ComplaintsforLe Savon 2

• Initial Complaint

  02/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On February 22, 2022, I was approached by saleswoman as my husband and I walked past the Le Savon store in the ******** Hotel in Las Vegas, NV and eventually prodded into trying a product, which was applied by a salesman. I purchased the product because i liked it. I inquired about another product and its price and was told $600.00. I was given an appt later that afternoon to try the other product/"treatment". While undergoing the "treatment", I agreed to purchase it beleiving it was $600. The salesman quickly had me sign the credit card receipt with product still on my face and under my eyes and while constantly talking to me. He then took it away before i could read it carefully- I thought it read $596.00. Because i had product all over my face and under my eyes, it was not clear to me that the price was actually close to $6000!!!! Not the $600, i had been quoted earlier. The cc receipt was then tucked into the bottom of the product bag by the salesman where I could not readily see it. Because we are from out of town, the boxes were packed in luggage and it wasn't until I returned home and opened them that I discovered the true price. The salesman knew we were in town for one more day because he asked a lot of questions about our vacation. I I verified with my credit card company that I was charged $5960.90. I believe the salesman purposely distracted me so that I would not realize the true price I was being charged until I returned home. I would like to return the products as I believe I am a victim of deceitful and unfair business practices.

  Business response

  07/28/2022

  Business Response /* (1000, 5, 2022/03/10) */ We would like to thank you for allowing Le Savon the opportunity to address the concerns that our customer has expressed with her purchase; invoice on February 20, 2022. Ms. **************** came into our store and freely agreed to a product demonstration from our beauty specialist. Ms. ****** purchased our skin care products, signing the receipt in person, with our company policy of "No Refunds Exchanged within 14 days." printed on both invoice and receipt. Upon further demonstration, Ms. ****** came back for a complementary facial and decided to purchase additional high-quality products, again signing the receipts with our company policy of "No Refunds or Exchanges within 14 days." clearly printed on both invoice and credit card slip. Ms. **************** experienced firsthand the results of our products, allowing her to make an educated decision, as she spent extended time with our beauty specialist. Ms. ****** took all of her products and review her invoice and sign before she left our store, products that she has in her possession and in her extensive use. We have no record of Ms. ****** contacting our 24 hours/7 days a week customer service. We are always more than happy to assist our customers with any questions and or concerns that they may have, however we were not given that opportunity. We would like to thank you for your assistance in helping us to address our customer's concerns, our customer service is very important to us. Consumer Response /* (3000, 7, 2022/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not given the chance to review the invoice before I left the store. At a later date, when unpacking the contents of the bag I was handed in the store, the invoice was at the bottom of the bag underneath all products. The only receipt I was shown while in the store was the credit card receipt, which I was told to sign while in the process of having product applied to my face. I would like a refund in exchange for the unused and unopened products. Business Response /* (4000, 10, 2022/03/31) */ We would like to thank you for allowing Le Savon the opportunity to address the concerns that our customer has expressed with her purchase; invoice on February 20, 2022. Ms. ****** purchased our skin care products, and acknowledged the price by signing the receipt in person, with our company policy of "No Refunds Exchanged within 14 days." printed on both invoice and receipt. Upon further demonstration, Ms. ****** came back for a complimentary facial and decided to purchase additional high-quality products, again signing the receipts with our company policy of "No Refunds or Exchanges within 14 days." clearly explained and printed on both invoice and credit card slip. Ms. ****** took all her products and after reviewing her invoice and signing her credit card receipt before she left our store, products that she has in her possession and in her extensive use. Ms. ****** indicated that she is requesting to return her products and receive a refund within the 14 days as per our policy, however our policy states "NO REFUND, EXCHANGES WITHIN 14-DAYS". We are unable to receive any products back at this time due to COVID-19, however we would be more than happy to assist Ms. ****** anyway that we can while being within our company policy guidelines. We have no record of Ms. ****** contacting our 24 hours/7 days a week customer service. We are always more than happy to assist our customers with any questions and or concerns that they may have, however we were not given that opportunity. We contacted Ms. ****** on March 25 by phone to be able to assist her with her complaint while still following our store policy, unfortunately we did not get a response or call back after we left a voicemail. We would like to thank you for your assistance in helping us to address our customer's concerns, our customer service is very important to us.

• Initial Complaint

  02/12/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I went to the store at the Flamingo on 2/12/22. I was fine with my purchase when I left. Within 2 hours, i had an adverse reaction to the product. I went back in to get a refund and one of the gentleman working said they cannot take returns due to COVID. I corresponded with the sales guy via email asking for a refund because I had a reaction from the sample. I had not even opened the product. He kept telling me my skin would calm down and that I did not have a problem. I told him that they should listen to their customers and provide good customer service. He gave me a phone number, which I called and no one answered. Why would I want to use a product that makes my skin irritated? Most stores that sell beauty and skin care products offer a refund. All I am asking for is my money back. Why keep the product if I am not going to use it? And be out $3500?!

  Business response

  07/08/2022

  Consumer Response /* (2000, 6, 2022/02/22) */ The business and I have spoken and we worked something out. I would like to remove the complaint.

• Initial Complaint

  01/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction date: January 30, 2022 Amount spent: 216.76 Invoice number: ****** The business committed to selling a product that I "needed" so that I could look better. They committed to selling something that I needed to buy for me. The nature of this dispute is the harassment that took place while in the store. When addressing concerns related to this product that they were pushing, I was ignored and peppered with more reasons to purchase. I told the sales representative (*******************) that this was unaffordable as I need to pay for school and childcare. I was ignored and the woman said that this is something I buy for me and that I will be going home with this product. The pressure placed on me in this situation was overly aggressive and insulting. I was told that I looked "too tired" and that she just trying to help me. It was intimidating that she would not allow for me to leave until I purchased their product.

  Business response

  07/11/2022

  Business Response /* (1000, 5, 2022/02/11) */ We would like to thank you for allowing Le Savon the opportunity to address the concerns that our customer has expressed with her purchase; invoice on January 30, 2021. Ms. ***** ******* came into our store and freely agreed to a product demonstration from our beauty specialist. Ms. ******* purchased our skin care products, signing the receipt in person, with our company policy of "No Refunds Exchanged within 14 days." printed on both invoice and receipt. Le Savon takes pride in the high quality of our products and in our customer service to each and every customer. Le Savon has 24 hour/7 days a week, toll free, HUMAN answering service, **************. We do our best to answer questions, address complaints, concerns or any discomfort our customers may express. Although it is unlikely, if the customer is not compatible with our product line, we have additional product lines we can offer them as an exchange, due to the fact we are unable to receive returns at this time due to COVID-19. We have no record of Ms. ********* contacting our 24 hours/7 days a week customer service. We are always more than happy to assist our customers with any questions and or concerns that they may have, however we were not given that opportunity. After receiving this BBB, we attempted to reach out to Ms. ********* several times, and were finally able to speak with Ms. ********* on February 10, 2022, and we have made arrangements with Ms. ********* in addressing her concerns internally. We would like to thank you for your assistance in helping us to address our customer's concerns, our customer service is very important to us.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