ComplaintsforExplore Talent

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Initial Complaint
02/07/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
On January 25, 2024, I purchased a one year subscription to Explore Talent for $288.73. The service provided is an online platform with modeling and acting casting calls where their team also submits you to new job postings. On January 27, 2024, I called to cancel my subscription and the company would not let me. I believed I had a modeling job based on my conversation with the representative for $1,100, when I found out I did not have the job I called to cancel my subscription. They did not give me a refund. Their website reads 7 days to cancel within first payment. I asked to cancel within 3 days. I believe this company scammed me with high pressure sales technique and lied in regards to a job position.
Initial Complaint
09/18/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Fake job leads 0% job leads Fake profiles posing as legit people ************
Initial Complaint
06/12/2023
Complaint Type:
Service or Repair Issues
Status:
Unanswered
The business failed to respond to the dispute.
I don't remember when I created a free account on ExploreTalent.com but I'm guessing that it was in around 2010. I never used the account, but it included my name, date of birth, email, phone and location. There WAS a data breach (despite the protests of the company as shown here on BBB website in response to claims such as mine) and my information is now on the dark web according to Experian. There is no way on their website to DELETE your account - that option has been removed. I requested that the company delete my information from their system.
Initial Complaint
04/11/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Notified by several dark web searches that explore talent exposed my personal information to hackers regarding my email, username, address etc. because I unfortunately signed up with this scam company back in 2014.
Business response
05/18/2023
Dear *****,
We are writing in response to your complaint filed with the Better Business Bureau regarding Explore Talent. We apologize for any concern or distress you have experienced regarding the alleged exposure of your personal information on the dark web.
First and foremost, we want to assure you that there is no truth to the claim that Explore Talent has exposed your personal information to hackers. The warnings you received may be generated by misleading "ID THEFT" software providers, who often use bait tactics to encourage users to sign up for their paid dark web monitoring services. These claims are baseless and do not reflect the practices of Explore Talent.
If you believe that someone created an account using your email address without your knowledge or consent, we apologize for any inconvenience caused. It is possible that someone either mistakenly used your information or that you may have forgotten registering with Explore Talent. We understand the importance of promptly addressing such concerns and ensuring the privacy and security of our users.
At Explore Talent, we have been in business since ****, facilitating the creation of over 11 million profiles during this time. We pride ourselves on maintaining the utmost security and safeguarding our users' data. We strictly adhere to industry best practices and have robust measures in place to protect user information. We never sell, rent, or expose customer data to any third parties.
To address your specific concerns and provide further assistance, we kindly request that you contact ** directly at *********************************** Our dedicated support team is also available via phone at ************, Monday to Saturday from 9:00 AM to 5:00 PM PST. We are committed to investigating and resolving this matter promptly to ensure your peace of mind.
We apologize for any inconvenience or distress caused and appreciate your cooperation in resolving this matter. Thank you for bringing this to our attention, and we look forward to assisting you and restoring your confidence in Explore Talent.
Best regards,
Explore Talent Customer Support
Initial Complaint
04/11/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a notice from Transunion today April 6th that my email address was located on the dark web and the breached site is Exploretalent.com. It does state the password was not compromised. I have not created any accounts with this company in at least 15+ yrs and to my recollection, I never even did anything with this company other than create a profile Id have no clue how to access. I consistently monitor my credit on a monthly basis and have never received this alert before. After a quick ****** search, I decided BBB should be notified because it should be on record. I have already taken the necessary steps to change passwords and will continue to watch this on my credit report.
Business response
05/18/2023
Dear *****************************,
We are writing in response to your complaint filed with the Better Business Bureau regarding Explore Talent. We apologize for any concern or distress you have experienced regarding the notice from Transunion indicating that your email address was located on the dark web and associated with ExploreTalent.com.
First and foremost, we want to assure you that there is no truth to the claim that Explore Talent was involved in a data breach or that your personal information has been compromised. It is important to note that "ID THEFT" software providers often use misleading tactics to encourage users to sign up for their paid dark web monitoring services. These claims are baseless and do not reflect the practices of Explore Talent.
If you received a notice from Transunion regarding your email address, it is possible that someone may have used your email address to create an account without your knowledge or consent. We understand the importance of promptly addressing such concerns and ensuring the privacy and security of our users.
To assist you further and investigate this matter, we kindly request that you contact us directly at *********************************** Our dedicated support team is also available via phone at ************, Monday to Saturday from 9:00 AM to 5:00 PM PST. We are committed to working with you to understand and resolve this situation.
At Explore Talent, we have been in business since ****, facilitating the creation of over 11 million profiles during this time. We take pride in maintaining the utmost security and safeguarding our users' data. We adhere to stringent security measures and industry best practices to ensure the protection of user information. We never sell, rent, or expose customer data to any third parties.
