Survival Supplies
Patriot Wholesale ClubThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 87 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/12/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for something I never received and called them but they denied any involvement but continue to try to charge me.Business Response
Date: 10/12/2022
The emails you received was to inform you that you were added to our email list. The other emails are receipts for the sportcam that you purchased through an affiliate. Our company does not sell a sports cam. When you clicked on the link to purchase the sports cam, you were redirected to an affiliate website to make the purchase. We do not have access to other companies databases so we can resolve this issue for you. Please check who the charge is from on your credit card statement and reach out to them for any refunds or issues.Customer Answer
Date: 10/12/2022
Complaint: 18200749
I am rejecting this response because: I was under the impression that the patriots wholesale were who I was dealing with. Regardless of from whom the purchase was made the email I responded to was sent to me by the patriots. I hold the patriots responsible for directing me to and encouraging me to make the deal.
Sincerely,
*****************************Business Response
Date: 10/13/2022
When you clicked on the link it took you to an affiliate page. At that point it is up to you if you want to order from the affiliate company. You will need to contact the company that you made the purchase with to resolve your issueCustomer Answer
Date: 10/13/2022
Complaint: 18200749
I am rejecting this response because: they take no responsibility for connecting me with a dishonest company. I believe that makes them a dishonest and very poorly managed business. I am deeply offended that they call themselves the patriots. The real patriots took responsibility for their actions and were honorable men.
Sincerely,
*****************************Initial Complaint
Date:10/11/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told I had won a BRITECORE WIFI VIDEO BULB. I clicked on the link and was told all i needed to do was pay shipping and handling and the bulb would be shipped to me. A few days later I checked my bank statement and saw that on9/30/22 a company called MONUMENTALGARDENINGSOL had withdrawn $7.97. I assumed that was for S/H charges so no problem. However, on 10/4/22 I had a withdrawal of $68.76 by this company MONUMENTALGARDENINGSOL that I had not authorized. I contacted The Patriot Wholesale Club but have received no response from them. I am really disappointed that this company promoted this.Business Response
Date: 10/11/2022
We apologize for the inconvenience. You will need to reach out to the company that charged you to get a refund. They are an affiliate but we do not have access to their database.Customer Answer
Date: 10/12/2022
Complaint: 18185784
I am rejecting this response because: I need all the info to contact the business. I also feel that this company should not allow their clients to be subjected to this type of scam
Sincerely,
*************************Business Response
Date: 10/13/2022
If you look on your credit card statement, there should be the name of the company next to the charge. You will need to contact them to resolve the issueCustomer Answer
Date: 10/14/2022
Complaint: 18185784
I am rejecting this response because: I feel that if this business was really interested in my concern, they would have provided complete information for the company. I am not going to waste BBB time nor my own with this untrustworth company and I will never trust Patriot Wholesale Club again. They have no interest in customer satisfaction. They also never responded to me until BBB became involved. I will take the hit to my bank account but I will let my friends know not to have trust in The Patriot Wholesale Club.Thank you to BBB for all you do,
Sincerely,
*************************Initial Complaint
Date:10/06/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 5th 2022 I purchased a $13 sleeping bag online from this business. They charged my credit card $93. During the checkout process, the website offered me significant savings to purchase bulk products from them. I declined to purchase any additional products but they overcharged me nonetheless. I have been exploited by this company before when I purchased a survival knife and they did the same thing to me. I was not able to find any phone number to contact them until I found it on the Better Business bureau complaint page. I surmise that they will give me a refund but it is going to take one month. They generate a substantial amount of money by fraudulently charging our accounts and keeping the money for one month until I am reimbursed. I should have known better but the business name is different now. The first time they exploited me, the company name was 4 patriots. Now it is called Patriot Wholesale giving the impression that it is a different business.Business Response
Date: 10/06/2022
A refund in the amount of ***** has been processed back to your credit card. Please allow 3 - 5 business days for the refund to show on your credit cardInitial Complaint
Date:09/30/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I responded to an email to get a free dash cam only **** shipping. Later I received a sport camera that I did not order. I received my charge card bill and was charged 11**** for the one and ****** for the other. Nothing was said in the email about subscribing to auto shipments. I want my money back!Business Response
Date: 09/30/2022
We do not sell the dashcam. You may have clicked on a link that redirected you to another company. Please check your credit card statement to see who the charge is fromInitial Complaint
Date:09/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email from "The Patriots" ********************************* Patriot Brands LLC ***********************************************************************. The email stated "Please go before it's too late and claim your Hand Crank Flashlight. This retails for well over USD *****... but only today its free." I still have the email. I had to pay $7.95 for shipping and handling. On 9/8/22 my credit card showed a charge of $7.95 from GENERALFIREPLACETHELAT ********** VA. I expected that charge. I did not expect the charge on 9/15/22 in the amount of $68.89 from GENERALFIREPLACETHELAT ********** VA. I called ********** and asked ***** (Employee ID ***** what the charge was for. She informed me I signed the terms which stated if I do not cancel within 2 days I will be charged a membership fee of $68.89 per month. She stated I would receive a voucher for credit of $125.00. I requested a refund and told her is was wrong and misleading. She offered me a 50% discount if I agree not to pursue BBB, FTC, *********************** , Consumer Affair and anyone else I can find. I did not accept the 50% refund. I am requesting a refund of what I was charged on 9/15/22 from GENERALFIREPLACETHELAT ********** VA in the amount of $68.89. I cancelled my membership to ************************ confirmation code KC021.Business Response
Date: 10/12/2022
It looks like your purchase was through a different company. You will need to reach out to them to get a refund. We do not access to other compaines database. Please call the company that charged you.Customer Answer
Date: 10/14/2022
Complaint: 18129357
I am rejecting this response because: The email which I attached to this complaint, in which I purchased the FREE flashlight, was sent to me from ********************************. On that email which I attached to this complaint is an "About **" description that states "Welcome to PatriotWholesaleClub.com. No other name is listed in the "About **" description. The last line in the email states the email was sent from support@ patriotwholesaleclub.com with a copyright symbol PatriotWholesaleClub.com - Patriot Brands LLC *****************************************************************************; If needed, I have a copy of my credit card statement which listed "GeneralFirePlaceTheLat ********** VA" for both charges $7.95 and $68.89 on 9/8/22 and 9/15/22 respectively. I did call that number and I did request a refund. I spoke with *****, employee id 0216. Her best offer was a 50% refund if I did not report this to the authorities. I did not accept the offer. I am requesting a full refund for the $68.89. I knew I was paying for the $7.95 so I am not asking for a refund on the $7.95.
