We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Service Dogs

US Dog Registry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Service Dogs.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the Us Dog Registry to get my *** and a letter for my landlord. The cost for everything was $88. I was to get kit in 3-7 business days but l was to get the letter via email. I purchased this November 24, l contacted via email asking where my letter was and never heard from them. Came to the internet to find out that there bogus, which l should of done my homework prior, please help us people get our money back, this so called company cant do this to people that actually need the help.

  • Initial Complaint

    Date:06/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/24/24 I ordered a new ID card as I have placed order previously with this business. They have a photo of my dog already on file. They charged me $24 and then sent the card without the photo on it and they denied they had a photo. I sent them another photo and they never sent the card out with the dogs photo. I also applied for ESR support letter. I filled out a lengthy questionnaire and they promise the send letter within 24 hours. They said they would give it to provider for approval. It is now 6/6/24 and I have not received card with photo that I sent to them and ESR letter for which I gave them all the information. They have absolutely taken my money and never filled the order.

  • Initial Complaint

    Date:02/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted my documents to register my dog as an *** on Friday February 9th 2024. Their website says approval documents will be recieved withing 24 hours. I've sent several emails in which they responded it will take 1 to 3 business days now. Today is day 3 with no documents. I emailed them again and they responded that the licensed professional had an emergency and will be out for the rest of the week, at least. I've asked to cancel my order and be fully refunded since they've failed to meet their obligations multiple times now, still with no response.

  • Initial Complaint

    Date:11/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dog registration and never received the vest. I emailed twice, asking for a refund or the vest. They replied claiming that they would send the vest. It was August when I ordered it and I never received the vest.

  • Initial Complaint

    Date:09/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to purchase a new Service Dog ID, as my dog is 8 years older than the first ID card. I googled and found a company called US Dog Registry. I paid for the package and realized that they were going to label her a psychiatric service dog -which is not what I wanted. I tried to email them over a dozen times and never got through. This alarmed me, figuring that the company was bogus, but tried several more times saying that I would return the unopened package and would like a full refund / and again the email wouldnt go through! Please help me get my money back. My only income is from an early retirement fund and barely pays my insurances and utilities. Again, the company called themselves US Dog Registry. Thank you in advance for anything you can do to help me get my money back! Thanks again, ***********************

  • Initial Complaint

    Date:06/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered dog registration did not receive anything asked for a refund and was told to return the product I never received after countless emails I was told I could receive a refund minus ***** for a product never received what a scam this company is.

US Dog Registry is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.