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Business Profile

Training Programs

Coursiv

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 71 total complaints in the last 3 years.
  • 71 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************* led me to believe that this is a one time purchase.They did not explain that by using their app, their setting was automatically to monthly subscription.

    Business Response

    Date: 03/14/2025

    Dear ****** ********,

    Thank you for reaching out to us. We sincerely apologize for the confusion caused by our subscription model. We understand how frustrating it can be when terms are not made clear upfront.

    When you sign up for our services, we offer a trial period followed by an automatic transition to a monthly subscription unless canceled beforehand. We acknowledge that this was not clearly communicated during the sign-up process, and we are working to improve transparency around our billing structure.

    We have issued a refund for the charges in question, and it should be reflected in your account soon. We sincerely appreciate your feedback as it helps us improve our customer experience.
    Should you have any further questions or need additional assistance, please dont hesitate to contact us at **********************************************************.

    Best regards,
    Coursiv Customer Support Team



  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a one time trial to VCoursiv in January 2025. I was charged for $39.99 on 2/23/25. I have tried reaching this company but their website provides no contact information. I looked into my "profile account" and there's no option to cancel anything. I recently lost my husband and quite honestly don't even remember signing up for the trial. I just want it stopped and no further contact with them.

    Business Response

    Date: 03/05/2025

    Dear ******** ********,

    First, we would like to express our deepest condolences for your loss. We understand that this is an incredibly challenging time, and we truly regret the inconvenience you're experiencing with our service.
    We apologize for the confusion and any distress caused by the charge. After reviewing your account, we can confirm that the $39.99 charge was part of the auto-renewal process after the one-time trial ended.
    To ensure that no further charges are applied, we have immediately canceled your subscription and blocked any future payments. Additionally, we will process a full refund for the $39.99 charge. You should expect to receive it within a few business days.

    We understand how frustrating this has been for you, especially during such a difficult time, and we are truly sorry for the oversight. If you have any further questions or concerns, please feel free to reach out to us at ********************************** We're here to help.

    Best regards,
    Coursiv Customer Support Team

    Customer Answer

    Date: 03/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ********

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription before it's due date as required & today I got billed for a service I didn't want. Now they claim i didn't and won't refund me my money.I got a 4 week course for ***** as of today they billed me for the monthly subscription of *****

    Business Response

    Date: 03/05/2025

    Dear ** ********,

    Thank you for reaching out, and we apologize for the inconvenience this situation has caused.

    We would like to clarify that our service operates on an auto-renewal subscription model. While we show a clear cancellation option, we understand that it may not always be easy to manage the process, and we sincerely apologize for any confusion caused by this.
    In this case, it seems the charge for the $39.99 monthly subscription was part of the auto-renewal process that was initiated after the 4-week trial period ended.
    We sincerely apologize for the inconvenience. We value your satisfaction and have refunded the last payment. The subscription has also been canceled to prevent any further charges.
    Please feel free to contact us at ********************************* if you have any further concerns or questions.

    Best regards,
    Coursiv Customer Support Team


    Customer Answer

    Date: 03/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ** ********

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/10/24 I paid $19.99. I cancelled subscription within 30 days. But they charged an additional $19.99 on 1/19/25. Coursiv continued trying to withdraw $39.99 on 1/7, 1/8, 2/17, 2,18. Also tried to withdraw $29.99 on 1/19 & 2/21. I want the $19.99 charges on 1/19/25 refunded and for them to stop trying to withdraw money from my ***** account.

    Business Response

    Date: 03/05/2025

    Dear ****** *********,

    Thank you for reaching out, and we truly apologize for the inconvenience you've experienced.

    We deeply regret that the renewal process was not communicated clearly, and we're sorry for the inconvenience this has caused. We have reviewed your account, and we have refunded both charges. Additionally, we have canceled the subscription and will ensure no further attempts to withdraw money are made from your Apple account.

    We appreciate your feedback and will work on improving our communication regarding renewals and cancellations to ensure that such issues do not occur in the future.
    If you need any further assistance, please dont hesitate to reach out to us at **********************************************************.

    Best regards,
    Coursiv Customer Support Team


  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Coursiv offers a trial period which I enrolled in (even though I dont remember it being subscription). At the end of the trial I was charged ***** without notice. I reached out asking to cancel all future charges and to be refunded as I did not utilize the course/app. Coursiv replied with a no as I did not meet their requirements for a refund. They are scamming people and it needs to stop!They need to put in place an email reminder so people have the option to cancel something. Their customer service is awful and they just copy and paste from their website. AVOID AT ALL COSTS!

    Business Response

    Date: 03/05/2025

    Dear ******* *******,

    Thank you for reaching out and sharing your experience with us. We truly apologize for the frustration this has caused. We understand that clarity around charges and cancellations is extremely important, and we regret that this issue was not resolved to your satisfaction.
    To clarify, when you enrolled in the trial period, the subscription terms, including the auto-renewal policy, were outlined in the agreement you accepted at the time of sign-up. We sincerely regret any confusion this may have caused. Our team works hard to ensure that users have clear visibility of their subscription details, but we understand that there may have been some misunderstandings in your case.
    Regarding the refund, we genuinely care about our users' experiences and we want to assure you that we have refunded the last payment. Please allow some time for this transaction to reflect in your account.
    We sincerely appreciate your feedback as it helps us improve our processes. We will review the way we communicate with users regarding renewals and cancellation options to make sure there are no misunderstandings in the future.

    If you have any further questions or need assistance, please don't hesitate to reach out to us at **********************************************************.

