Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 8, 2025 I purchased a vehicle from them and informed them that I would not buy unless I could switch out the power step and bed cover from my old truck to the new one. They said sure that it wouldn't be a problem since they were the same truck and to bring it in on Monday to get it done. When I got there on Monday they said that It would not fit after telling me that it would. I made the request because I have degenerated bone and arthritis in both hips in which I have problems quite often with lifting my legs up. They were also informed this as to why I wanted to do the exchange and was told sure they could do it. There was also a chip on the front right bumper that they were then to fix then also. They told me to come back on Wednesday for that and on Wednesday they told me to come back on Friday. I am getting a complete run around. I do have in writing from them the things that they owe me to complete the deal.

  Business Response

  Date: 02/28/2025

  Hello ******, My name is ***** and I am the *** here at Sahara. I wanted to apologize for the concern and hassle you seem to be going through with this issue. I had **** my sales manager give you a call and he left a voicemail. If you can come by the dealership and meet with me in person I would love to get this figured out and this matter handled so we can make sure you are happy with your purchase and we fix this issue of what was promised to you. 

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandson picked out a car for himself. I went to the dealership with him to co-sign on a car with him. After just being there an hour my grandson drove off the lot with a 2019 car with a $750 down payment. Something Ive never heard of. Come to find out two weeks later I received the credit denial letters in the mail saying that I wasnt approved to even get the car for him. They also never ran his credit to put him on the car either. They never verified employment or checked how much he made. They didnt do their normal due diligence car dealerships do to sell a car. I am 75 years old and I am on social security. With nothing verified and no car insurance or anything else, I was taken advantage of. The car has now been repossessed and I am responsible for paying the whole thing off. The car sales women seemed to have just wanted a sale. I need help to get this off of my name. The company has already sold the car. And now charging me all of the fees of breaking a contract that wasnt even fully explained to begin with. I have already tried to tell the finance company since they have been calling my phone to make me pay.

  Business Response

  Date: 02/20/2025

  Hello ****** I received your complaint and I was curious if you were available to come by the store so we can review everything together? I am here everyday Monday-Friday if you could send me an email and let me know when we could meet. 

   

  *******************************

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: December 14, 2024 Amount Paid: $20,472.39 I purchased a 2018 ***** Civic from Sahara Chrysler Dodge Ram on December 14, 2024, and the experience has been frustrating and dishonest.1.Defective Key Issue:After purchase, I discovered the provided key was defectiveheld together by black tape with non-functioning buttons. The dealership was aware, as the key was already in the ignition during the test drive and when I drove away. Despite multiple visits and promises to resolve the issue, they failed to fix it. They provided two replacement keys, but they werent programmed properly. On January 6, 2025, they finally took the car to diagnose the issue but gave no clear timeline. Ive been left without reliable transportation, and the problem remains unresolved.2.Undisclosed Add-On Charges:I was charged $2,300 for oil changes and tire services that were presented as included. These charges were never disclosed during the sale, and I only became aware of them after finally receiving the full sales contract on January 4, 2025three weeks after purchase. After escalating the issue, the dealership agreed to process a refund, which is still pending.3.Poor Vehicle Condition:The vehicle was not detailed as promised. It was filthy insidesticky surfaces, dust, dirt, and grime everywhere. I had to personally clean it with disinfectant wipes.4.Delayed Sales Contract:Despite repeated requests, the dealership failed to provide the full sales contract until January 4, 2025, forcing me to escalate to management. This delay prevented me from understanding the charges and terms until weeks after purchase.5.Lack of Communication and Accountability:The dealership repeatedly failed to provide updates or follow through on commitments.

  Business Response

  Date: 01/15/2025

  I called and spoke with ******* over the phone today when I received this complaint. We went over the situation and when she originally purchased the vehicle it did have an operable key but the power locks on the remote was not working so we did promise to get her a fully functioning key to make it right. This was put on the due bill and set up for the customer. ******* brought the vehicle in and we cut 2 new keys for the vehicle but for a deeper reason the keys still were not operating the power door locks on the vehicle. The vehicle got sent to a ***** dealership last week so it could be diagnosed by a ***** tech at their service department because it seems it is a computer or electrical issue with the keys not talking to the car. We are at the mercy of ************************* and they are still diagnosing the problem. ******* has already cancelled the 2 products that she no longer wants and does not see the value of. In conclusion of our conversation we are going to make the situation right by customer. She is meeting with me today at 6pm so we can provide her with a loaner vehicle until ***** is complete with diagnosing her key situation and we will be staying on top of communicating with ******* and ***** until the situation is resolved and made right. ******* now has my cell phone number in case there is any other hiccups with completing the transaction and closing this case out to where she can reach out to me directly. Thank you. 

