Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested several times that my house be removed from their website permanently. After several requests my information is still public and live on their site.

  Business Response

  Date: 03/20/2024

  Hello ******. 

  We have an opt out in the footer of our website to remove your address. We have gone ahead and completed this for you and your address has been removed. 

  Regards, 

  PropertyIQ Support

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21453187
  
  I am rejecting this response because:

  per your terms and conditions, the removal is only temporary and upon next scrap of data, my address will show up again   This has already happened before.

  I am requesting it to be permanently removed.   The way this was stated was the form request was complete    That doesnt remove permanently.   Why even have that form?

  Sincerely,
  
  Joseph 

  Business Response

  Date: 03/20/2024

  The removal is permanent. Your information has been removed from our database and will not be added back. We do not scrape data so there is no chance that the data will be scraped and added back. 

  Best regards, 

  PropertyIQ support

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Address on ******* bing etc. right on front pages for anyone to see. ***;t even have to go on the website or pay to observe. Now my family has been in ***** way. Do you sleep at night knowing you could be harming people????

  Business Response

  Date: 09/18/2023

  Hello ****,

  Your information was removed completely from PropertyIQ as requested. I did a manual search of ****** and am unable to see search results for your address from our site. Please ensure you clear your cache and cookies on your browser and you will see the same. I searched Bing and Yahoo as well and am unable to see results. If there is anything else we can assist with please do not hesitate to ask. 

  Kind regards,
  PropertyIQ Customer Care
  ********************************************************

   

  Customer Answer

  Date: 09/18/2023

   
  Complaint: 20616175
  
  I am rejecting this response because:

  
  Attached is the open public name and address that I found on google.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/19/2023

  Hello ****, 

  We have no control over the search engines and the speed that they update the search results. We have completely removed the address listing as requested and ******** results will update as soon as they notice that this page is now gone. 

  Best Regards, 

  Property IQ Support. 

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lately I have been receiving letters addressed to names I do not recognize coming to my house. I did some research and saw this site as the only place where the names are loated. The site describes my property as owned by them which is absurd. I did some digging in with my county clerk and found that they might be tied to title fraud! Terrible business practice and/or zero due diligence on their part. Where do they even get their data? Tried contacting them and received no response. Shame on this company.

  Business Response

  Date: 09/19/2023

  Hello, 

  Thank you for allowing us to address your concerns. We have removed the address listing from our website and will be looking into the discrepancy further to identify where the issue came from. If there is anything else we can assist with please do not hesitate to ask. 

  Best Regards, 

  Property IQ Support

  Customer Answer

  Date: 09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Hope the fraudulent names and data do not show up again on my property records.

  
  Sincerely,
  
  ********

• Initial Complaint

  Date:09/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my address, home, personal and banking information off this website.They are putting the information for free and charging for personal banking transition for a fee. They are charging people $ **** to get my banking info off the web for homes that includes bank names and transactions for $**** . I want my house and address and personal info completely off the their search engine search. I had requested my personal and property information to be removed. They have only removed my name but will sell it for $**** with other information. but others who pay can get undisclosed banking info on the web. This is not just public information this is access to banking info that not public information and only available to realtors, insurance companies and banks not to someone who wont to be nosey to see how much I owe in a home.They continue to post my property on the browser and banking information for a fee so others can obtain. They are profiting off of so called Public Information I want my address and any information immediately removed from this website.

  Business Response

  Date: 09/14/2023

  Hello *******,

  Your address was full removed. Please search your address and you will see that it no longer exists. 

  We do not sell financial information. We offer enhanced property information and has nothing to do with banking details or any personal details about financial information. 