    Best regards,
    Coursiv Customer Support Team


  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Coursiv on Sat Feb 15 for twelve weeks at *****. I was charged an additional ***** I did not authorize to the point for fear of more charges I cancelled my debit card I used through Apple Pay as well as the subscription. I cancelled my subscription after two hours of signing up because of the charges not approved. I reached out to Coursuv on Sat and sent a follow up email and another today when someone responded saying Im not going to get refunded. I have a copy of the policy stating full refund after 24 hour canxellatiom screen shots of the charges as well as the email refusing to refund me.

    Business Response

    Date: 03/05/2025

    Dear ****** *******, 

    We sincerely apologize for the frustration and confusion you've experienced regarding the charges and the refund process. We understand how important it is to have clarity and transparency with transactions, and we regret that this situation has caused you distress.
    Upon reviewing your case, wed like to clarify that the initial charge of $39.99 was for the 12-week subscription plan, which you signed up for. The additional $49.99 charge was for an optional add-on that was selected during the checkout process. We understand how this could be confusing, and we deeply regret that it was not made clearer at the time.
    That being said, we can confirm that both payments have been refunded. Please allow some time for the transaction to reflect in your account.
    We genuinely appreciate your patience throughout this matter and thank you for bringing this to our attention. If you have any further questions or need assistance, feel free to reach out to us at **********************************************************.

    Best regards,
    Coursiv Customer Support Team


  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Coursiv stole my money. I signed up for a basic services for $39 and they withdrew an additional $49.99 for an ** bundle. I requested a full refund for all services based on this scam. They refused to return the money. I then requested a full refund for the stolen money for an ** bundle I never signed up for. I never opened or used the ** bundle. They refused to return any funds. This is clearly a targeting company that runs non stop ads on social media. They are stealing money without any repercussions. They need stopped. Im certain they have stolen millions of dollars via social media.

    Business Response

    Date: 02/24/2025

    Dear ****** J. *******,

    Thank you for sharing your feedback, and we sincerely apologize for any confusion. We operate on a subscription basis, and the additional charge you experienced was for optional services, which were selected during the checkout process.

    We understand the frustration this may have caused, and after reviewing your situation, we have processed a full refund for both the initial and additional charges.
    We genuinely appreciate your understanding, and if you have any further questions or concerns, please dont hesitate to reach out to us at **********************************************************.

    Best regards,
    Coursiv Customer Support Team

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 8, **************************************** 1240 was charged $20 as a recurring charge, although I cancelled the service just before the trial period ended. I should not have been charged yet they still charged and it is recurring. I've tried to no avail to contact them, and cannot get assistance. I would like a refund on this charge, and any others, as I had cancelled the service prior to the trial period via my account app. Their app says that if you log in at all it will re-activate the account, however that is misleading because to cancel it you must log on first.

    Business Response

    Date: 03/05/2025

    Dear **** *******,

    Thank you for reaching out to us!

    We sincerely apologize for the inconvenience. Upon reviewing our records, we could not locate your accout based on the information you have provided. 

    In the screenshot you provided, the transaction was associated with another service (i.e the charge was not made by Coursiv). To assist you more effectively, would you be so kind to reach out to us directly at **********************************************************?

    Looking forward to hearing from you and providing the best resolution to this case.

    Kind regards,

    Coursiv Team


  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After they took my money, this is what I found out about their "course": they are teaching literally nothing. It talks ABOUT subjects but doesnt teach you anything about how to use tools.They have a satisfaction guarantee posted on your website but wont provide a refund when we discover what a piece of c*** it is.They refer me to their terms and conditions and say I dont qualify.They are completely fake. This entire thing was probably made by AI with the most basic, brainless prompt.This blatant false advertising is unacceptable and constitutes deceptive business practices. But after I let the first payment go, charging it to experience, they had the audacity to charge more money from my account. That I can no longer let go. Given these circumstances, a full refund is the only acceptable resolution. I demand a full refund of my first and last payment within the next 5 business days.

    Business Response

    Date: 02/24/2025

    Dear ***** *********,

    Thank you for your feedback, and we truly regret that your experience did not meet your expectations. We understand how important it is to feel confident in the value you're receiving.

    Please note that we operate on a subscription basis, which explains the subsequent charge of ***** USD. However, we want to ensure that youre fully satisfied with your experience, so we have reviewed your case and processed a full refund for both payments.

    We sincerely apologize for any confusion caused and appreciate your understanding. If you have any further concerns or need assistance, please don't hesitate to contact us at **********************************************************.

    Best regards,
    Coursiv Customer Support Team


    Customer Answer

    Date: 02/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have selected a trial for $6, and while I am still there, navigating on the websites, two other transactions were debited from my account for $29.65 each. I didn't even understand what was going on or how to request a refund from their system, and I have tried to reach out to my bank about this.Checking the account again, they have $40.39 on 2 Fen 2025 When I sent the email, they told me that they were not going to refund me as I had subscribed.I have tried to explain that they are not running the business in good faith how can a trial section now bring 3 additional deduction with 10 day.All I need is my refund, as I did not subscribe to this intentionally if they are saying I have subscribe. All I needed was the trial, and once I saw this, I never even used those training materials.

    Business Response

    Date: 02/26/2025

    Dear Vuledzani Maremba,

    Thank you for getting in touch with us. 

    At the checkout, you have selected 2 extra learning materials/reports, which explains additional fees. We would like to resolve this situation to your satisdaction and provide refund for all transactions. 

    However, we could not locate your account ************************ in our system. Could you please either reach out to us via email ********************************* with the details of the transaction/correct email, or could you please provide it as a responses to this email. 

    Looking forward to hearing from you!

    Kind regards,

    Coursiv Team

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