ComplaintsforCox Communications Las Vegas

• Initial Complaint

  08/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted *** last week, Tuesday August 6th, 2024 after getting notification about my random high data usage for the billing period last month of July 11th to August 10th which is a little sketchy. The way I had interpreted the email I had received, I was going to get a $10 overage charge for every 50 GB of data past our usage which we were very close to...1280GB. it used to be you got one credit....like a "pass" month like accident free forgiveness but data free forgiveness. It's funny how none of my bills say that on it. So it gets this random email about an overage and it blows my mind, and brings my attention to *** now. I live with just my husband and I, no kids, barely any data use, we do not game, barely stream, and now we have our phones off wifi. So it is only the televisions on wifi. My husband is very good with technology. So using 30GB data a data gets you to wondering what is the random false scammy ****** Then you look at the past 3 months...May 11-June10: 930GB June 11-July 10: 756GB July 11-August 11: 1303GB I want to stop this right. Let's not make this our new "average." We are barely home. We are gone from early AM to late PM and barely use Wifi. For example, 08/19/24, Monday, we were gone from *****p, no wifi on phones, only on the televisions, no gaming like I said, there should not be no 31 GB of reported of data like there was.So I want some proof.I went through my *** wifi app, made sure every was on that needed to be on, off that needed to be on. Everything was perfect. I'm not playing games. I'm not going to playing these games like other people I hear stories from.I have NEVER EVER HAD HIGH USAGE UNTIL THAT FREE CREDIT DISAPPEARED! So I want proof of my data usage to the ****** NO ESTIMATES. WE ARE NOT PLAYING THESE ESTIMATION GAMES ***. I KNOW THE ENERGY AND WATER COMPANIES TRY TO PLAY THESE LITTLE GAMES?

  Business response

  08/23/2024

  Dear ***************************, 

  
  Cox Communications (***) is in receipt of your complaint filed through the Better Business Bureau. 

  
  We have reached out to you to address your concerns,however, our attempts to reach you have been unsuccessful.  Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. 

  
  If you have any questions or concerns regarding your account, please contact our *************************** at ************ 
  
  Best Regards, 
  *** West Region 
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 

  Customer response

  08/24/2024

   
  Complaint: 22173694
  
  I am rejecting this response because:
  

  I will be satisfied when I talk to ***, I will get in touch with them Monday after 2pm PST.  For now, we can keep this case open.

  Sincerely,
  
  ***************************

  Business response

  08/28/2024

  Dear ***************************, 
  

  Cox Communications (***) is in receipt of your rebuttalcomplaint filed through the Better Business Bureau. 
  

  Our Executive Escalation team member spoke with you regarding your *** account on August 27 and have provided a resolution for the concerns brought up in your complaint.  
  

  It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees,as well as our company.  
  

  If you have any questions or concerns regarding your account, please contact our *************************** at ************. 
  
  Best Regards, 
  *** West Region 
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 

• Initial Complaint

  08/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been experiencing internet issues with *** since the initial setup on July 26, 2022. Whenever I called *** and requested a technician, they promptly sent someone, but the problem was never fully resolved.Last week, I continued to face connection issues, failing speed tests repeatedly. I called *** again, and a technician was sent out. My friend, who is an IT professional presently at that time, spoke with the technician and worked on troubleshooting the issue. To my surprise, I discovered that *** had been charging me a monthly rental fee for a Panoramic router that I never needed. My house is equipped with a smart system using Eero, yet during the original setup, the technician installed three routers in my house, which disrupted the connection and caused persistent instability.I am requesting a full refund of all the charges related to the rental router, and I want the rental router removed from my bills immediately. Additionally, I was charged $134 this month when my regular monthly payment is only $103. I expect *** to take this matter seriously and resolve this issue, as it has caused me two years of ongoing frustration with my internet service.

  Business response

  08/22/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful.  Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
   
  ******
  Executive Resolutions
  Cox Communications, ***********
  

  Customer response

  08/28/2024

   
  Complaint: 22165954
  
  I am rejecting this response because:it didnt resolve the case, no adjustment was made and no solution was done. The business may call and text me.
  
  Sincerely,
  
  ******* Go

  Business response

  08/29/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have reached out to our customer on multiple occasions as follows 

  ~ August 21, 2024, 01:03 PM 

  ~ August 22, 2024, 10:46 AM

  ~ August 28, 2024, 03:52 PM

  Emails were also sent to the provided email address of ********************, to address their concerns, however, our attempts to reach them have been unsuccessful and to date we have not heard back from this customer.  Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.

  
  Thank you for your time and consideration.
   