  If there is anything else we can assist with please do not hesitate to ask

  Best Regards, 

  *****

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PropertyIQ is making property address and owner information available on their website. I followed their instructions to opt out of their service and was told that my information was removed on July 13, 2023. After noticing my private information was still visible on search engines such as Bing, Yahoo, DuckDuckGo, I reached out to them again. On July 24, they told me that they will submit a request to these search engines to remove my information from being indexed on these sites and it will take ***** hours. After multiple emails to them, they have once again sent me a canned, erroneous email to clear my browser's cache just as they did weeks ago. I did that but my information is still available. I'm tired of their games.I want all names as well as property information, including full address to be removed and deleted from their website. Here is the address: ********************************************************. Here is the **** *********************************************************************************** I don't want to hear excuses about public information, Trulia, or Zillow. I need my information deleted and the search engines notified of the deletion.I am attaching an image of a search result in Word format from today.

  Business Response

  Date: 08/22/2023

  Hello *****, 

  I can see your correspondence with our support team. You information was removed as requested and requests were submitted to both ****** and ********* to updated the page in the search results. DuckDuckGo is owned and operated by ********* and would be included in that request that was submitted. We do not have control over these search engines and the only thing we can do is request to have the search result updated as we have already done. If there is anything else we can assist with please do not hesitate to ask. 

  Best Regards, 

  *****

  Customer Answer

  Date: 08/28/2023

  
  Complaint: 20467321
  
  *******************, I am rejecting this response because: the search engines such as yahoo and ********* Bing are still able to find my information on your website. Per your emails and your own website policy (***********************************************************), personal information is supposed to be removed within ***** hours of a request. Since my original request in July and your BBB response to my complaint on August 22, it has been well over 72 hours. And I have cleared my browser cache. Because of this, I want my entire property page completely removed from your website. Again, here is the webpage: ***********************************************************************************
  
  Sincerely,
  
  ***** 

  Business Response

  Date: 08/29/2023

  Hello, 

  This complaint is trying to hold us accountable for other businesses. We do not have any control over ****************** Bing, Duckduckgo, etc...   These search engines are not affiliated with our business. We have submitted our requests to them, and other than that there is nothing that we can do to ensure that they update the information on their search results. We have removed this persons information from our website, which we are not legally or technically required to do and do this as a courtesy to ensure we keep everyone happy. 

  Please close this case as resolved so we can move on from this. We have done what was requested from our businesses perspective. 

  Business Response

  Date: 08/29/2023

  Hello, 

  This complaint is trying to hold us accountable for other businesses. We do not have any control over ****************** Bing, Duckduckgo, etc...   These search engines are not affiliated with our business. We have submitted our requests to them, and other than that there is nothing that we can do to ensure that they update the information on their search results. We have removed this persons information from our website, which we are not legally or technically required to do and do this as a courtesy to ensure we keep everyone happy. 

  Please close this case as resolved so we can move on from this. We have done what was requested from our businesses perspective. 

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20467321
  
  I am rejecting this response because: companies like Property IQ need to understand that not everyone likes to have an internet presence. We do not want people to search our name and find our home address, which is what Property IQ has enabled people to do. How would the owner of Property IQ feel if someone was able to find out where they live just by searching their name on Bing? From the date of my complaint to today, **** has re-indexed its search 3 times and my property is still displayed as the very first result from a simple search! So there is obviously something that Property IQ has not completed on their end to completely remove my information. I am attaching a screenshot of the latest search results. Because Property IQ has not been able to prove that they have fully removed my name, I would like the homepage of my property DELETED from their website. Again, here is the link: ***********************************************************************************
  
  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, July 9 I found that my homes information was publicly posted on their website. I opted out and received a notification that it would take 48 hours. Tuesday evening I reached out to them, Wednesday evening I reached out to them and again this evening I reached out to them all three evenings. I have received emails telling me that my homes information was removed from their website. The emails also instructed me that they are reaching out to ****** and Bing to have my home is it information removed. The emails have also instructed me to make sure that I am clearing my viewing history. I have checked their website using four different browsers, and my private information is still reflecting on the PropertyIQ website, even though their email responses have repeatedly stating otherwise. While filling out this complaint, I have now received an email telling me that they will not be removing my homes information from their website. Can you please help me resolve this issue? How can it be an option to have my personal home and property information to be opted out on their website and to have several email responses telling me that my information was removed too. Now Im being emailed that it will not be removed.

