Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was February 7th 2024. I purchased a red light therapy device. After some high pressure sales techniques. I went to The Home and Flower show in ********* **** . I tried reaching out to the person that sold it to me by email, text and phone. No response. He was suppose to be with me every step of the way. I used the product every day as directed and have yet to see any kind of results. The pics he showed me at the time of purchase were amazing. I did not even know what company he worked for. There were no signs or displays. I assumed he worked for Elevare , the company on the box. I had to look it up on the receipt he sent me via text. I contacted Elevare who has the warranty on the product. They said they can not give me a refund because I bought it through their third party company. This is a big Scam. I have a copy of my phone receipt.

  Business Response

  Date: 03/26/2024

  Hello

  this customer has purchased facial treatment and anti-aging products before purchasing the treatments the customer has been giving a demonstration that shows the result that the treatment is doing the customer likes it pay with a credit card and sign, she was aware that there is no refund after 3 days and if you open the box. she also filled out a waiver (i attached ) 

  it was explained that the treatment must to be used correctly  to active the results in the long run.

  the customer  upload here a pictures  that i cannot understand what i need to see she complain its not working what not working im trying to understand we have  a professional team on call that can guid her tru the steps 

  instead of  sending us an email with all the questions and complain she open a dispute  thats on going now and send us email that was disrespecting i understand the frustration but she could rich us in a proper way , we would have resolve anything also a refund so now it is under dispute we will let the dispute com back  

  im so sorry for any inconvenience let me know what  to do next 

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21488440
  
  I am rejecting this response because: I have been using the device for over 2 months now. I have been using the device according to the directions inside the box and also the ones *********************** sent to me via e-mail. There was suppose to be results after one month. The pics are of me before and after. My frown lines are still there and they are not even any lighter. Also ****** was suppose to check up on me. He stated he was going to be my coach.  He did not. I did not need him, because I want this to work so badly I religiously use it in the areas of my skin every single day. I have been trying to reach him but he is not responding. The device works and shows results immediately after using it, but immediately returns to my regular normal face after 10 minutes. It is a scam.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/27/2024

  Hello

  i really dont understand what you expect me to do ? what she basically  saying that her skin still with wrinkles no one promise in any place and any companies   that there is a magic and it will gone completely 

  i told her in the e mail that she send us that the salesperson dont have obligation for nothing after the sale and that we have export team that can walk her true everything ,  we can send her a new device if needed but she didn't reply back like i said before she already open a dispute so my hand are tight now till we see what the bank will come back with 

  im really sorry but i do not know what to do? if she was send us an email before she decide to dispute i will resolve anything for her there is warranty on the device she got with the device many anti aging products that she probably used already. please let me know what you expect me to do.

   

   

  Customer Answer

  Date: 03/27/2024

  The salesperson, who said he was a consultant, ***********************; stated I would get rid of wrinkles by my mouth in one week. He stated he was going to be my coach and guide me through the process. He has not communicated with me since one week after purchasing the product. I am requesting a 800 dollar refund. I was wrong buying from a shady company and you were wrong saying That this device works within one months time. So please let us split the deference and call it quits. 

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21488440
  
  I am rejecting this response because:

  The salesperson, who said he was a consultant, ***********************; stated I would get rid of wrinkles by my mouth in one week. He stated he was going to be my coach and guide me through the process. He has not communicated with me since one week after purchasing the product. I am requesting a 800 dollar refund. I was wrong buying from a shady company and you were wrong saying That this device works within one months time. So please let us split the deference and call it quits. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/28/2024

  Hello

  i would be happy to refund  her percentage from the **** nut unfortunately she open a dispute u cant refund nothing when dispute is going on square not let me do refund till the dispute is close 

   tell her to cancel the dispute then i can refund her  im sorry but this is not under my control

  thank you 

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21488440
  
  I am rejecting this response because: I do not know what they are talking about. What is a **** nut? And what percentage are they talking about? the 800 dollar partial refund I am requesting? I will not close dispute until I get all the facts stated in writing. And every detail in place.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/16/2024

  The customer filed  a dispute she won  the dispute. She got the money back from her bank. What else I need to do ? 
  please let me know 

