Complaints

This profile includes complaints for Advantage Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advantage Services

  2620 Regatta Dr Ste 102 Las Vegas, NV 89128-6892

  
• 

  Advantage Services

  PO Box 35076 Las Vegas, NV 89133-5076

  
• 

  Advantage Services

  Las Vegas, NV 89129-6764

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction. July 12, 2024 Carefree destinations Requested refund November 8, 2024 The sales representative stated that there are numerous 4 and 5 star resorts. So far the ones that are require additional fees and they are not what we had discussed on the phone I was specific about ****** and 2 bedroom suites. Nothing had come up. Even when I talked to customer service they said keep trying Anything on there is subpar. Some that I price matched stated were cheaper on the actual hotel website The sales representative basically lied about what is available and I feel defrauded I have spoken to two different people and have requested a refund numerous times to no avail The product promised does not match at all

  Customer Answer

  Date: 03/11/2025

  Hi there

   

  They asked me to retract my claim. I would like to retract with prejudice in the event they do not refund my money.  If they do, then I will proceed again otherwise can we cancel this one.

  Customer Answer

  Date: 03/12/2025

  I needed to retract the complaint.  is that what happened?  They did not want it to show that it was resolved.  So  I need to retract it.

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through El Cid, a vacation club, I purchased Carefree Travel flights, 6 $500 vouchers for 10 years. I paid the money $10,000 up front in February of 2022, and had to wait a year before using the vouchers. I also paid $49 to activate each voucher, so $294, two times. Last year I was able to use all 6 of my vouchers; however, this year after paying my $294 yearly activation fee, I was told that flights would no longer be offered and that I would now receive points towards hotels and resorts. I did not purchase hotels and resorts. I have a ********* points for hotels and resorts, so the last thing I need is more points, and after rereading my signed contract, there is nothing about supplementing flights for anything else. As a result of my displeasure, I reached out and for months and emails with the companys attorney. I was told that I would receive $7,000 and my activation fees, which would be a wash. I would be happy with that, Unfortunately, this was decided in August, and since that time, *** *********, the attorney, has ghosted me, so I am asking for your help.

  Business Response

  Date: 02/06/2025

  Unfortunately, Ms. ****** contract is not with Advantage Services, we are the provider of the website to various resorts, hotels, vacation clubs, and other travel related companies. Carefree Flights MX S.A. de C.V. of ********************************************************************************************************************************** is the company that engaged our services to provide a website and English speaking customer service agents to provide customer support ******************** to the clients of  ***** (the company in ******). They have terminated our contract with them and are no longer paying us to provide those services. 
  
  In the effort to provide the consumers options with ***** terminated the contract, we offered to provide them with access to a new travel club and would give them a credit towards the purchase of travel with that club. Our understanding is that Ms. **** rejected that settlement. We have been told that ***** has hired a law firm in ******* to provide some compensation to consumers as the assets of ***** are being liquidated. We have provided Ms. **** with the number to call to make a claim for payment from the remaining assets of *****. We have been told that once claim filing deadline has passed, funds will be disbursed to those making a claim on a pro rata basis. 

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024 I received a call from ********************** (where my timeshare has been listed for over 1 year) stating that they are offering something to their customers in lieu of the market being slow. They partnered with Advantage Services (ASI) to offer a maintenance protection program for $1600. *** would have the rights to book out your timeshare to one of their customers and would reimburse you for the maintenance fee yearly once it was booked. My documents were signed on May 30th. I own at ************************ through *** and my week is in November. I never heard back from the company and now I just paid my second annual maintenance fee. I am requesting my money be returned in full ****.

  Customer Answer

  Date: 01/02/2025

  I spoke with the company on 12/31. As long as I receive the reimbursement that was discussed and agreed upon I will be satisfied and will close the complaint. Payment was expected within 2-3 weeks.

   

  Thank you,

  *** Flohr 

  Business Response

  Date: 01/04/2025

  Please see attached response. 

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, assuming that payment is received in a timely manner.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2019 I purchased a vacation club and have been using it with no issue until last year when someone decided to change my contract on the way I was doing things. After several phone calls the issue was resolved then again this year about the same time of the year. I&#**;m having the same issue all over again, but so far, I haven&#**;t been able to get them to resolve the issue. I called three different times and the last time I spoke with **** on 10/01/24 @6:17pm he guaranteed it would be resolved that week. But as of today, it is still not fixed. For some strange reason they keep freezing my account when everything is paid for and current. I would like for them to restore my account #******************* back to the original setting and if that&#**;s not possible to refund me my full purchase price.