We apologize for any inconvenience or distress caused and appreciate your cooperation in resolving this matter. Thank you for bringing this to our attention, and we look forward to assisting you in understanding the situation and providing any necessary support.
Best regards,
Explore Talent Customer Support
Initial Complaint
04/11/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have received warnings about internet surveillance and my personal phone number and info associated with a fake account on this site. I have tried to have it taken down before and they won't. Please remove this account and delete my information.
Business response
05/18/2023
Dear *****,
We are writing in response to your complaint filed with the Better Business Bureau regarding Explore Talent. We take all concerns seriously and want to address your issues regarding internet surveillance and the presence of a fake account associated with your personal information.
First and foremost, we want to assure you that there is no truth to the allegations of internet surveillance or any involvement in illegal activities. The warnings you received may be generated by "ID THEFT" software providers who often utilize bait tactics to encourage users to sign up for their paid dark web monitoring services. These claims are baseless and do not reflect the practices of Explore Talent.
If you believe that an account was created using your personal information without your knowledge or consent, we apologize for any inconvenience caused. It is possible that someone either mistakenly used your information or that you may have forgotten registering with Explore Talent. We understand the importance of protecting personal information, and we are committed to addressing this issue promptly.
To assist you further, we kindly request that you provide us with specific details regarding the fake account, such as the associated email address or any other identifiable information. This will enable us to locate and investigate the account in question and take appropriate action to resolve the matter.
Explore Talent has been in business since **** and has proudly facilitated the creation of over 11 million profiles during this time. We prioritize the security and privacy of our users' data. We adhere to strict data protection protocols, and we never sell, rent, or expose customer data to any third parties.
Regarding your request for removal of the account and deletion of your information, we will do our utmost to assist you. To ensure a swift resolution, we kindly request that you provide us with the necessary information to identify the account in question. Rest assured that once we have verified your identity and located the account, we will take the appropriate steps to address your request promptly and securely.

Please feel free to provide specific details or reach out to our customer support team at ************************************************************ or call us during business hours Monday - Saturday 9am -5pm PST **************. We are here to assist you and work towards a resolution. Thank you for bringing this matter to our attention. We value your feedback and remain committed to providing a positive experience for all individuals who engage with ExploreTalent.
Best regards,
Explore Talent Customer Support
Initial Complaint
04/11/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My account was involved in a data breach and I want to completely delete it. There is no option on the website to delete, the chat function connects to no one, and no one answers the customer service number. I want my information off of their website completely.
Business response
05/18/2023
Dear ***,
We are writing in response to your complaint filed with the Better Business Bureau regarding Explore Talent. We apologize for any inconvenience or concerns you have experienced regarding your account and the inability to delete it from our website.
First and foremost, we want to assure you that Explore Talent takes data security and user privacy seriously. We have not experienced any data breaches that would compromise the security of our users' information. The claims of a data breach may be related to misleading tactics employed by certain "ID THEFT" software providers, who often use bait tactics to encourage users to sign up for their paid dark web monitoring services. We want to emphasize that these claims are baseless and do not reflect the practices of Explore Talent.
We understand your desire to completely delete your account from our website. Our team is committed to assisting you in this process. To facilitate the account deletion, we apologize for any difficulties you may have encountered in finding the appropriate options on our website or connecting with our customer service representatives.
To expedite the account deletion, we kindly request that you provide us with specific details regarding your account, such as your username or any other identifiable information. This will enable us to locate and verify your account, and ensure that your information is permanently removed from our website.
Additionally, we apologize if you experienced challenges with our chat function or contacting our customer service number. We are actively working to improve our support channels and enhance the responsiveness of our team. Your feedback is valuable to us, and we appreciate your patience as we address these concerns.
At Explore Talent, we have been in business since ****, and we take pride in facilitating the creation of over 11 million profiles. We have stringent measures in place to protect user data, and we never sell, rent, or expose customer data to any third parties.
Once again, we apologize for any inconvenience or frustration this may have caused and appreciate your cooperation in resolving this matter. We are committed to addressing your concerns and ensuring a positive experience for our users. Thank you for bringing this to our attention, and we look forward to working with you to reach a satisfactory resolution.
Please contact us at your earliest convenience at *********************************** or you can reach our dedicated support team via phone at ************, Monday to Saturday from 9:00 AM to 5:00 PM PST. Our team will assist you in the account deletion process.
Best regards,
Explore Talent Customer Support
Initial Complaint
04/11/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up on this site over 10 years ago, I have not worked with them ever and somehow they have my phone number live listed on ****** linked to there site....i want my entire profile and phone number removed from there site please my name is *************************** and the phone number they have on file is ************ permenantly delete my profile from explore talent
Customer response
04/11/2023
my name is SUMMER CROSLEY PHONE ************ PLEASE REMOVE MY PROFILE AND PHONE NUMBER FROM YOUR SITE
Business response
05/18/2023
Dear ***************************,
We are writing in response to your complaint filed with the Better Business Bureau regarding Explore Talent. We apologize for any inconvenience or concerns you have experienced regarding your profile and phone number listed on our site.