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21488440
  
  I am rejecting this response because: I have not gotten the dispute from my bank as official yet. It is only a temporary adjustment. When I get the official dispute results, I will then close this complaint and let you know.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made purchase for Elevare Red ****************** skin care at a Holiday Boutique for $2120.00! After the purchase, all inquiries to the sales rep were ignored day one. All requests for return info have been ignored, even still, after 21 emails with the sales co. itself. I was lied to multiple times, did not get all the product I paid for, nor any instruction as promised. After no response, I contacted the manufacturers, but they could not help, as this was a 3rd party retailer. I contacted the director of the boutique to get in touch with the sellers, as the boutique requires refunds. The boutique had to reach out twice to get Miracls to contact me. I have attached the entire email feed with Miracls, as well as text messages/emails between me and the sales rep. I have been completely scammed, ignored, and discarded after getting scammed out of $2120.00. Trying to communicate with these people is impossible. They ignore and dance around questions and statements, try their hardest to avoid giving the info you are requesting, try to put additional costs on the customer to bully into avoiding return (which is illegal), then try to get you to return the product, saying they can't disclose refund amount they until they receive the return (BS), in an attempt to short me my refund, after I was promised a 30 day money back guarantee. A 25% restocking fee was not disclosed before purchase (which is illegal). Total scam. They refuse to pay return shipping and this has been going on for 2 months! My pleas for help/return info have been ignored, beginning day after purchase, hoping I just give up. I advise anyone interested in the products/device, to buy from manufacturer, or any other retailer besides Miracls, although I bet this is common with 3rd party retailers who travel around to shows like gypsies and disappear into thin air. NEVER AGAIN. It is a shame the manufacturers have to bear tarnished reputations caused by fly by night 3rd party retailers. ABSOLUTELY DISGUSTED.

  Business Response

  Date: 01/24/2023

  The costumer never contacted us in the first place i regard to her issue even though the costumer service email its listed at the bottom of the receipt that she had received when she purchased the products. Besides, the costumer was not happy with the purchase and filled complain with the management of the show and we got notify about the issue. We contacted  her right away after we'd been aware of her request to try to solve it for her as soon as posible.

  We asked the costumer the details of her purchase to provide the refund and since the costumer opened the products we notified her about the policy of 25% restocking fee we have, same policy we mentioned at the time of purchase and that you can find on the receipt but the costumer refused to pay it.

  After speaking with the owner in regards to solve this particular issue, we got approved to dismiss the restocking fee and provide the costumer with a total refund.

  We notified her about it, but unfortunately it didn't make her happy and she requested us also to pay  for the shipping fee; something we are not doing and we are not offering to any costumer. We are more than willing to give her refund for her money., We just requested her to ship the products back to us and still waiting for it.

  In order to proceed with the refund, the policy of the company is to receive the products first and once the shipment arrived to our ware house we will be able to make the total refund to the costumer.

  Our policy says that we have a 25% restocking fee for open boxes. However, we even went against our policy and agreed to give her the full refund to make the costumer as happy as possible.

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 18562577
  
  I am rejecting this response because:

  They are still lying in their response.  Whoever is responding, has no clue what went on.  They were not there.  My sales rep was a white American female.  Whoever is responding has broken English.  So for this person to try to state "facts" of what I was told and presented at the time of sale is ridiculous.  And, as we can ALL see, any mention of a restocking fee (which I know they finally offered to waive) and return shipping were NEVER discussed in all the correspondence through text and email.  Nothing was ever addressed about the product I was told I would receive, versus what I actually got.  They berate me for opening boxes, but how the h*** else would anyone try products with a 30 day money back guarantee?  Isn't that the point?  To give 30 days to try?  When I inquired about returns, the rep said it was a easy as bringing back or shipping (all of this is in writing, which I have submitted already to you). Never mentioned shipping fees either!. Should that not have been stated in my personalized 30 day money back guarantee?  They also have never addressed any of the other numerous issues with the sale that was brought up in my email correspondence. Let me point out another thing.  They say the restocking fee was on the receipt.  However, that was emailed to me AFTER purchase, and legally must be presented BEFORE purchase.  THERE IS ALSO NO MENTION ON THE RECEIPT REGARDING SHIPPING FEES BEING THE RESPONSIBILITY OF THE ****** There is no mention of that ANYWHERE.  This is why it must be paid by the company.  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/22/2023

  hello again

  as mentioned in our previous response , our return/refund policy is detailed on the receipts, 

  however we still tried to make this customer happy by waving the 25% restoking fee as an act of good faith and offered her a refund, unfortunately she refuse to send us the products she purchased so she can receive a FULL REFUND (with no restoking fee on opened products that cannot be sold again)

  there is not much else we can do other then wait to get the products back and happily processes the refund for her.

