11/2023 Amount Paid was $5960.63 -Business sells skin products and tools. They allow customers to sample the products, and a skin specialist recommends different options. The skin specialist offered significant discounts on the products and tools, and also committed to providing personal training and support with the items, without mentioning the strict return policy of 7 days for unused and unopened regular priced items. -After transactions were completed, and the skin specialist then offered to ship all the products via 2-day shipping free of charge. It sounded ideal, since I had to take a flight home, so I accepted the offer. -I tried to find more info about the store online, but there is very little information available.-I became, and still am, concerned that I was somehow tricked or swindled.-I shipped the unopened and unused items on 2/9/23 via *** Tracking 1ZW54Y792929300593 shows the items arrived 2/10/23, and I have confirmation hotel mail room manager ***** that the Beauty Avenue 1 store manager picked up the package today 2/15/23.-In addition to am working with my credit card company, the *********************** and now I am filing this complaint with your agency.--Dispute is that I was promised the products, support and training in 2 days, but did not receive products until 1/26/23 and never received training or support, even after my outreach on 1/31. All items were unopened an unused, and have been returned to the business, and I have requested they cancel the transaction/issues a full refund. Please help.
Business Response
Date: 03/14/2023
Thank you for bringing this matter to our attention. Our mutual customer, ***************************** made two purchases with us on January 11th, 2023 $541.88 and $5418.75. ****************** was fully aware of our return policy which is returns within 7 days on unopened, unused ,regular price items, Exchange within 30 days, as stated at the bottom of the credit card receipt the customer signed, acknowledging and agreeing to the amount and to the policy, and received a copy of, as well as on her itemized receipt, which she received a copy of at the time of each purchase. ****************** requested all items to be shipped to her, which we did on January 12th one day after her purchase. We have confirmation records of delivery on January 17th.****************** first contacted us January 18th via text, stating she had not received her package we inform her the **** records showed delivered, she still stated she did not received, even that we had a proof of delivery, out of our goodwill we authorized a second package to be re-send we provide ****************** with a new tracking number and it was sign and delivered to ******************. At no point during our conversation did not received any refund requests from her via phone or email at no point from her date of purchase. On February 6th we received a bank dispute from ****************** and we contacted her via email concerned about a mistake since we send her products twice and at no point after she contacted us, ****************** reply to our email four days later stated that she returned her package and provided a tracking number, a return was not authorized and her package was handle back to *** carrier. The dispute was handle it by the bank and they had made a resolution. We hope that you see our commitment to our customer care, when given the chance. Should you have any questions regarding this case or need any supportive documents, please contact us via email at ********************************************.
Sincerely,
Customer Service Team

Business Response
Date: 04/06/2023
We searched our records and found ****************** first contacted5 us on January 18th via text, 7 days from her date of purchase, stating she had not received her package.
We informed ****************** the package was showed delivered in the **** records tracking #*********************** on January 17th she still stated that she did not receive any package from us, and even that we had a proof of delivery that ****************** received her package, we did authorized a second package to be re-delivered out of our goodwill, and at no point during our text conversation, did not received any refund requests from her via phone/email at any point since the date of purchase.We have provided ****************** with a second tracking #********************** this time requesting signature at the time of delivery. The package was re-delivered,signed and accepted by ****************** on January 26th, 2023.
****************** confirmed via text7 on January 26th that she had received the package, proving she has all the items in her possession and showing satisfaction in her purchase.7 After her delivery ***************** never contacted us to request any refunds neither exchange or complaining about anything regarding her shipment products or delays with ****.We received a chargeback/dispute from the cardholder on February 5th ten days after she received her products, We were very surprised and confused to see her chargeback and send her an email on February 6th asking her to remove the dispute since we help her in any possible way, she replied to our email four days later on February 10th stating that she have sent one of the packages back to the store stating the original package was not received as expected, therefore she didnt want it after 15 days she was currently in her possession and use . We pick up the package since it was delivered to the wrong address and handle it back to USP carrier and refuse it since there were not refund or return authorization, and we were never contacted at any point for any refund request. We send all the supportive documents to the dispute department and the resolution was close in our favor we are not in possession of ****************** purchase.
At Beauty Avenue, we care deeply about customer satisfaction, and strive to provide excellent customer care, therefore we have a 24/7, toll free, text and answering service, **************, and our team can also be reached via email. Our customer service information is printed on each receipt.
As previously mentioned, our company has a clear 7-day refund policy, on unopened, regular priced items, which ****************** did was not eligible for, as well as she has all the items in her possession and use. At this point, over 40 days from the original purchase, the refund or exchange period has passed. However, if ****************** wishes to exchange any of her items, we are happy to help her with , recommend and exchange them for other items with equal value.
We hope that you will see our commitment to our customer care, when given the chance, and we hope that you find Ms. ******** purchase in the amount of $541.88 and $5418.75 to be valid!
All supporting documents can be email to BBB department per your request as we do not want to post any personal information here.
Should you have any questions regarding this case, please contact us at ************* Monday-Friday 9:00AM-4:00PM.
Sincerely,
Customer Service Team
**********************
Customer Answer
Date: 04/15/2023
BBB Complaint ID *******

I do not accept the response made by the business to resolve this complaint and I request a full refund of the purchases of $541.88 and $5418.75 that were made at Beauty Avenue *********, located inside the ***** ***** on January 11, 2023. I do not have any items in my possession, and I believe I am a victim of fraud.

*** store does not have any return policy signs posted, and the company **** **************************** never mentioned that the discounts he offered me would void the return policy. *** business keeps saying I knew about their return policy ahead of time by referring to the printed receipts given to me AFTER the credit card transactions were posted. ******** also offered to ship the all items to me for free via 2-Day delivery, and he said he would provide consultation and training on how to use the products and tools, once I received the items.

Jan 17 was shipment delivery date, but I did not receive the package, so I called ********, he suggested I visited the local post office for their help locating the missing package. *** post office could only confirm delivery to my street address, but not that anyone received it, and they directed me back to the company. ******** told me he arranged a new shipment, and because of the delivery issue with that first shipment, I immediately requested he **** it with signature required which he did. Throughout the exchanges we had about missing shipment, ******** never told me to contact his companys customer support, and he handled it all on his end.

On Jan 26, I received the package and I sent a text and photo to *************************** I got everything. I also called ******** and requested to set up time for the consultations he promised when I met him and made the purchase of over $5900. It was strange that I didnt hear back, so on Jan 31, I sent another text and left another voicemail. By Feb 3rd, when I still did not get a response, thats when I became concerned that I was a victim of fraud.

When ******** stopped communicating, I searched extensively and cannot find any information about this company online. This company does not have a live website, and they are not BBB accredited. *** most information I can find about Beauty Avenue are ads, and they dont contain any contact information. Thats when I contacted my credit card to dispute the charges, and then contacted your agency for help in getting my refund. At my own expense, I shipped the package with all unused and unopened items to the store where I purchased them located inside ***** *****. I informed the business that *****, the hotel mailroom manager, confirmed the package was received and their business store manager picked it up, and I gave them Angies direct number *************).

And while business responses continue to refer to their return policy as printed on the purchase receipt, the receipt also states that Products must be stored at room temperature to retain freshness and effectiveness due to the sensitivity of the active ingredients. If this is a true, why does the business ship their valuable products through the US Mail system, in uncontrolled temperatures?

For these reasons I am asking for your agencys help to get a full refund. Please see attachments included.

Sincerely,
*************************

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