  ******
  Executive Resolutions
  Cox Communications, ***********

  Customer response

  09/05/2024

   
  Complaint: 22165954
  
  I am rejecting this response because:
  

  I have told them to call on the weekend and not  while I am working simply because I cannot talk to them, I AM WORKING. Secondly they failed to make an appointment before calling they just randomly call.  

  Thirdly they havent respond to my email and lastly ****** left a voicemail and a direct phone number that  cannot be  completed as dialed.

  *** Please set an appointment date and time after 5pm or on the weekend to talk prior to you calling. 

  
  Respectfully,
  
  ******* Go

  Business response

  09/09/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  
  
  We have contacted the customer directly to address their concerns and have provided a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  Sharon 
  Executive Resolutions
  Cox Communications, ***********
  
  

  Customer response

  09/17/2024

   
  To Better Business Bureau
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Sincerely,

  
  ******* Go

• Initial Complaint

  08/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In 8/15 evening, we saw an email from *** saying we were about to reach our internet data limit. *** gave us an option to upgrade the plan for $30 to get an addition of 500GB data. We stopped using the data that night after seeing this email.In 8/16 morning, we called *** and talked to a representative to activate the $30 dollar plan for the 500BG data. In that call, we were told that we had not reached the data limit and they can activate the $30 dollar plan for the 500GB data for us.After that call, we were surprised to see an email saying we exceeded the data limit and we will be charged $20 for additional data. So we would be charged additional $50 in total ($30+$20). So we called *** again to clarify the situation, as in our first call with the agent we were clearly told that we did not exceed the data limit and the $30 for the 500GB data is intended to cover our additional data need. *** should not charge us the $20 on top of that. As we requested the customer service to refund the $20, they rudely refused.We request that for this month's bill, only the $30 for the 500GB data be charged. We will not pay the $20 that somehow got charged to us.

  Business response

  08/23/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful.  Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
  
  Ben
  Executive Resolutions
  Cox Communications

  Customer response

  08/23/2024

   
  Complaint: 22154926
  
  I am rejecting this response because:

  A gentleman indeed called me on Monday 19th noon time but as I was busy that time, I asked him to send me an email (in this complaint) to set up a better time to talk later. However, I have not received the email to set up the time. 
  

  Please email me to set up a time to talk. 
  
  Sincerely,
  
  *******************************

  Business response

  08/30/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and have provided a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  Ben
  Executive Resolutions
  Cox Communications

  Customer response

  09/19/2024

  Thanks for the response and sorry that I forgot to click on my response. Yes, the issue is solved. Thank you! 

• Initial Complaint

  08/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 8/7/24 I hand delivered check No 2360 to **** at the *** office *****/**********. On 8/9/24 I received an email from *** "Something went wrong. There is an issue with your payment. Please check your account and try again." On 8/12/24 I went to my bank. As expected I was informed the check has never been presented for payment. I received a letter from the bank: "Check No 2360 has never been presented for payment. If it had it would have been paid." I provided the letter to *** and asked why the check had never been presented for payment. I have been unable to get any response from ***, *** Billing, ************************** or any other *** representative.*** has processed my checks monthly for over 20 years without any issue. I cannot get any response from *** and have been stonewalled at every attempt.

  Business response

  08/19/2024

  Dear ***********************,
  
  Cox Communications (***) is in receipt of your complaint filed through the Better Business
  Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
  
  Our Executive Escalation team member spoke with you regarding your *** account on August 14, 2024, and have provided a resolution for the concerns brought up in your complaint.
  
  If you have any questions or concerns regarding your account, please contact our Customer
  Service department at **************.
  
  Best Regards, 
  
  *******************
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 
  

  Customer response

  08/20/2024

   
  Complaint: 22149762
  
  I am rejecting this response because: This is a "nonresponse." *** claims my bank refused payment on my check. I brought documentation from my bank verifying *** had never presented my check for payment. So now *** admits is has no proof, documentation or other evidence supporting their claim. Yet *** continues orally to blame the bank. It should be added, *** refused to put their position in writing. I needed that so I could go back to the bank and ***** silly claim could be put to rest forever. *** has Stonewalled the BBB just as it has done to me.
  
  Sincerely,
  
  ***********************

  Business response

  08/26/2024

  Dear ***********************,
   Cox Communications (***) is in receipt of your rebuttal complaint filed through the Better Business Bureau. 
  We stand by our initial response.
  If you have any questions or concerns regarding your account, please contact our *************************** at ************. 
  
  
  Best Regards, 
  
  *******************
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 

  Customer response

  08/28/2024

   
  Complaint: 22149762
  
  *****, I reject ***** response as 100 per cent non-responsive. They have not addressed the 8/9/24 email they sent me, which is at the heart of this complaint. The stonewalling goes on and on. So what does BBB do when a BBB member refuses to respond to the substance of a fully fact-supported complaint?
  
