ComplaintsforVegas.com, LLC

• Initial Complaint

  04/14/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Purchased tickets to the LIOZ show at the Bally's hotel and casino , this show said he was comedian and hypnotist a& magician which was none of the above it was 3 rd grade comedy , tickets were 73.00 it was absolutely false advertisement! I reached out to Vegas.com and they are offering me a 50.00 dollar credit for a future showing , in total I paid $303.00 for a party of 4. I just all my money refunded.

  Business response

  05/05/2022

  Business Response /* (1000, 5, 2022/04/20) */ Dear Sylvia P**** You've reached VEGAS.com, the official Vegas travel site. Thank you for writing. We're sorry to hear that you were not happy with the LIOZ Show, unfortunately the show reservation is nonrefundable. The services were provided as requested, the box office was never made aware of any issues or dissatisfaction during the event and there is no record of a departure scan indicating that you left the venue before the end of the show. We offered you a promotional code as a goodwill gesture and this is still available for your use and will not expire. We see that you have submitted a charge back, so at this point you will need to wait to hear back from your bank. If you have any other questions, please feel free to call our Customer Support Department at 866-983-4279 (toll free within the U.S.) or 702-992-7990 (international). Thank you, VEGAS.com

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 4 tickets for Rupaul's Drag Race in Las Vegas through the site Vegas.com on 1/2/2022 using my Paypal account. I utilized the pay in four function and paid in full. I never received the tickets from Vegas.com but thought I could pick them up at the box office prior to the show on 3/25/2022. However, when I got to the venue, I was told that there was no record of my reservation and that the table I had bought tickets for was sold to other patrons. I ended up buying new tickets to be able to attend the show that evening, thinking that I would be able to get a refund from Vegas.com for the tickets I never received. The Vegas.com customer service has told me that the tickets are nonrefundable and that I should have contacted them to have them resent to me. HOWEVER, THEY NEVER MADE MY RESERVATION and, again, my tickets were sold to other patrons. I would like my money back. I'd understand if this was an issue of me having made a mistake and lost the tickets or just not contacted Vegas.com --- but the fact that the tickets were sold to someone else means that they were never even issued to me.

  Business response

  04/21/2022

  Business Response /* (1000, 5, 2022/03/31) */ Hello Thank you for contacting VEGAS.com. I reached out to our Technical Support Team and they show that the confirmation email was sent to the following email address ******************* but never opened. A full refund has been issued. Please allow 7 to 10 business days for the refund to post. Thank you VEGAS.com

• Initial Complaint

  03/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dear Vegas.com customer service, When we checked out ***** Las Vegas on December 24, 2021, we found that we were charged a $15 per day parking; however, when I booked the hotel through Vegas.com on Nov. 27, the Vegas.com clearly showed 'Free Parking' for ***** hotel. When I look at Vegas.com on December 27, it still shows 'Free Parking' for ***** Hotel. Please see attached a copy of the booking confirmation email from Vegas.com that showed total charge $153.06 payable to ***** hotel. Note, there is no mentioning of parking charge, as it is free. Also please find my hotel receipt from ***** showing the $15 daily parking charge. We noticed this discrepancy when we checked out ***** hotel on Dec.24. Since we checked out at an automatic machine, we could not dispute the incorrect charge. On December 27, I sent an email and called Vegas.com to requesting for refund of the parking charge of $45. The Vegas.com agent I spoke with acknowledged the discrepancy and told me she would get back to me in a couple of days, as they need to contact ***** hotel. I followed up with emails but until now there was no answer. Today I sent another email to Vegas.com to follow up and found that Vegas.com has blocked my email address. That left me with no other option but to pursue making my claim through BBB. Sincerely yours, Yihong X** and Lewis S**** Email: ******************** Cell: ************ Attachment: * Hotel Booking Confirmation email from Vegas.com (note the total charge payable to ***** hotel is $153.06.) * ***** hotel receipt (charge amount $198.06)

  Business response

  03/16/2022

  Business Response /* (1000, 5, 2022/03/02) */ Hello Thank you for contacting VEGAS.com. The hotel fee charged is a hotel fee. We can not determine when the policies for the hotel will change. We have issued a refund of the $45 fee back to your credit card. Please allow 7 to 10 business days for the refund to post. Thank you VEGAS.com