Sincerely,
***************************Business Response
Date: 10/14/2022
You need to call the other company and dispute your claim with them. We do not have the authority to have a different company offer a refund.Initial Complaint
Date:09/22/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was enticed to view the website, Patriot Wholesale Club, because of their low prices and their willingness to ship anywhere in *******. I questioned this policy, but all the time I knew that ** prohibits the sale of stun guns and possesion is a crime. I did not order, nor did I give them my credit card, BUT I may have purchased other items in the past. I disputed this charge with ***** and they gave me a credit for all three charges from them. Then a few months later and with NEW CREDIT CARD NUMBERS I received the same three charges on my NEW CARD. NOW, ***** refuses to discuss this charge and I am out the $140+ . This is outrageous as well as unethical. I just want EVERYONE to know, do not go to this website, THEY ARE CROOKS!!!!Business Response
Date: 09/29/2022
Per our records, there was an order placed on 04/10/22. That order was refunded by chargebacks. There are no other orders or accounts associated with the name and email address you have provided
Initial Complaint
Date:09/20/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a "free" Bug Blast Repellant Lamp on September 14, 2022 from ThePatriots *********************************** While ordering, I had to decline MANY add-on offers. Once I ordered I received a confirmation for $8.49 from ******************************************** then I received a welcome email to Apex Fitness Family from ********************************** and I really don't know what this was for--no explanation. A short while later I received another confirmation for $7.99 from ******************************************** and I don't know what I was supposed to receive for this, either. Finally, I get a charge on my debit debit card for $68.49 from a company called Homestylestadium, so I look them up online and call the number, ************ (email: ***************************************** and they tell me they cannot reverse the charge because I somehow authorized it. They also said I may be charged in the future. After my phone call to Homestylestadium, they sent me an email from ************************************** with details about a $100 gift card from Optimum Deals Merchandisers. I have attached PNGs of all of the emails below. I hope to be able to recover the $68.49 that was taken from my account. I really feel foolish about falling for this scam and hope this report helps people in the future.Business Response
Date: 09/22/2022
You will need to reach out to the companies that you received the charges from to get a refund. We do not have access to the companies databasesCustomer Answer
Date: 09/29/2022
Complaint: 18115086
I am rejecting this response because: Patriot Wholesale Club (patriotwholesaleclub.com) is the party who made the original offer. I had no idea I would be sent into such a maze of different vendors. Patriot Wholesale Club is responsible for compelling its partners to make this right.
Sincerely,
*************************Business Response
Date: 09/30/2022
We have no control over affiliate offers and we do not have access to another companys data base. you will need to call the company the charge is from to get a refundCustomer Answer
Date: 10/03/2022
Complaint: 18115086
I am rejecting this response because I feel that patriotwholesaleclub.com lured me into this fraud and should be held equally accountable to their "partners".
Sincerely,
*************************Initial Complaint
Date:09/19/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a flashlight Baton from Patriot for $7.97 total. Later they charged an extra $76.87. I called and asked they said that i signed for a monthly promotion to pay $76.87 monthky for $125 worth of products. I explained that there was no information about this and I did not authorize this charge. they said that this charge is unrefundable and I can cancel the monthly subcription so i cancelled i want a refund for this unauthorized charge.Business Response
Date: 09/20/2022
Per our records, there are no recent orders or charges on your account. Please check your credit card statement to see who the charge is fromInitial Complaint
Date:09/06/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 16, 2022, I signed up for a free flashlight from Patriot Wholesale Club. Part of the agreement was I could cancel a $59.96 subscription fee with 14 days that I could keep the flashlight. On August 23, 2022, I canceled the subscription by calling ************. The customer service representative confirmed that I canceled the subscription within the 14 day period and that I would be refunded. The cancelation confirmation number that I was given is *****.Business Response
Date: 09/21/2022
Business Response /* (1000, 5, 2022/09/07) */ We are unable to find an account using the name and email address you have provided. Could the account be under a different name or email address? Please feel free to call us at ************ and we will be happy to assist youInitial Complaint
Date:09/06/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has taken money out of my account through a purchase I made 2 years ago. Must be a membership fee. I have tried to find this company to cancel this fee. To no avail!! They have ghosted me. I would just like then to stop taking this fee from me.Business Response
Date: 09/21/2022
Business Response /* (1000, 5, 2022/09/07) */ We are unable to find an account using the name and email address you provided. Please let us know if the account could be under a different name or email address, also, please check your bank account to confirm that the charges are from Patriot Wholesale
Patriot Wholesale Club is NOT a BBB Accredited Business.
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