  Sincerely,
  
  ***********************

  Business response

  08/28/2024

  Dear ***********************,
  Cox Communications (***) is in receipt of your rebuttal complaint filed through the Better Business Bureau. 
  We stand by our initial response.
  Best Regards, 
  
  *******************
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 

• Initial Complaint

  08/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On may 19th I signed up for *** mobile due to their still advertised promo "Become a *** Internet customer andsave $15/mo on your internet billwhen you add a *** Mobile line for as little as $15/mo" There was no other labeled context in the mobile bundle process other then having *** internet to which I have screen shots. I also confirmed the discount with a *** in their chat before placing the mobile order. I attempted to get it fixed and over the course of a month was passed along between over 15 ***s, 4 supervisors and their "loyalty department" many of which gave different answers and straight out lies.******/****** in the loyalty department for example I talked to around 11:30 PM on August 2nd claimed not only could she not transfer me to a supervisor but that supervisors weren't even available in chat to which I had already spoken to 3 that day via chat.08/12 I finally got a hold of someone to finally get my discount applied only to be told that I'm not eligible because of a policy you would have to go way to the bottom of the page past the 3 of the same promo ads that do not mention restrictions in order to find further restrictions that were conveniently left out in the rest of the page. Yet the promotional offer on their bundle page that they are clearly using to draw new mobile customers in & mislead them remains as it was.The full quoted promo reads "You know what works best for you. So, were giving you the power to choose the right cell phone plans for you and your peoplewith tons of ways to combine them. And if something changes, switching is just as easy. A *** Internet plan is required to qualify for *** Mobile. (No specific internet subscription mentioned)Followed by "Save $14.99/mo on your current Internet plan (for 24 months) when you add *** Mobile!" Here is a direct link to the page that quotes this promo. ************************************************************ I feel mislead in the least & know I'm not the only one.

  Business response

  08/27/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have reached out to our customer to address their concerns, however, in our attempts we have not been able to speak due to scheduling and availability.  Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
   
  ******
  Executive Resolutions
  Cox Communications, ***********

  Customer response

  09/09/2024

  Hello this is *********************, I wanted to give an update for this case as it is not quite ready to be closed.  I have spoken with ****** at cox communications, however we have not come to a resolution due to schedule & possible mis communication. 

  Last I heard he was going to look further into it & contact me for a resolution but it's possible he was waiting for me to contact instead.  I left a voicemail with him today and expect there to be a follow up soon to which hopefully there will be a proper resolution. 

  Customer response

  09/10/2024

   
  Complaint: 22132627
  
  I am rejecting this response because: 

   Last I heard they were going to look further into it and contact me for a resolution but it's possible they were waiting for me to contact them instead.

  I left a voicemail with him today September 9th 2024. I expect there to be a follow up soon to which hopefully there will be a proper resolution. 

  Sincerely,
  
  *********************

  Business response

  09/11/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and have provided a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  ******
  Executive Resolutions
  Cox Communications, ***********

  Customer response

  09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I feel like Cox Communications does not take their complaints when customer's call them directly seriously. Recently I found out that their increase from a couple years ago was supposed to go towards improving and updating their equipment because of how inconsistent their product is. I did stop calling because they have decided to make up excuses towards their terrible service/product. They have engaged in a practice that Apple got in trouble for. Providing a less of a service and adding parameters that were never there to force an upgrade. In my area the options are limited. I need them to actually take these situations seriously as they charge a lot of money to give terrible service. I am tired of calling them with no progress, especially since now all of a sodden there are parameters that were never there before. Looking at reviews and other customer complaints, this is not new. At what point will they be help accountable for the mistreatment of their customers.

  Business response

  08/14/2024

  Dear *************************,
  
  Cox Communications (***) is in receipt of your complaint filed through the Better Business
  Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
  you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
  service we provide to our customers.
  
  Our Executive Escalation team member spoke with you regarding your *** account on August 14, 2024, and have provided a resolution for the concerns brought up in your complaint.
  
  If you have any questions or concerns regarding your account, please contact our *************************** at **************.
  
  Best Regards, 
  
  *******************
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 
  

  Business response

  08/16/2024

  Business

  Most Recent Message

  Date Sent: 8/14/2024 6:55:07 PM
  Dear *************************,
  
  Cox Communications (***) is in receipt of your complaint filed through the Better Business
  Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
  you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
  service we provide to our customers.
  
  Our Executive Escalation team member spoke with you regarding your *** account on August 14, 2024, and have provided a resolution for the concerns brought up in your complaint.
  
  If you have any questions or concerns regarding your account, please contact our *************************** at **************.
  
