Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolute disaster to work with. Non communication, lack of follow through, failure to close.

  Business Response

  Date: 04/07/2025

  We have researched this customer and address and this is not a transaction that we have closed.  We have made several attempts via email and phone call to reach out to Mr. ******* to obtain more information on his concerns and identify the transaction but have not had any return response.  At this time we feel this may be a concern for a misidentified company.   
  

  Business Response

  Date: 04/07/2025

  We have researched this customer and address and this is not a transaction that we have closed.  We have made several attempts via email and phone call to reach out to Mr. ******* to obtain more information on his concerns and identify the transaction but have not had any return response.  At this time we feel this may be a concern for a misidentified company.   

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our home sale to OpenDoor at *********************************************************** on April 24, 2024. A few weeks before we closed, our previous mortgage company paid our property tax payment of $1,058.53 to the Pima County Treasurer. When I reviewed our closing documents I noticed that we were being charged that again by OS National as part of closing. ************, the escrow closer, told me that this was normal and that because it hadn't posted yet we'd have to pay it at closing, and it would get refunded by the county and they would then send the money back to us. I later talked to the Pima ************************* on 6/18/24 and was told the check had been sent to OSNational on May 20. I followed up with **** later and she told me they never got the check. When I followed up with the Pima County Treasurer again on 8/7/24 I was told the check hadn't been cashed and that OSNational needed to call them to coordinate getting a replacement check issued. I shared this information with **** and she said they couldn't do anything since they got the check but that they can call. On 8/21 I e-mailed **** again to ask if anyone from OSNational had reached out to *********** and got no reply. On 8/28/24 I e-mailed ****************** (who is listed in ****'s e-mails as the person to contact to escalate a matter). I got no reply.OS National owes me a $1058.53 refund but they are making no effort to communicate with me and to coordinate with the Pima County Treasurer to get the money refunded to them (my refund was lumped in with two others, so those people are likely having the same issue) so they can refund it to me.

  Business Response

  Date: 09/17/2024

  Regarding this customer complaint, please see the attached correspondence titled "BBB Correspondence Sep-17-2024."

  - ******************************

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  After I filed this complaint, OS National did follow up promptly with Pima County and they did send us the check. The issue has been resolved. 

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This title company provided no correspondence to me regarding wire actions needed. This provided a hacker with an opportunity to steal the wire. As indicated by **** the title company should do the right thing and cover this loss of funds so the house can be purchased. This issue happened due to the extreme incompetence and negligence.

  Business Response

  Date: 03/29/2024

  Hello,

  I am the associate general counsel for OS National LLC, parent affiliate of OSN Escrow Inc.  Please see OSN's response to Complaint No. ********, attached as a PDF.

  If you have any difficulties with opening the **** please reach out to me directly at ******************************************************.

  Thank you,

  ******************************

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund of all fees paid for this horrible transaction. I was supposed to close on Wednesday. I did not even begin to sign documents till TUESDAY 7:00 pm. Of course the documents did not get there in time. I was told it would close on Thursday and funds would be sent. I explained I needed to flip the funds by Friday and was assured it would happen Friday morning. I still have not received the funds and my new home sis in jeopardy because I am unable to send the wire on Friday since you wont release my funds. What a crappy way to do business. I am now going to have to cancel delivers scheduled because I dont have my funds.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OS National was the title and escrow company facilitating the closing of my house that was sold to Opendoor. My original close date was 10/17/2022, but because of the lack of communication and mishandling of my file, the close date got moved back twice, first to 10/21/2022, then to 10/24/2022. Moreover, because of poor follow up, the wire to myself and for the lien payoffs did not occur until 10/26/2022, resulting in the accumulation of unnecessary interest. I am seeking restitution for the accrued interest between the original close date and final wire date (9 days of interest for an approximate total of ******).

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to sign loan docs on 9/16/22. Friday, and was advised by the Title ******** ***** that they record the mortgage the day after I sign, of which I would get keys to the house. This was back on 9/9/22 - **** failed to mention that they did not have a local office in ** and that loan docs had to be overnight and would not guarantee a funding on Monday, 9/19/22 in order to record the mortgage for the seller to release the keys to the house.On Monday morning, the lender requested 3 small conditions for title to clear and title did not even contact the lender until 2 pm PST, which is wire cutoff time. The loan did not fund on Monday and I would not get the keys until, Tuesday, 9/20/22....that is if title is supposed to do what they should have done in the first place. This title company does not have a good customer service or delivery service and communication is very poor. They had loan docs from the lender on Monday, 9/12/22, well in advance of the scheduled signing on 9/16/22, of which they knew of this date from day 1. No one was advised, again, that they did not have a local office in **. In fact, on their wire instructions, an address in ****** ** was provided, which is misleading.I had contractors scheduled to come out to the house starting Tuesday, 9/20/22, well in advance from last week based on the confirmation that after signing in 9/19/22, that the mortgage would record on 9/19/22 and that I would get the keys to the house. These appointments cannot be pushed back.There is a rate lock extension fee as well since Title failed to advise that there is was not a local office in ** for the day of signing on 9/16/22, of which the loan would have funded (the rate lock expired this day). Requesting title to refund this rate lock extension fee of $449.33. The lender is ready at 6 am PST and has pre-funded my loan for 9/20/22 and it all falls back on Title again to do their job, which was not done correctly in the first place.