• Initial Complaint

  Date:11/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Chrysler to take care of some issues. We had to leave the car over the weekend and had arranged with Chrysler to pick up on Saturday night at 8:00 pm. ****************** is closed then but the facility is open until 9:00. The ***resentative told us its no problem and that our key will be with a different *** when we come. Well, we get there and there is no one in sight, doors are locked and we are left without a car. We had no choice but to rent a car, because of their lack to fulfill what they promised. When we came back the following week to finally get our car, they refused to cover the rental. We took our car - service was not done yet but parts had been ordered. Communication with this business is close to none. Text is the only way I can reach them (or going down there in person). No one answers the phone and the original *** *** been texting barely responds. Im waiting for him to let us know if theyve changed their mind and will cover the rental, and if the parts arrived, when we should bring it in etc.

  Business Response

  Date: 12/16/2024

  Must of been a break in communication somewhere along the lines when originally picking up the vehicle. Because of the issue and the customer having to come out of pocket on the rental car for the weekend, we did have a check cut and reimbursed the customer of the $236. Customer picked up the check last week and this case should be closed. Thank you. 

• Initial Complaint

  Date:09/03/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 18th 2023 at the address: ******************************************************************* dodge dealership I was looking for a new vehicle and quality helped test driving a few cars I told my dealer I would be able to put $15,000 down he was excited to hear that and told me that would be a great idea having the loan department look for lenders to finance me I was told I would be able to make a deal for the vehicle after giving him my cash down I got push to sign the agreement I never received paper files instead I was given a USB drive with a PDF file I didn't look at it and didn't think much a year go's by and I refinanced the vehicle and started Asking why I was paying so much for the vehicle told the leader about my cash down payment of $15,000 only to be told they didn't see the cash down on the loan agreement upon trying to make things right by talking with someone at the dealership they only wanted to get me into a new loan they took my money and they made me believe I was getting a great deal with out putting it in to the agreement from the leader theft of thousands of dollars taken from one consumer I can imagine it's happen to others out of the hopes that it's not just me I can't stand around knowing I have been victim to thousands of dollars taken from me theft can't go unpunished and dealers involved in theft of consumers who are unsure about finances can not keep falling victim to theft of cash down payment scams

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been at the dealership for 3 months and its still not fixed ! Charged me ***** to fix one thing and that wasn't the problem! Now they dont answer half of the time and still haven't checked to see what is really the problem. I called the manger left many messages and still no call back its been 3 months and i still dont know whats wrong with my car.

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in a Ram Truck. I chose one on line with the advertised price. I then was contacted by a Salesmen in which he quoted me on two new trucks. The stock number matched what was on the web page and the quote. I told the salesman I was going there to test drive the truck a chose. Only problem was the truck that they were trying to sell me was a completely different and in no way was it the one they advertised or quoted me. That is the worst false advertising I ever experienced. So don't waste you time with Sahara Dodge, go to a more repeatable dealer.

  Business Response

  Date: 08/19/2024

  We appreciate your interest in one of our vehicles. Regrettably, the vehicle you inquired about was tagged with an incorrect stock number by our third-party photographer. Fortunately, we do possess photographs of the *** of the vehicle you were interested in, as well as the associated ad price. Mr. ******** also possesses these. It is evident that the ad you selected had the wrong *** number for the requested pricing. We have conducted an audit of our website for similar issues and have rectified this specific error.
  
  Unfortunately, Mr. ******** has left several negative reviews on ****** and Yelp due to this mistake made by our third-party service provider. While we have extended our apologies to Mr. ********* he still appears to be dissatisfied.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22120034
  
  I am rejecting this response because: I showed the salesman the truck that was listed in a screen shot. He never once mentioned that the truck was the wrong one in the picture. I cant believe that Sahara  Dodge does not  check their "3rd party for accuracy," Even with that being said why didn't the salesman mention that it was a different truck before he quoted it?  The Vin number were only off by a few digits and i only glanced at them. Again why did  Sahara Dodge not catch their mistake. I had a buyer for my trade that i had to cancel and the person was not happy. I believe it was bait and switch and Sahara Dodge was fully aware of the "mistake"
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:07/23/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership refused to answer or return phone calls or emails. Dealership has sold and not paid off a truck that I traded in. I am still making payments on a truck I no longer own .The truck I traded in needed 3 transmissions under warranty but the dealership never reported it to carfax and certified it thus giving it a clean carfax. Sales team refuses to return phone calls to repair a new truck and provided parts that were guaranteed at delivery. DO NOT USE THIS DEALERSHIP BEWARE.