   

  thank you

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 18562577
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 03/06/2023

  I had submitted to reject the offer, but didn't mean to submit until I wrote this.  I want this to be over.  I am just so sick of them not addressing all the issues.  They're saying everything was stated on the receipt.  There is no mention anywhere that return shipping is paid by the customer. They never addressed all the lies, and the fact I never got all the product I was supposed to.  The receipt has been attached to the whole conversation from the beginning.  What should I do? Return shipping is not posted anywhere.  I've attached the receipt again.  There is nothing in the texts between me and the sales rep, stating return shipping.  This is why they should have to pay the return shipping.  I'm just exhausted from all this.  If I end up having to pay return shipping, I will give bad reviews wherever I can.  This is such a scam, and giving me chest pains.  So not worth it.  

  Business Response

  Date: 03/08/2023

  Since this is getting out of hand, we discussed it with the owner and he approved to give to the customer a return label so she can ship the  products back to **.

  We hope we can finally solve this issue. 

  The return label its attached.

  Best Regards.

   

  Customer Answer

  Date: 03/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/17/2023

   

  We already agreed to give to the customer FULL REFUND and we sent a return label on our last  communication with the BBB. This was everything the customer was asking for, since the beginning.
  Please, let us know how to proceed. We really want to help the customer and get this done so we can all move on from this situation.
  
  

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 18562577
  
  I am rejecting this response because:

  Believe me, I want this to be over too.  It has been over 4 months.  The problem is, when I finally accepted, it wasn't until I was packing everything up for return, that I never got 2 of the products that are listed on the receipt.  The reason you are confused is I emailed the BBB rep on what I should do.  Because the complaint was closed, she had to open a new one with the original complaint.  I have attached everything again, and I just need to you to read the highlighted areas.  When you answer, I need it to be COMPLETELY CLEAR, that my total refund will be $2120.00, regardless the the 2 missing eye sryinges (listed on the receipt), that I never received.  I also need you to be completely clear on the shipping address. 

  This is what I emailed her last week:

   

   

  So, while packing up my return and going through my receipt, making sure I have everything I had purchased. The receipt shows I received 2 eye syringes, but I NEVER RECEIVED THESE.  I will not be held responsible to pay for product I never received, but TRIED to receive.
  
  
  This has been addressed, from the beginning, MULTIPLE times, starting with my 1st text inquiry, DAY AFTER PURCHASE, to the sales rep.  She offered on 11/09/22 to ship whatever I was missing, asap. I never heard from her again after that.  Missing products were also discussed in the emails between me and the company,  but NEVER ADDRESSED. Missing products were also discussed in the complaint history with the BBB.  The texts and emails were all submitted along with my complaint. 
  
  
  Since I don't have these products to return, but are listed on the receipt, I am in fear of not receiving a full refund.  In fact, I was to receive 2 years worth of product.  Not only was that not even possible with what I did receive, I never received all the types of product I was suppose to, nor did I EVER receive the eye syringes, as listed on the receipt.  In fact, I only received 6 skin products.  
  
  
  The receipt was emailed to me at the end of the show, AFTER PURCHASE. In my emails, I clearly stated this purchase was literally made within a few minutes of the show closing.  It was very rushed, although my questions to the sales rep thru text are very detailed and extensive.  When she was packing up my bag of products, she kept switching products out. She never went over what was in the bags because it was closing.  I assumed she knew what she was doing, because it was her offer to me, discussed in detail, before I made the purchase (all in text).  I assumed she would have it ready to go when I told her I was on my way, and the show would be closing within 15 minutes of my arrival.
  
  
  What should I do about this? I have attached all of my inquiries regarding missing product I had paid for. I have highlighted the multiple times I asked about it, but never got a response. 
  
  
  I really should take them to court for all this BS, stress, fraud, not receiving all I paid for, and the multiple hours and days I have put into this. 
  
  
  I don't know if anyone at the BBB has read through all the texts and emails.  It's all so deceptive and doesn't make sense. Maybe I should consult a lawyer.
  
  
  Also I have received 4 different answers on where to ship the products.  I have attached that as well.  Sales rep telling me *****, **, company telling me *********, **, and the 2 DIFFERENT shipping labels, showing *********, **, and **************, **.  These are all very different, which is why I have such a concern about them trying to be deceptive and elusive so they can say they never received it back, and won't refund me.  And shouldn't the shipping label have my name and address in the "From" section? Instead of Elevare, or *******************?
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/22/2023

   

  The customer will receive a total of $2120 refund to her card.

  Shipping details:

  2720 ***********

  89117

  *********, **

   

  *********************