  Business Response

  Date: 11/14/2024

  Please understand Mrs. ******* *********** ************* membership was purchased from the marketing entity, *************************. *** is a separate entity from AS and AS has no employees working at any *** sale location. *** operated under an independent contractor agreement. Annual dues for AS membership were paid by *** to AS. In 2023, the business relationship between the two companies, *** and AS, concluded. Following the conclusion of the relationship, *********** ************* ceased payment of the annual dues, resulting in the account being suspended. We have spoken to Mrs. ****** and advised her to contact *** directly. To our knowledge, she has been in communication with *** to seek further guidance.

• Initial Complaint

  Date:09/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/11/2024 I was finally able to speak to a representative about my account after multiple messages and emails were sent. I even went so far as to contact them through their website. When I tried to login to my account, I received a popup that the conditions and terms have been updated and to call the number listed. The representative explained that the company would no longer honor flight credits. My wife and I purchased them with the understanding that yearly we would each get $500 towards a flight, so $1000 for the next 10 years. I explained to the representative that this is not what I signed up for and was very unhappy. I asked what was being done if we didn't sign the new contract. She couldn't answer that. I was told I would have to inquire at the email listed on the new contract. I wouldn't have made this purchase if I had known the contract had changed. We've only used the service twice. The new contract is offering points to exchange for hotels and resort says which is something we already have with 2 other companies. I don't feel it was fair to change the contract on existing customers. I want my money back on my initial investment.

  Business Response

  Date: 11/06/2024

  We have tried to communicate with the consumer regarding these changes,but the consumer hung up on our agent. Carefree Flights is a program provided by a company in ******, Carefree Flights MX s.a. de c.v. (*****), and we have been hired to process these requests in the ************* for clients in *****************. They have concluded the program and are willing to provide a refund to clients, but we need to get the consumer in touch with the proper person at CFFMX. ***** has been working with former clients. If we can communicate this to the consumer and get them connected to the proper person at CFFMX, they will handle it.
  
  In the meantime, since the complaint is not about the online and fulfillment services we are providing, but their contract with another company we ask that the BBB assign this to the proper company, as penalizing our company for their actions would be like blaming ***** for the actions of a company that sent the wrong product.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed Advantage services my Maintenance fees on 12/28/2023 to ***********************************. I also proceeded to ask her if there was anything else that needed to be done to ensure my fees would be reimbursed in September 2024. I never received a response. In July I followed up because September was fast approaching. Only to be told that I was within 90 days and there is nothing they could do. Low and behold ******* had moved departments and my file was never transferred to someone else. I was assigned someone who said if I didnt like it to call back and speak to someone else. I called back and spoke to ***************************** on 7/12/2024 and send in the required documentation that I was missing. I never heard back from him either. On 7/16I sent a follow up. I had to call from a blocked number for him to answer and then tell me his supervisor was a very busy person and would call me when he got around to it. On 7/25 I finally heard from his supervisor *********************** who promised he would do research and then get back to me. Today 8/8 which is exactly 2 weeks since we spoke I have yet to hear from him. I have sent 3 follow up emails and called and left messages. When I called today I was told he doesn't have a supervisor but that he would call. I would like to be reimbursed my maintenance fees and be assigned to someone who will respond.

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have an HSI membership for over 15 years. We have used them on several occasions successfully. In 2022 when $99 membership was due, one of the agents offered a special package of 3 nights stay anywhere in the *** for $699 including the membership. I never received any email or postal letter details. I was told just to call and they will take care of all the travel arrangements. We took the deal thinking it should be easy to book a short trip to ***** or ********I called on several occasions to book trips (specifically to *******) but was unable to find a nice hotel where I wanted it and when I wanted it. Gave up and got what I wanted on my own online(not with HSI). I believe I tried several other times but again came up with nothing. I did call HSI and asked for a refund or to put that money towards future memberships but they would not.We were told last week that this offer is good only till August 8, 2024 and to book a trip ASAP or it will expire. I asked for an extension till the end of the year and they would not honor that.We are not please with this service. I feel I was almost coerced (telling me that this is a very good deal that should not be passed up) into buying the package. When HSI called again this year for the membership dues, they once again told me about their new offerings (promotions) and I let them know I still have a voucher from 2022 that is when I found out it was expiring. HSI calls this package a Flex Stay but it appears not so.We feel they should try to be more flexible with their customers. I still would like a refund or put the money towards future travel (no expiration) or memberships. It was our money.

  Customer Answer

  Date: 08/14/2024

  Spoke with representative at Advantage/HSI and resolved the issue on August 14.  I will be able to use the voucher in the upcoming months. I will be dealing directly with this representative so this should be satisfactory.  I was pleased to hear they were accommodating.

• Initial Complaint

  Date:07/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 7-11-24 They sold a $699 vacation package with multiple vacations and a cruise certificate. However, the website and the phone number they provided to make reservations do not have any information of me buying the vacation package. Selling me 3 vacation packages as a part of the deal and the company monsterrg.com has no information of my purchase and hence they cannot help me with any booking.