  Business Response

  Date: 08/15/2024

  Tried reaching out to client, --I do not see that you reached out to our staff or the sales person since the date of purchase. 

   

  Very sorry that the lien didn't show satisfied on his end. Loan has been satisfied, and there should not be any action needed. 

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22030029
  
  I am rejecting this response because:
  I reached out and spoke to many managers. I spoke to managers in the service ***** finance department, and sales managers. I just received a text from the general manager which I responded to. They are lying saying they reached out to me with no response when I did respond every time. I had to make 5 different trips to the dealership over seven weeks. My complaint was a lot more than just a lien payoff, there were several factors that took way too long to resolve and at an expense of my time and money.
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sahara Dodge is refusing to cover my vehicle under factory warranty. This vehicle was sold to me in October at a cost of $104,000 and with less than 900 miles on it, it has a faulty air conditioner. Sahara Dodge refuses to repair it because it has an aftermarket anti theft system installed on it. The Challenger Hellcat is the most stolen car in *******, in fact my last Hellcat was stolen. The ************************* ******************************** Improvement Act is a Federal law, US Code, Title 15 2301, Public Law ******. This protects consumers from dealerships and car manufactuers from refusing to repair vehilces under warranty because of the installation of aftermarket parts. The aftermarket security system does not connect to the air conditioning unit. Dodge is using this as an excuse not to warranty the vehicle.

  Business Response

  Date: 06/10/2024

   

  Dear **************, and the BBB
  
  Thank you for your inquiry regarding the service issues on ****************** 2023 Hellcat Challenger. We have thoroughly reviewed the issues surrounding the warranty repair for this vehicle, particularly concerning the air conditioning system failure.
  
  Upon a detailed examination, it appears that the warranty repair process has been complicated by the presence of aftermarket modifications. Notably, the vehicle has been fitted with an aftermarket alarm system that is connected directly to the car's Body Control Module (BCM). This installation involves numerous spliced and severed wires, which is contrary to the manufacturers specifications.
  
  Our technicians have diligently assessed the air conditioning system, verifying the functionality and condition of the compressor, condenser, Freon levels, and associated wiring. All these components were found to be operating satisfactorily and within specification. Consequently, the logical deduction points to an electrical fault originating from the **** likely brought about by the aforementioned aftermarket alterations.
  
  Regrettably, due to these modifications, the progress of the warranty repair has been impeded. I hope this provides clarity on the current status and the root cause of the issue. Please feel free to reach out should you require further details or assistance.
  
  Kind regards,
  
  *****************************

  General Manager

  Sahara Chrysler Dodge Ram

  ************

  Customer Answer

  Date: 06/11/2024

  Complaint: 21779736
  
  I am rejecting this response because:
  
  I took the vehicle in question to a 3rd party, ***************************** and they determined it was that the engine fan was cutting off whenever the ** is engaged in hot weather which in returned caused the ** to stop working.  I dispute that Sahara Dodge did extensive research on the issue since an independent service center had more information regarding the issue than Sahara Dodge reported.  At no time did Sahara Dodge explain in detail what the issue was, merely that they could not work on it because of the aftermarket antitheft system. This leads me to believe that they did no extensive testing because they would have discovered the root cause of the issue was the engine fan cutting off when the ** is turned on.
  
  I also had the local distributor and installer of the Ravelco device reach out to the Service Manager and Technicians at Sahara Dodge to explain that the Ravelco antitheft system is not wired into any components that effect the ** and/or fan cooling system, but Sahara Dodge was unwilling to continue to troubleshoot even with his assistance. The Dodge Hellcat is the most stolen vehicle in ******* and the Ravelco distributor/installer has installed this same system on several Hellcats. He has explained to me that he's never had any complaints that the ** system stopped working properly after the installation of the Ravelco System. If wiring this antitheft device on Challengers caused **/Fan issues, this would be a common complaint after Ravelco installations, which it is not.
  
