We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Eagle Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 97 Jeep Wrangler from this dealership back in October. They "promised" to have it in great condition in the time period of 3 weeks, including paint job. We did not get the vehicle until a little over a month in unacceptable conditions therefore we returned it back to dealership where they guaranteed that in another two weeks the vehicle would be completed. Moving forward, after two months the car is still in the dealerships possession. When the vehicle was first released to us before returning it, the driver door was completely shut to the point where the only way to get in was through the passenger side to climb over to the driver seat. The check engine light was on and when complained about we were told by ****** at the shop that all we had to do was run the car for about an hour for it to go away and for it to pass the smog. The vehicle was not cleaned at all. It was covered in dirt and dust both interior and exterior. While we went to run the vehicle to see if the check engine light would go away, it was discovered that the vehicle made a strange sound and it did not go above 50 mph. Comes to find out the transmission was in horrible shape. I contacted the financing company to explain the situation and they suggested I'd get a diagnostic report for them to open a claim because I was not going to make a payment for a car in such conditions and that til now I do not have. The finance company suggested that I did not make a payment b/c upon making that 1st payment meant I accepted the vehicle as it was. Finally after over 2 months in total of being patient and without a car we went to the dealership to resolve the issue or get a complete refund b/c to the date the vehicle was just sitting in their lot. Upon arrival ****** the and owner (****) greeted my partner and I in a very hostile and rude way. The owner was in a yelling tone the entire time & ended kicking us out while insulting my partner and myself in a very inappropriate and even sexual manner

Eagle Auto Sales is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.