  Business Response

  Date: 09/28/2022

  OS National LLC (OSN)conducted a closing on Friday, September 16, 2022 with a disbursement date of Tuesday, September 20, 2022.   The buyer was made aware of the fact that there were delays with the lender not having certain required documents prior to funding.  *** worked with the buyer and lender to return the signed documents to the lender via FedEx.  The delayed closing date appears to have been caused by the lender and the buyer was made aware of this.  The settlement statement signed by the buyer indicated the closing date of 9/16/2022 and a disbursement date of 9/20/2022.  OSN has been advised by the lender that they are in the process of refunding the rate lock extension fee to the buyer/borrower. OSN believes that the closing was properly handled by its personnel and that any issues experienced by the buyer were not the result of OSNs actions. Also, it appears that the requested refund is being handled by the lender.

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 18114794
  
  I am rejecting this response because:

  OSN Title is placing blame on the Lender when this is not the case. The Lender had docs to the ************* on Monday 9/12/22, well before the scheduled signing on Friday, 9/16/22. The Buyer has been in contact with the Lender daily during this week of closing. The buyer confirmed with **** at OSN that based on signing docs on 9/16/22, Friday, that the docs would record on Monday, 9/19/22 as evidenced by email provided. If it was confirmed that it would record on Monday, that would mean the loan would have to fund on Monday. *** indicated that they did not receive docs in time on Friday morning in order to send to the notary for the scheduled 10 am signing, when in fact, the Lender sent revised docs at 6:23 am PST, which is 10:23 CST for OSN and they did not review them an opted to wait to contact the buyer at 9:15 am PST to advise that docs would not be available to the notary by the scheduled 10 am appointment.

  After speaking with ***** at OSN and the loan officer from the Lender, this was resolved with the docs being sent to the notary for a 11 am signing. The docs were delivered ****** however, the ************* failed to comply with the Lender's requirement on 3 conditions, and again, waited until the last minute to contact the lender after 2 pm on Monday, 9/19/22, which is after wire cut off time. The title company had all morning to clear the conditions, yet failed once again to do their due diligence. Based on their lack of response and duties, the loan did not fund until the following day, Tuesday, 9/20/22.

  Also, getting the refund for the additional funds paid at closing was a nightmare as no one checked to confirm the address that it should be sent to. It was mailed to the house that was just purchased, of which I am not currently living in as it was just purchased! I requested to a check to be resent to my current mailing address and was advised that it was done; however, again, the check ending up being sent to the house recently purchased.

  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OS National was the title company that was used for purchasing our (my husband and I's) first home. They sent our closing paperwork, 400 pages with our social security numbers, birthdates, last two W-2s, current addresses, work addresses, anduch more information to the wrong address. I did not receive the paperwork on schedule and contacted OS and was told they were delivered and signed for per **** They located where they were delivered and said that the paperwork was being sent back to my husband in AZ. We have not gotten the paperwork back and no proof that it has been returned to the title company either. They have stopped responding to mine and my husband's calls and emails. The paperwork was delivered to the wrong address 07sep and was allegedly overnighted the same day back to AZ but no one has received it.

• Initial Complaint

  Date:05/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working on the closing of this home since may 1 and it was suppose to close on may 10. I submitted all required information and they wait until may 7 and say they need to push closing back because they survey was missing some information and wanted me to pay for a new survey out of my proceeds. I contacted open door and they credited me 500 for the survey. When I call Griselda I get the impression I am bothering her with my calls and questions. This is a bit nerve wrecking and the worst title company I have evert dealt with. The do not have any get up and go about themselves, I am in customer svc and it doesnt matter if a consumer calls u 100 times in an hour it is your job to make sure the customer feels valued.

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/05/31) */ OS National (OSN) successfully concluded a sale of property located at **** **********, ********, TX on May 26, 2022. The closing was delayed when the existing survey was declined due to the fact that it did not show the location of the fence on the subject property. The seller was advised of the requirement for an updated survey on May 2, 2022, and the survey was ordered. The purchase and sale agreement was amended to provide for closing on or before 5/31/2022 to allow time for receipt and approval of the updated survey. The updated survey was received and approved on 5/23/2022. On 5/24/2022 the closing date was adjusted to 5/26/2022 with approval from the seller. OSN strives to put the customer first and with that goal in mind, closing employees attempt to respond to customer communications promptly at every stage of the closing. It was noted that the customer would call the escrow officer repeatedly and that back to back calls could not always be answered when the escrow officer was responding to other callers. We regret any lack of customer service experienced by the seller, as OSN seeks to meet and exceed customer expectations.