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Business Profile

Training Programs

Prosperi Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription the same day I got it and they keep charging me.

    Business Response

    Date: 03/17/2025

    Dear **** ***** Ii,

    Thank you for getting in touch with us. We are genuinely sorry for this situation.

    Prosperi is a subscription-based platfrom with automatic renewal of the term unless canceled prior to the renewal. We strive to make it clear in the Terns and Conditions during the registration, but we understand that there is always room for improvement.

    Satisfying our customers is essential for us. Therefore, we have a processed a full refund of all charges in question. You should see the refund credited to your card in up to 5 business days. 

    If there is anything else we can assist you with, please, do not hesitate to reach out to us at **********************************************************. 

    Kind regards,

    Prosperi Team

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged several times for transactions I was not aware of. I never signed up nor do understand what services this company offers. It appears from ****** that they are currently changing their business name. I am suspicious this is a scam and would like to be refunded immediately.

    Business Response

    Date: 03/05/2025

    Dear ******* *****,

    Thank you for getting in touch with us.

    Upon reviewing our records, we could not locate your account. Therefore, could you please kindly reach out to us directly at ********************************** Alternatively, you could also provide more details about the transaction (the last 4 digits of the card that was ************* address, ApplePay payment screenshot, whether or not you subscribe via Appstore or ****** Play) / alternative email address as a response to this message. 

    We are committed to resolving this issue to your favor. 

    Looking forward to hearing from you. 

    Kind regards,

    Prosperi Team


    Customer Answer

    Date: 03/12/2025

     
    Complaint: 22985882

    I am rejecting this response because:

    Prosperi has sent me several different emails asking for the same information. Each email is from a new representative of their team, making it impossible to carry on a conversation with one member of their team. 

    Prosperis position is that they have told me they are a subscription-based app, and upon registering, you were notified about the subscription terms. The moment you paid for the first period, you agreed to continue the subscription for subsequent periods, as no cancellation was made.

    Furthermore, they stated: we recommend reaching out to Apple Support for further assistance with refunds.

     

    I never signed up for their services or subscription so there is no way to move forward with Apple. 

    I kindly ask for a refund from Prosperi.

    Sincerely,

    ******* *****

    Business Response

    Date: 03/17/2025

    Dear ******* *****,

    Our apologies that the communication via email felt ineffective or repetitive. 

    In order to process your refund request, we will need more information about the transaction (****** email- if applicable/ the last 4 digits of the card that was billed/ whether or not you paid via Apple Pay). The screenshot you provided only shows the dates of the payments and the amounts. Unfortunately, this information is not enough to locate your account in our system.  

    Therefore, it would be great if you provided us with more information about the transaction. Please, do not hesitate to reach out to us via email at **********************************************************. 

    Kind regards,

    Prosperi team

     

  • Initial Complaint

    Date:02/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I NEVER subscribed, that I remember, to a prosperi academy thing. I am tired of my money going to this because I never wanted to place money in this. In July 2024 I had a withdrawal of 19,99$ and another one of 39,99$. Ever since, every month they are taking 39,99$ from my account, until January 2025. I thought I was being hacked so I reported the problem to my bank and change card. I just received my new card and now got 2 withdrawals of 39,99$ and another one of 19,99$ (399,89$ IN TOTAL). I would like that to STOP because I am tired of losing money. I dont know how it happened but I want my money back and CANCEL whatever subscription that has been made. Thank you.

    Business Response

    Date: 03/05/2025

    Dear ***** *********,

    Thank you for reaching out, and we sincerely apologize for the inconvenience and frustration you have experienced. We understand how distressing this situation must be, and we want to address it as quickly as possible.

    First, we would like to assure you that we take such matters seriously. After reviewing your account, it appears that there was an active subscription that was charged after your initial payment. We acknowledge that this issue has caused significant inconvenience for you, and we deeply regret the lack of clarity around the charges.
    To resolve this, we have immediately canceled your subscription to prevent any further charges. We have also processed a full refund for all the charges, including the ones that were taken from your account in July 2024 and any subsequent withdrawals, amounting to a total of $********** should receive the full refund within a few business days.


    We truly regret that you had to go through this, and we appreciate your patience in allowing us to rectify the issue. If you have any further questions or concerns, please dont hesitate to reach out to us directly at ********************************** We are here to help.

    Best regards,
    Prosperi Customer Support Team









  • Initial Complaint

    Date:01/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled with the company and they continue to withdraw ***** for the last Two Months and I would like to get back the refund for that and to Cancel my subscription with them.

    Business Response

    Date: 01/17/2025

    Dear ****** **********,

    We sincerely apologize for the inconvenience and frustration youve experienced.