• Initial Complaint

  02/19/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Purchase tickets online for a show and when we arrived to the show we were turned away because we did not have a vaccination card but when we purchased the tickets it never stated online that we needed a vaccination card

  Business response

  03/16/2022

  Business Response /* (1000, 5, 2022/02/23) */ Dear Katie G****** Thank you for contacting Vegas.com, we have received your request for a refund for your RuPaul's Drag Race LIVE! Las Vegas tickets. Our website does show that The Event Organizer is requiring fans agree to the terms below prior to ticket purchases & event entry. Please note these confirmations will apply to all members of your party before they are allowed to enter the event and to any users of the tickets purchased by you. By purchasing tickets for this event, I confirm that at the time of the event I will be fully vaccinated against COVID-19 (14 days past final vaccination shot), OR will have received a negative COVID-19 test within 48-hours of the event. Children under 12 years of age will be required to take a COVID-19 diagnostic test within 48-hours before the event, and will provide proof of negative result prior to entering the venue. There will be staff checking vaccination and/or proof of negative tests at each venue and denying entry to those non-compliant with these requirements. Mask wearing will be required. Entry requirements are subject to change. This is shown in red prior to purchasing the tickets, also when you are selecting your tickets, and this is in your email confirmation. Unfortunately, we will not be able to refund your show tickets. We do apologize for any inconvenience this may cause you. If you're needing any further assistance, have any other questions or concerns please feel free to give us a call at 1-866-983-4279 (in U.S.) or 1-702-992-7990 (outside U.S. or local), 8am-6pm PST, Daily. Thank you, VEGAS.com Consumer Response /* (3000, 7, 2022/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The website did not show it clearly. If I would have seen it then I would not have booked the tickets. Clearly your website did not depict the vaccination card requirements enough. In the receipt email the text was so small anyone could have Missed it You did not do a thorough job of making those requirements CLEAR. I am demanding a refund of my money and I will continue until I get my money back. I have no problem blasting on social media how poorly this website treats their customers Business Response /* (4000, 9, 2022/02/28) */ Dear Katie G****** Thank you for contacting Vegas.com, we have received your request for a refund for your RuPaul's Drag Race LIVE! Las Vegas tickets. We have explained everywhere on our website where it shows the requirements for this show. When you called on February 20, 2022 one of our agents tried explaining this to you as well but the call was disconnected. We apologize for your inconvenience but we will not be able to refund your show tickets. If you're needing any further assistance, have any other questions or concerns please feel free to give us a call at 1-866-983-4279 (in U.S.) or 1-702-992-7990 (outside U.S. or local), 8am-6pm PST, Daily. Thank you, VEGAS.com Consumer Response /* (4200, 11, 2022/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) My money needs to be refunded. Your website did not show it. If it was on there as clearly as you say it was then I would never have booked the tickets. Business Response /* (4000, 13, 2022/03/02) */ Dear Katie G****** You've reached VEGAS.com, the official Vegas travel site. We tried reaching out to you to advise of your full refund but the call was disconnected. Your reservation has been cancelled in full and a refund has been issued back to the original form of payment. Please allow 7 - 10 business days for your refund to process, depending upon your financial institution. If you have any other questions, please feel free to call our Customer Support Department at 866-983-4279. Thank you, Vegas.com

• Initial Complaint

  01/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I booked tickets to a show (Wayne Newton) and need to cancel due to Covid. The phone number is obviously fake and no one ever answers. Also they will not communicate on line. I think they are a money grabber and a scam. I'm even willing to have them apply funds to a future show. No communication possible.

  Business response

  03/03/2022

  Business Response /* (1000, 5, 2022/01/21) */ Hello Thank you for contacting VEGAS.com. We have been extremely busy. We are in the same situation as most companies with having a shortage of staff. We are doing our best to get to all of our guest. We know that does not change your experience with us. At this time a full refund has been issued. Please allow 7 to 10 business days for the refund to post to the original form of payment. You will receive an updated email confirming the cancelation of the reservation. We have checked our customer service email and we have not found an email(s) from you regarding your request to cancel. Thank you VEGAS.com