  Best Regards, 
  
  *******************
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 

• Initial Complaint

  08/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In approximately May or June of 2024 I contacted *** regarding my bill. I spoke with 3 different agents regarding my account to get discounts for my future billing as the two years of the current charges were going to change. I was advised that my would change to approximately $179 and some change beginning July 2024 statement. I just received that bill and it is $207 and some change. I contacted *** on 8/5/24 and spoke with an agent who was unable to give me the price that I was quoted of approx $179. I was unable to get ANY discounts except the bundle discount of $32. My internet rate of $39.49 was raised to $70; the ** rate of $109 has been raised to $138 and the phone rate remained the same. I just want *** to honor the quote that was provided to me back in May/June of 2024. This was supposed to be a 2 year commitment. I am a disabled senior citizen receiving Social Security Disability and am unable to work. It's a shame that I can't get any cooperation from ***.

  Business response

  08/08/2024

  Dear ***********************,Cox Communications (***) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.Our Executive Escalation team member spoke with you regarding your *** account on August 7, 2024, and have provided a resolution for the concerns brought up in your complaint.If you have any questions or concerns regarding your account, please contact our *************************** at **************.

  Customer response

  08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Have had no luck with customer service. **** is 76 more than it should be and all the charges were not authorized by me. They said faster service was added and a charge from a transfer. I never authorized to add faster service! This needs fixed or I will cancel my service.

  Business response

  08/12/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful.  Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
   
  ******
  Executive Resolutions
  Cox Communications, ***********
  

  Customer response

  08/12/2024

   
  Complaint: 22098256
  
  I am rejecting this response because: no  one has  reached out from ***. What number is on file 
  
  Sincerely,
  
  *****************************

  Business response

  08/20/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and have provided a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  ******
  Executive Resolutions
  Cox Communications, ***********
  

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dear BBB I really try not to be filing complaints as I try to resolve my own issues with companies but today I had it with *** I filed a complaint before but my issues are new and ongoing I wanted to be billed on the 1st they said it was done ( some how it has changed on its own) I had Internet they kept bugging me to try their cellphone service I called in person spoke to a sales person who ended up charging me an extra $10 verses free online but the website was not working a total bait n switch move I've had several nights where I had no Internet all ?? night long. They sent me the wrong phone I wanted a Moto they sent me some TCL crappy phone that shuts off and freezes quite a bit. I've tried to reach them and no luck i drove to my nearest location was made to feel as if I was an idiot and I should have gone in there sooner I can't help I travel and do not have the time to visit them. Today I am getting text saying pay $35+ for Internet on the 31st and $60+ for cellphone on the 1st at least they got the date right on the cellphone portion I honestly only gave them a try because of the bundle which I wanted to be billed together and I made it very clear to them even in my last complaint Last but not least for $60 no way would I switch to them from paying $45 at my previous provider unlimited not like them texting me every day that I only have 4 gigabytes I need my bill straightened out please and refunded, credited and adjusted and above all the phone I wanted not what they sent

  Business response

  07/31/2024

  Dear ***************************,
  
  Cox Communications (***) is in receipt of your complaint filed through the Better Business
  Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
  you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
  service we provide to our customers.
  
  Our Executive Escalation team member spoke with you regarding your *** account on July 31, ******** have provided a resolution for the concerns brought up in your complaint.
  
  If you have any questions or concerns regarding your account, please contact our Customer
  Service department at **************.

  Customer response

  08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contacted cox communications through online chat about canceling my service in May of 2024. My past due balance should have been $261.00. I confirmed in this chat my service would be disconnected May 2024. I have since relocated to another state. In July of 2024 I received an email from cox communications saying my past due is $463.00. I started another online chat and let the representative know that I had a previous chat confirming my account to be disconnected in May. Representative confirmed that it was suppose to be cancelled and that the previous representative didnt do something right on their end. This representative stated that I should receive a revised bill in a couple of weeks. I receive another email about the equipment not being turned in. When I moved into that apartment it came with a modem, the modem eventually went out I had it replaced. I was told to leave the modem if I were to ever move out. I contacted cox communications again today June 27,2024 through chat, now they say my balance is $676.01. I am very very irate because all of this is completely wrong. I am given the run around from representative to representative. My balance should be $261. I do not want my balance to be sent to a collection agency. This has been such a bad experience with *** communication. A company in which I will never deal with again as a consumer.

  Business response

  07/29/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. 
  
  We have contacted the customer directly to address their concerns and are working to provide a successful resolution.
  
  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
  
  We appreciate the opportunity that the BBB has given to us to assist our customer. 
  
  ******
  Executive Resolutions
  Cox Communications, ***********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