Travel Club
My Dream Shares, Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The phone number listed has been re-issued to a new company. I have no way to contact them. The website indicates they are closed 7 days a week.Business response
05/06/2024
Good morning
I just hung up the phone with ******************* ****** And we went through the correct reservation process
***************** was calling the admin office who in the past had assisted her in making her reservations Rci wants this done through their own office They are the fulfillment center
We Confirmed that she needs to call ***, which is now owned by Wyndham resorts and hotels and booked directly through them, which is where her membership Is held .
She confirmed that she will be contacting the BBB to remove this negative and incorrect statement, and I will follow up with her next week to ensure that She is satisfied
Sincerely, ***************************
Customer response
05/06/2024
I've spoke to an Agent from My Dreamshares, and it was confirmed that I have an active membeership, and assured that I should be able to make ***** plans through RCI.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.