• Initial Complaint

  12/13/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We booked our Las Vegas trip through Vegas.com. I have tried contacting them without success. When we arrived at Lambert International Airport, we had to purchase Seats again. I had already bought them on Vegas.com. Our luggage tags were there, as were the seats for the return flight. Plus, we got the absolute worst seats on the plane. We had bought seats in row 7. Then, at our arrival at LAS, our transportation never showed up. We waited 30 minutes in the rain. Also, we were exactly where they told us to go. Since we never got the transportation to the hotel, we didn't have the return voucher to go back to the airport. Another $60.00 lost. We had booked the Flamingo hotel in a supposedly renovated room. Our room was horrible. Mold, Rust even the ceiling had mold. When we went to shower, the handle came off. We did try to change rooms, but the National Rodeo was in town and were told nothing was available. The room shown on their website was NOT The room we had. I have called twice...no one answers and emailed...no response. I would like my seats refunded, my room and transportation refunded. The only good thing was the flight!

  Business response

  01/06/2022

  Business Response /* (1000, 5, 2021/12/28) */ We spoke with the guest on 12/22. Her hotel stay has been refunded by Vegas.com along with the ground transfers as a good faith gesture. The guest also informed us that the hotel reached out to her directly and refunded her resort fees and the airline refunded her dupe seat fees. The refunds have been processed as requested and the guest has accepted resolution Consumer Response /* (2000, 8, 2021/12/31) */ Vegas.com responded quickly and with their help, I got all the refunds I requested.

• Initial Complaint

  10/28/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to Las Vegas to celebrate my birthday of 10/7/21. I attempted to purchase tickets for two to a show called the Rat Pack thru Vegas.com for a show on 10/8/21 at 7:30pm at the Tuscany Suites. I went on their web site and and the total of the tickets was $329 and some change for dinner and the show. When I sent the order thru it came back an error had occurred stated something went wrong and never received a confirmation like most purchases do when the transaction is completed on line. I did not realize that the purchased went thru so my fiance' went on line and purchased the tickets also. I never called for the tickets because I was not aware the purchase went thru until I went into my email on 10/10/21 and there was an email thanking me for my purchase. I sent an email to Vegas.com informing them of this error and requested reimbursement. I was told they had to contact the box office at Tuscany Suites and if they okayed the refund they would give me my money back. I went back and forth between Tuscany Suites and Vegas.com one saying it was the other. I also called Tuscany Suites and spoke with a Mr. G****** who just spoke over me did not want to listen to the issue and just told me that it was not their mistake it was Vegas.com and they should give me the money. Tuscany Suites confirmed on their reservation that there were two reservations made one in my name and the other in my finace's name George L. W*******. No one would pay $600.00 for the same show on the same day at the same time unless there was a error but no one is trying to help me or refund my money. The reservation # for this show as ************. These companies are not trying to resolve this they are just trying to take my money. They don't make refunds but how can you cancel a purchase that you did not know went thru and they have nothing where I even tried to pick up the tickets for the day of the show because I did not know.

  Business response

  11/17/2021

  Business Response /* (1000, 5, 2021/11/01) */ Dear Archienette W**** You've reached VEGAS.com, the official Vegas travel site. Thank you for writing. We apologize for the inconvenience. Your reservation has now been cancelled in full and a refund has been issued back to the original form of payment. Please allow 7 - 10 business days for your refund to process, depending upon your financial institution. If you have any other questions, please feel free to reply to this e-mail or call our Customer Support Department at 866-983-4279. Thank you, Vegas.com

• Initial Complaint

  10/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My family and I booked a hotel and flight reservation for oct23 which is only days away but due to an unfortunate accident one of the passengers won't be about to attend . So instead of going through all the trouble of a refund we just wanted to switch the names on one of the tickets so that someone could take a members place. After being given the runaround for 2 days of them keep telling me it is the airline fault and the airline blaming them. they told me I could then would keep changing up and say I couldn't when all I wanted was to change the names on one of the tickets.. they were unprofessional and rude.. no help and didn't even care about the situation at this point if I can't get the name changed to solve the problem. I would just like a refund the ticket. This has been going on 2 days and I don't have extra money to buy another flight. The airline started it was legally Vegas.com and that they have authority to change with that I why