  Business Response

  Date: 07/14/2023

  Dear ************,
  
  I hope this message finds you well. This is to acknowledge the receipt of your request to remove your address from our website, PropertyIQ.com. We understand and respect your concerns about privacy.
  
  Please note that the information we display on our website, including addresses, is all public record and readily available through various sources. It is not classified as private, personal information under privacy laws.
  
  We wish to highlight that similar information is also available on various other real estate websites such as Zillow, Redfin, and Trulia. The purpose of PropertyIQ.com and other similar websites is to provide accurate and comprehensive real estate data to facilitate the real estate market's efficient functioning.
  
  **************************************************************************************
  
  ***************************************************************************
  
  ****************************************************************************************
  
  However, we understand your concerns and, as a courtesy, we have removed your name associated with the address from our site. This action is beyond our standard protocol and is taken to respect your request.
  
  Our team at PropertyIQ.com remains committed to adhering to the highest standards of professionalism and respecting the information of all parties involved in our work.
  
  We hope this action will address your concerns, and we appreciate your understanding in this matter. If you have further questions, please feel free to get back to us.
  
  Thank you for bringing your concern to our attention.
  
  Best Regards,
  
  PropertyIQ *************

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20318153
  
  I am rejecting this response because this is not information that I have granted permission for them to use. It is a violation of my privacy rights. Anyone who knows where I live can gain access to this information. Hence why I am asking all of it to be removed. Based on previous complaints it seems I am not the only one. Please remove any and all information concerning my home and land information from your website. Also, if you review the website, it states to have your information opt out to click here which is been done multiple times. If you review the previous shared screenshots, you will see their emails state that my information has been removed. When I responded to their emails each time sharing screenshots my information was still showing on their website I received the same email that my information had been removed. The day I reached out to you the Better Business Bureau for help is the day that I received an email stating that only my name was removed. I want all information pertaining to this property removed.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/18/2023

  Hello *****, 

  The listing has been permanently removed

  ****************************************************************************************

  Regards

  PropertyIQ Customer Care
  ************************/contact
  ********************************

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20318153
  
  I am rejecting this response because as of this evening, my homes information is still on your website. I have attached a screenshot, and here is the link:

  ****************************************************************************************
  

  Yes, the history each time I ******* on four different web. Browsers has been cleaned in my information on my home and its property is still posted on your website.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/20/2023

  Hello ******, 

  Please check now

  ****************************************************************************************

   

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have checked the webpage on 4 different web browsers, my home and properties information has been removed. I will continue to check it because I do not trust that it will not not reappear especially after its been made so difficult to have my information opt out.

  Thank you to the Better Business Bureau for your help in this matter. I greatly appreciate it.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/18/2023

  Hello *****, 

  Please check and confirm that your address listing page has been previously removed and still remains removed from the site. We have also removed the address from here so the address no longer exists anywhere on our website:

  ***************************************************************

  Best Regards, 

  Property IQ Support

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "PropertyIQ" has my personal information listed on their website WITHOUT my permission. I have requested multiple times for them to remove and have followed their instructions to opt out. However, my information continues to appear while they continue to tell me they have "successfully removed." PropertyIQ needs to immediately remove as this continues to be a security issue for me and my family. A simple ****** search of my name will list my address and other sensitive information which again, I have requested multiple times for Property IQ to remove. PropertyIQ does not appear to be a legitimate business. Please help with resolving this ongoing issue. Thank you.

  Business Response

  Date: 07/12/2023

  Hello ******, 

  If your information has not already been removed by reaching out to our support team you can easily do so by visiting our opt out page on the website, searching for your address and removing it. The page is located here:

  ***********************************************************

  If there is anything else we can assist with please do not hesitate to ask. 