    At Prosperi, we operate on a subscription-based model with an auto-renewal feature. This ensures uninterrupted access to our resources and services. However, we understand that this process can sometimes lead to confusion, and were committed to being as transparent as possible. Charges are outlined during the registration process and detailed in our Terms and Conditions. In this case, your subscription remained active, which is why you were billed for the past two months.

    After reviewing your account, we have canceled your subscription and refunded the last two payments of $39.99. You should see these funds reflected in your account shortly, depending on your banks processing times. We value your satisfaction and a fair resolution of this problem. 

    We deeply regret any inconvenience this may have caused and appreciate your feedback, as it helps us improve our systems and communication. Ensuring a seamless and transparent experience for our customers is a top priority, and we are working to prevent such issues in the future.


    If you have any further questions or require additional assistance, please dont hesitate to contact us at ********************************** We truly appreciate your understanding and the opportunity to resolve this matter.


    Best regards,
    The Prosperi Team




  • Initial Complaint

    Date:01/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/31/24 AFTER I had canceled the subscription for 3-month use of their app, I received a charge I did not recognize of $79.99 so I disputed it with my bank. The bank said they caught it and refused the charge then two days later there is a pending charge from the same company for $80.79. I have contact my bank to dispute the second charge as well.

    Business Response

    Date: 01/13/2025

    Dear **** **********,

    Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused.


    Upon reviewing your case, we can confirm that a full refund has been processed. The refund should appear in your account within a few business days, depending on your bank.


    We deeply regret that these charges occurred after you canceled your subscription. This was not our intention, and we are thoroughly investigating to ensure such incidents do not happen again in the future.


    We also apologize for any inconvenience caused during your interactions with your bank to dispute these charges. If you have any additional concerns or need further assistance, please dont hesitate to reach out at **********************************************************


    We appreciate your patience and understanding as we work to improve our processes and ensure a better experience for all our customers.

    Kind regards,

    ******************** Customer Support Team

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was completely misleading with the information Finelo provided! Scamming people to the fullest!! Once the app was downloaded there were so many extra charges to make this work as promised that I couldnt afford to invest. It took less than 30 minutes to realize I was duped so I contacted Finelo directly. They refused to refund my money and could have cared less about customer satisfaction and support. Please dont make the same mistake I did!

    Business Response

    Date: 12/03/2024

    Dear ****** *********,

    Thank you for your feedback, and we truly apologize for the frustration youve experienced. We strive to be transparent in our communication regarding our subscription model and any additional charges. Its never our intention to cause confusion or disappointment.

    We understand that the unexpected charges were a concern for you, and we have reviewed your case. As a result, weve processed a refund. We value customer satisfaction and will continue to work on improving the clarity of our apps pricing structure.

    If you have any further questions or need additional assistance, please dont hesitate to reach out to us directly at ****************************

    Best regards,
    The Finelo Customer Support Team

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont know they take the money from my account 09/06/2024 they take ***** 10/09/2024 they take ***** 11/06/2024 they take ***** Im rejecting to take the money from my account because I dont buy nothing to prosperi. If you I have account with may be mistake. Dont take the money anymore I need a refund

    Business Response

    Date: 12/03/2024

    Hello ****** *******,

    Thank you for reaching out, and we sincerely apologize for any confusion and inconvenience caused. We understand how frustrating it can be when unexpected charges appear on your account. After reviewing your account, we have processed refunds for all the charges you mentioned, and you should expect the funds to be credited to your account within a few working days.

    Once again, we apologize for the trouble this has caused. If you have any further questions or need additional assistance, please dont hesitate to contact us at ********************************** We are here to help and ensure that your experience with Prosperi is a positive one moving forward.

    Best regards,
    Prosperi Customer Support Team

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed, called and submit online Help tickets asking for a monthly subscription to be deactivated/discontinued. No one replies and I continue to be charged $39.99/month. I was charged in August 2024, in September 2024, October 2024 and now again in November 2024. Each month the charges are $39.99 + $1.20 ********************* Assessment Fee.

    Business Response

    Date: 11/14/2024

    Hello,

    Thank you for reaching out with your concerns regarding the cancellation of your subscription. According to our records, you contacted us to request the deactivation of your subscription, and our support team addressed and resolved this within 5 minutes of your contact.

    I can confirm that your subscription has been successfully canceled, and you will not be charged moving forward. Additionally, we have issued a refund for the latest charge.

    If there are any further issues or if you need additional assistance, please do not hesitate to contact us directly at ********************************** We are here to ensure that your concerns are thoroughly addressed.

    Thank you for your patience and cooperation.