First and foremost, we want to assure you that Explore Talent takes privacy and data protection seriously. We do not engage in any activities that would compromise the security of our users' information. Regarding the claims of your phone number being linked to our site, we want to emphasize that we never intentionally publish or list personal phone numbers without the consent of the individuals involved.
In situations like the one you described, it is possible that someone may have used your phone number while creating an account, either mistakenly or without your knowledge. We understand the importance of promptly addressing such issues and ensuring the privacy of our users.
To assist you further and resolve this matter, we kindly request that you provide us with specific details regarding your profile and the phone number in question. This will enable us to locate the account and take appropriate action to remove your profile and associated information from our site permanently.
Please contact us at *********************************** and our dedicated support team can also be reached via phone at ************, Monday to Saturday from 9:00 AM to 5:00 PM PST. We are committed to providing you with prompt assistance and addressing your concerns.
At Explore Talent, we have been in business since ****, assisting aspiring talents and facilitating the creation of over 11 million profiles. We are proud of our track record and are committed to providing a secure and trustworthy platform for our users. We have stringent measures in place to protect user data, and we never sell, rent, or expose customer data to any third parties.
We understand your desire to have your profile and phone number removed from our site, and we will prioritize your request. Rest assured that once we have verified your identity and located the account, we will promptly delete your profile and associated information from Explore Talent.
We apologize for any inconvenience or frustration this may have caused and appreciate your cooperation and patience in resolving this matter. Thank you for bringing this to our attention, and we look forward to working with you to reach a satisfactory resolution.
Best regards,
Explore Talent Customer Support
Initial Complaint
04/06/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 4/6/23, I was notified by an identity protection service, MyIDCare, that a search of the dark web on 4/5/23 showed stolen information including my name, address, phone number, email, and other data from a profile on ExploreTalent. I have never heard of this company. I never opened an account with them, created a profile with them, or gave them permission to use any of my data. I am requesting that this account be deleted at once and all my information wiped from their system.
Business response
05/18/2023
Dear *******,
We are writing in response to your complaint filed with the Better Business Bureau regarding Explore Talent. We apologize for any concern or distress you have experienced regarding the notification from MyIDCare indicating that your personal information, including your name, address, phone number, and email, was found on the dark web and associated with an account on **********************.
First and foremost, we want to assure you that there is no truth to the claim that Explore Talent was involved in a data breach or that your information was compromised through our platform. It is important to be cautious as certain "ID THEFT" software providers utilize misleading tactics to encourage users to sign up for their paid dark web monitoring services. These claims are baseless and do not reflect the practices of Explore Talent.
We understand your concerns and take the privacy and security of our users' information very seriously. If someone created an account using your information without your knowledge or consent, we sincerely apologize for any inconvenience caused. We are committed to promptly addressing such concerns and ensuring the privacy and security of our users' data.
To assist you further and investigate this matter, we kindly request that you contact ** directly at *********************************** Our dedicated support team is also available via phone at ************, Monday to Saturday from 9:00 AM to 5:00 PM PST. We are here to work with you to understand and resolve this situation.
At Explore Talent, we have been in business since ****, facilitating the creation of over 11 million profiles during this time. We take pride in maintaining the utmost security and safeguarding our users' data. We adhere to strict data protection protocols and industry best practices to ensure the privacy and security of our users' information. We never sell, rent, or expose customer data to any third parties.
We apologize for any inconvenience or distress caused and appreciate your cooperation in resolving this matter. Thank you for bringing this to our attention, and we look forward to assisting you in understanding the situation and providing any necessary support.
Best regards,
Explore Talent Customer Support
Initial Complaint
08/29/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was just notified by several dark web searches that explore talent was compromised and the hackers got Emails, Passwords, Usernames, Physical Addresses of people who are signed up. Which could be in the millions since they started this scam.
Business response
09/25/2022
We have tried to call the complainer to get clarifications, but always got his voicemail.
1.           Complainer registered with ExploreTalent 12 years ago and was never a customer and never used ********************** since 12 years ago.
2.           Complainer complains I was just notified by several dark web searches this by itself sounds conflicting was he notified? by who? Or did he do a search
3.           When you make a search on ****** with as many possible search terms there is no results on his assertions.
4.           He wrote:the hackers got Physical Addresses ExploreTalent does not ask people who register for free profile a Physical Addresses
5.           He wrote:their site is down no it is not down, the site is up.
6.           He wrote:they started this scam what is the ExploreTalent scam if he claim ExploreTalent was compromised
7.           Sounds like some hearsay story that does not make sense.
8.           Please kindly classify it as information only especially since complainer not complaining about ExploreTalent services.

Best regards

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