  Business Response

  Date: 08/08/2024

  We are writing in response to the complaint filed by *********************** regarding their purchase of a vacation package on July 11, 2024. We appreciate the opportunity to address the concerns raised.
  

  The customer purchased a vacation package for $699, which included multiple vacations and a cruise certificate. This package was fulfilled by our third-party partner, Monster (monsterrg.com). 
  

  Upon investigating the issue, we verified the purchase and found discrepancies in the fulfillment process by the third party.To resolve this matter promptly and to the customers satisfaction, we have issued a full refund to ***********************.
  

  We sincerely apologize for the inconvenience and frustration this situation has caused. We are taking steps to improve our coordination with third-party partners to prevent similar issues in the future.Ensuring a positive customer experience is our top priority, and we regret that we did not meet those expectations in this instance.
  

  Thank you for your attention to this matter.We hope this resolution meets the customers satisfaction. Please feel free to contact us if there are any further questions or concerns.

• Initial Complaint

  Date:07/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 10, 2023 I purchased an Advantage Explore Paradise Plan for $2,495. Gold Membership with 20 advantage weeks. I was shown examples of their website that had many options with great savings. The salesman said he could not go to the website because the internet was not working. It should have been a red flag. Their website at ******************************************** is terrible with almost no availability. Type in any location and get nothing in most cases. This is a rip off buyer beware. I was told to contact the concierge and they could help me with my vacations. It's not what I signed up for. I am an Interval Member so I know what a good travel site should look like. Advantage is selling a service they are not providing.

  Business Response

  Date: 08/08/2024

  We are writing in response to the complaint filed by ********* regarding his purchase of the Advantage Explore Paradise Plan. We appreciate the opportunity to address the concerns raised.
  
  Mr. ****** purchased the Advantage Explore Paradise Plan from Paradise Village in December 2023. Its important to note that Paradise Village is an affiliate of the Advantage Program, and the purchase and payment were made directly to Paradise Village, not to us.
  
  The customer has expressed dissatisfaction with the availability on the specific Paradise Village website and the overall service available through Paradise. Upon reviewing our records, we identified that the customer had just one travel inquiry with one of our travel agents on July ******, where a favorable offer was presented. However, no further inquiries regarding travel plans have been made with our team.
  
  We strive to ensure all our members receive the highest level of service and support. Although the specific concerns pertain to Paradise Village, we are committed to assisting Mr. ****** in making the most of his membership. Our dedicated concierge team is ready to help explore the travel options available and ensure a satisfactory experience.
  
  We recommend that Mr. ****** also contacts Paradise Village directly to address the specific issues with their website and availability. We are available to provide any necessary support that we are able to provide and facilitate a positive resolution.
  
  Thank you for your attention to this matter. We value the opportunity to clarify the situation and work towards a resolution that satisfies the customer.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 21957329
  
  I am rejecting this response because: The problem is not the Paradise Village website as stated by the Advantage Program response.  I was clear in my initial response that it is the Advantage Program website that was misrepresented when I was sold the Advantage Program.  The salesman told us we could not log in to the site because of internet issues at the resort.  He showed us many pages of resorts and hotels touting the tremendous saving available.  Go to their site Home - Advantage Program and type in a destination and you are lucky to get any options at all. Buyers should always beware of products that do not allow for cancellation or refund, the Advantage Program is one of those!!!
  
  Sincerely,
  
  *** ******

  Business Response

  Date: 10/25/2024

  Please see attached BBB response.

• Initial Complaint

  Date:06/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1500 to receive one free flight per year for 10 years (as contract states). I used the flight ONE time last year. When I called to use my free flight this year, I was told they were no longer providing this service and there would be no refund.

  Business Response

  Date: 07/11/2024

  Dr. ********* complaint is regarding Carefree Flights, a program provided by a company in ****** named Carefree Flights MX s.a. de c.v. (*****) and we have been hired to process these requests in the ************* for clients in *****************. They have concluded the program and are willing to provide a refund to clients. Dr. ******* will need to get in touch with the proper person at CFFMX. ***** has been working with former clients.
  
  In the meantime since the complaint is not about the online and fulfillment services we are providing, but their contract with another company we ask that the BBB assign this to the proper company as penalizing our company for their actions would be like blaming ***** for the actions of the company that sent the wrong product. 

  Customer Answer

  Date: 07/31/2024

  I am fine with a refund but need the correct contact info for the business.  Please send that info and ill contact the business.

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 21871363
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 7/31/2024 9:54:42 AM
  

  I am fine with a refund but need the correct contact info for the business.  Please send that info and ill contact the business.

  
  
  Sincerely,
  
  Dr ***** *******