  Business response

  11/17/2021

  Business Response /* (1000, 5, 2021/10/26) */ We spoke with Denise and reiterated that we cannot make exceptions or override airline policy unfortunately. Name changes are not permitted on airline tickets. If the airline is going to make exceptions to their policies, the changes must be made by the carrier. We do not have the permission to override airline policy. We are a 3rd party agency as must abide by the rules and restrictions set forth by our partners, same as our users. Agreed upon terms and conditions state that name changes are not permitted. It is unfortunate that the guest is no longer able to travel, however the ticket remains nonrefundable and non transferable as present prior to purchase in terms and conditions. Unfortunately medical or unforeseen circumstances do not circumvent the package terms and conditions or airline policy. The guests were given the information to request an exception refund from the airline and informed. Consumer Response /* (3000, 7, 2021/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I spoke with numerous travelers that claim they had the same issues with Vegas.com and they were issued full refunds so that they could rebook everything...these ppl did not compensate nor try to help us in any way..they basically just told us that we lost over $400 and was not gonna get it back. Currently in the process of speaking with my Attorney because $400 is not a little bit of money to just lose and let it go Business Response /* (4000, 9, 2021/11/02) */ As per agreed upon terms, name changes are not permitted and are non transferable. An exception to policy is in the hands of the provider, the airline. No further refunds are due. We explained to the user who is not the card holder here, how to apply for and exception medical refund from the airline. We are not holding the funds for this airline ticket. The guest are not exempt from the rules and restrictions that they agreed to when they booked this package online. Trip insurance should have been purchased for unforseen circumstances as is offered on the website. No refund is due. Consumer Response /* (4200, 11, 2021/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the resolution because these ppl have basically taken the money for one of the passengers that did not go on this trip. Anything can happen and I shouldn't have to present a death certificate or obituary just to get my money back. This is not a job that we have to prove to our employers why were absent. It's not right that they can just say no we're not giving you your money back because evidently it had to be serious if she couldn't attend the trip but It's ok I have spoken to my attorney on this matter and something will happen. Business Response /* (4000, 13, 2021/11/04) */ Per previous documentation, no refund is due

• Initial Complaint

  10/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased 2 tickets on May 12,2021 from Vegas.com for "Queens of Rock" at the Mosaic Theater, Las Vegas for the show on 10/21/21 for a total of $153.89. I've tried calling & emailing this company for days & hours of waiting on the phone with no response. One of my 39 minute calls was hung up by them. I need to change my ticket date or cancel the transaction for a credit if a refund is not offered & there is NO WAY to contact them. I appreciate all your help.

  Business response

  10/14/2021

  Business Response /* (1000, 5, 2021/10/06) */ Dear Louise Connors You've reached VEGAS.com, the official Vegas travel site. Thank you for writing. We are truly sorry for the long hold time. Your reservation has been cancelled in full and a refund has been issued back to the original form of payment. Please allow 7 - 10 business days for your refund to process, depending upon your financial institution. If you have any other questions, please feel free to reply to this e-mail or call our Customer Support Department at 866-983-4279. Thank you, Vegas.com Consumer Response /* (2000, 7, 2021/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  09/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On September 11th I bought tickets for the ************* at 10:11PM, when the show started at 10:30. I got a confirmation on the way there in a **** that had just now told me I would have to pick up my tickets an hour before the show at another location and an hour after purchasing them. Which I did not know before or during buying the tickets or I wouldn't have paid $324.15 when i couldn't even see the show. The confirmation number was ************. When i emailed i got no response and i called and waited on the phone just to be hung up on when i was trying to explain the situation. I bought tickets that shouldn't have been still on sale if i was unable to even pick them up.

  Business response

  10/05/2021

  Business Response /* (1000, 5, 2021/09/22) */ Dear Breanna B*** You've reached VEGAS.com, the official Vegas travel site. Thank you for writing. We apologize for the confusion regarding the pick up time for your show. Your reservation has been cancelled in full and a refund has been issued back to the original form of payment. Please allow 7 - 10 business days for your refund to process, depending upon your financial institution. If you have any other questions, please feel free to reply to this e-mail or call our Customer Support Department at 866-983-4279. Thank you, Vegas.com Consumer Response /* (2000, 7, 2021/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you so much, I got the refund in full. When I was contacted the lady I was speaking with was very understanding and quickly helped me get a refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