    Best regards,

    Prosperi Customer Support Team






  • Initial Complaint

    Date:10/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint regarding Prosperi, a company that has refused to refund unauthorized charges made on my account. On August 19, 2024, I contacted Prosperi after noticing several suspicious charges on my ****** account. Upon investigating, I discovered that my teenage stepdaughter had created an account with ********************, mistakenly believing she could earn money as advertised on their TikTok videos. She never used the site or even logged in after creating the account.Despite these facts, Prosperi has refused to refund the funds associated with these charges. I have been in contact with the company via email but have been unable to resolve the issue. The account information is under my email address, *********************** Below is a summary of the charges in question:09/03/2024 Mobile Purchase Returns 08/29 #**** ****** *PROSPERI - $20.00 09/03/2024 Mobile Purchase Returns 08/29 #**** ****** *PROSPERI - $10.00 09/03/2024 Mobile Purchase Returns 08/29 #**** ****** *PROSPERI - $9.99 05/21/2024 05/16 09:48a #**** ****** *PROSPERI - $39.99 04/23/2024 04/18 09:48a #**** ****** *PROSPERI - $39.99 03/26/2024 03/21 09:49a #**** ****** *PROSPERI - $29.99 03/26/2024 03/21 09:48a #**** ****** *PROSPERI - $19.99 I am seeking your assistance in investigating this matter and ensuring that Prosperi provides a refund for these unauthorized transactions. Your help would be greatly appreciated in resolving this issue.Thank you for your time and attention.Sincerely,***** ***** ************************************************************** ********************** ************

    Business Response

    Date: 10/04/2024

    We hope this message finds you well. We want to extend our sincerest apologies for the difficulties you encountered during your recent experience with our service. We understand how frustrating it can be when expectations are not met, especially regarding your trial period and subsequent billing.


    We want to inform you that your refund has been successfully processed, and you should see the amount reflected in your account shortly. Your feedback is incredibly important to us, and it has been instrumental in helping us identify areas where we can improve our processes and customer support.


    We genuinely appreciate your patience and understanding throughout this situation. It is our goal to provide a seamless and positive experience for all our users, and we regret that we fell short in your case.


    If you have any further questions, concerns, or need assistance in the future, please do not hesitate to reach out. We are here to support you and ensure that your experience with us is a positive one.


    Thank you for giving us the opportunity to address your concerns.


    Best regards,
    Prosperi Customer Support Team

    Customer Answer

    Date: 10/07/2024

     
    Complaint: 22364701

    I am rejecting this response because:  Refunds were not made correctly please see below spreadsheet below I was charges $129.96 and only recieved a refund of $***** leaving a balance due of $89.97

    Refunds

    09-03-2024 Mobile Purchase Returns 08/29 #**** ****** *PROSPERI       35314369001   CYP24243
    *****
    Cleared 09-03-2024 Mobile Purchase Returns 08/29 #**** ****** *PROSPERI       35314369001   CYP24243
    *****
    Cleared 09-03-2024 Mobile Purchase Returns 08/29 #**** ****** *PROSPERI       35314369001   CYP24243
    9.99

     

    Charges
    Cleared 05-21-2024 Mobile Purchase Sign Based 05/16 09:48a #**** ****** *PROSPERI       35314369001   CYP24141 *****

    Cleared 04-23-2024 Mobile Purchase Sign Based 04/18 09:48a #**** ****** *PROSPERI       35314369001   CYP24113 *****

    Cleared 03-26-2024 Mobile Purchase Sign Based 03/21 09:49a #**** ****** *PROSPERI       35314369001   CYP24085 *****

    Cleared 03-26-2024 Mobile Purchase Sign Based 03/21 09:48a #**** ****** *PROSPERI       35314369001   CYP24085 *****

     

    Please credit the balance of $89.97 to this account


    Sincerely,

    ***** *****

    Business Response

    Date: 10/17/2024

    Hello *****,

    Thank you for reaching out. We understand your concerns regarding the charges on your account. Our subscription model is designed to automatically renew unless canceled by the user, which is communicated during the signup process.

    Regarding your request for a refund, we show that a refund was issued in August for the charges in question. If you need any further assistance or clarification, please let us know what additional information you require.

    Thank you for your understanding.

    Best regards,
    Prosperi Customer Support Team

  • Initial Complaint

    Date:09/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a scam! I tried tried tried to log in to their website! They purposely make it difficult! I kept changing pass word so many times and nothing worked! They only refunded half of my money and I want it all entire amount refunded!! They are not creditable!

    Business Response

    Date: 09/26/2024

    Hello,

    We're truly sorry to hear about the difficulties you've encountered with logging into our website and the frustration it has caused. We want to assure you that it's not our intention to make the process difficult. Often, login issues are due to settings that havent been configured correctly, and we are here to help resolve these.

    Regarding your refund, we have processed a cancellation of your subscription. Please be assured that we have issued the full refund for your subscription. If there are any discrepancies or further issues, dont hesitate to reach out directly at ********************************** We're here to ensure your satisfaction and resolve any concerns you might have promptly.

    Best regards,

    Prosperi Customer Support Team

    Customer Answer

    Date: 09/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

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