  Best Regards, 

  *****

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20271337
  
  I am rejecting this response because it is incorrect and appears to be a auto-template type of reply.  PropertyIQ is attempting to dismiss without resoving by taking appropriate action.  A simple ****** search with my name and city will clearly illustrate this fact. Please see attached as I just ******d my name and city and sensitive information continues to appear.  This after deleting all caches, cookies, etc.  PropertyIQ likes to use the excuse that it must be due to browser issues, cookies, etc.  This is simply not the case.   I have tried multiple times to both opt out as well as inform PropertyIQ to remove all of my information.  They continue ignore and not take the appropriate actions to resolve.

  Thank you for your assistance in resolving this matter.

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/13/2023

  Hello ******, 

  I can assure you this is not a templated response. There was no attachment to your response as you mentioned and no address provided to us in this communication to be able to help you remove your personal info. If you simply provide your address or a screenshot of the page you are trying to remove your information from we will take care of that and submit a request to ****** and bing to remove your information from their directories as well. Our support team can take care of this as well if you ************** them and ask. We do not have any control over ****** Search results other than submitting a request to them to update the information for that page that you are referring to. 

  Please provide your address and I will personally take care of this immediately. 

  Best Regards, 

  *****

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20271337
  
  I am rejecting this response because:

  1)  I did submit the document clearly illustrating the ****** search results illustrating my personal information with a simple name and city search.  I did this via the BBB website.  I'm unclear as to why ***** / PropertyIQ is stating that it was not received.  I am submitting again with this communication.

  2)  It appears that ***** / PropertyIQ is attempting to state that a simple call to PropertyIQ's correct "opt-out" person can or will take corrective action.  This is simply not the case.  I've called multiple times and a human never answers the phone.  PropertyIQ has an outgoing voicemail message to leave name, number, etc.  I have left a message.  The unresolved problem still exists.

  3)  It appears that PropertyIQ is stating that they cannot prevent ****** searches from connecting my personal information and linking it to their website.  This wrong-headed approach is totally unacceptable.  This is reminiscent of an arsonist who sets a property on fire and then tries to state that they cannot help or prevent it if the neighbors or fire department don't put out the fire in time.  If PropertyIQ creates the links, algorithms, etc. then they own the problem, plain and simple.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/14/2023

  Hello ******, 

  1. Your information no longer exists on our website as we have previously mentioned. You can view that here:  ****************************************************************************************

  2. I have again resubmitted a request to ****** to update the page contents that do not include your personal information. See the attached screenshot for proof that this was completed. 

  3. We have no control over the speed at which ****** completes this process. We are not connected to or have a direct relationship with them to expedite this process. 

  4. The typical timeframe for these updates to be completed is not clear but we have seen them completed within 48 to 72 hours. 

  If there is anything else we can assist with please do not hesitate to ask. Our priority is to help resolve this and we are working hard to ensure that this is done. 

  Best Regards, 

  *****

   

   

   

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company Property IQ, *** does not have permission to use my property address or personal information. I request this information to be removed immediately.

  Business Response

  Date: 06/12/2023

  Hello, 

  Your information has already been removed from the listing. It appears you may have already requested this and it was completed. If there is anything else we can assist with please do not hesitate to ask. 

  Best Regards, 

  *****

  Customer Answer

  Date: 06/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Our personal and private information is on Propertyiq.com's website publicly available without our permission. We ask that all of our personal information be permanently taken down immediately!********************************************************************************************** "Opt out" link, doesn't work on your website.Our safety is at risk. Your prompt response is required on this matter.

  Business Response

  Date: 05/23/2023

  Hello, 

  I checked the listing and your information is not there. The opt-out is working fine and you are no longer displayed on the listing. If there is anything else we can assist with do not hesitate to ask. 

  Best Regards, 

  Lauren

  Customer Answer

  Date: 05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal financial transactions of purchasing my home and address is listed on their website. I do not wish to have this info publish and have already followed the steps to opt out. However, this very personal information of my address and name continues to appear on this site. I want my information removed immediately.

  Business Response

  Date: 05/22/2023

  Hello 

  Your personal information has been removed as requested. If there is anything further we can assist with please do not hesitate to ask. 

  Best Regards, 

  Lauren