  I would like to resolve this issue with ********************************* quickly and I will take the first step to putting this BBB complaint behind us if he will agree to the following:  I will have the Ravelco installer disconnect the wiring originating from the *** to the Ravelco device, since that is what Sahara Dodge is suggesting is causing the issue. Assuming the removal of these spliced wires does not solve the cooling fan/** issues, ********************** will have the ****************** at Sahara Dodge continue the warranty repair of the cooling fan/** unit on my vehicle. Once the repairs are made under factory warranty I will consider the BBB complaint resolved.
  
  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/14/2024

  Dear ************** and The BBB Team,
  
  I would like to clarify some confusion regarding the warranty provider for the vehicle in question. The warranty is provided by Stellantis, not our facility. Sahara Chrysler Dodge Ram is an authorized repair center, and we perform repairs that are covered under warranties provided by Stellantis.
  
  Currently, we are unable to perform the replacement of the ** fan at no cost. Should Stellantis authorize and agree to cover the expenses for this repair, we are more than willing to carry out the necessary work.
  
  Please let us know how you would like to proceed.
  

  *****************************

  Customer Answer

  Date: 06/17/2024

  
  Complaint: 21779736
  
  I am rejecting this response because:
  I contacted Stellantis customer service and they stated that they "must side with the dealer and repair facility", which in this case "the dealer states the aftermarket security system is causing the issue". Stellantis is only following what the Sahara Dodge team reported, which means of course they would not pay for the repair because Sahara Dodge will not further troubleshoot because of the aftermarket security system.
  
  I agreed in the last message to ********************** that I would have the aftermarket disconnected so the Sahara Dodge service team can continue troubleshooting the issue WITHOUT the aftermarket security system connected. Im sure they will come to the same conclusion that there is something wrong with the fan/AC system which of course will be covered by Stellantis. Troubleshooting issues is part of the factory warranty. This vehicle is only 8 months old and has approximately 850 miles on it.
  
  The next stage is for me to bring the vehicle in for factory warranty service,with no aftermarket system and have Sahara Dodge troubleshoot and repair the defective parts.
  
  
  Sincerely,
  
  *******************
  

  Customer Answer

  Date: 07/01/2024

  Per the dealership,s request, I had the Ravelco security system disconnected on the 2023 Dodge Challenger on Thursday, June 27th. On Sunday, June 30th I drove the Challenger approximately 40 miles in **********. On the freeway driving 65mph the ** blew very cold air. However when I would reach a stop light and the vehicle was no longer in motion, it blew hot air. Which was the original reason I brought the Challenger to the Sahara Dodge service center for warranty repair. This proves that the security system is not interfering with the ** and cannot be causing the problem. I plan on bringing the vehicle back to Sahara Dodge the week of July 8th for warranty repair. 
  

  Customer Answer

  Date: 07/11/2024

  Hello, on Monday, July 8th I dropped the vehicle off at Sahara Dodge to Service Advisor ************************* at 7:00am. At 10:22am July 8th ***** sent me a text with the following information:
  
  "I am ordering a *** for it and we will retest. Seems like the *** is not communicating with the fan to turn on."
  
  I then asked if I needed to leave the vehicle there, and ***** replied "yes" because it will need to stay there to be covered under warranty.  I let ***** know to do whatever is needed to repair it.
  
  As of Thursday, July 11th I haven't heard back from from ***** or any one at Sahara Dodge on the status of the *** part or an ETA.  I sent a text message to ***** on July 11th, 7:41am asking for an ETA on the part and repair.  Waiting to hear back from him.

  Customer Answer

  Date: 07/30/2024

  The vehicle has been at Sahara Dodge since Monday, July 8th. The first part (PCM) took 2 weeks to arrive and was wrong.  The second part arrived On Tuesday July 23rd (PCM) and was installed but did not fix the issue. They then ordered a fan which arrived Tuesday, July 30th and that did not fix the issue. At this point and time, there is no resolution to the issue.

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle in for repair on 8/3/23. I received a call from the dealership on 8/4/23 explaining that my spark plug broke off and fell into the engine, requiring me needing a new engine. I have an extended warranty and was told by the dealership that they would submit the claim on my behalf.I was told that I would receive a status check on 8/7/23. After not receiving a phone call on the 7th, I called on 8/10 and 8/11 with no response. It wasn't until 8/15 when I physically went to their dealership before I got information on my vehicle. I was told that the warranty company would not cover my engine and I would have to pay for it in full. I requested to speak with a manager and was assured by the service manager *********************** that he would get my engine covered under the warranty. I found out then that the original warranty claim was not submitted. During this entire time, I had to rent a vehicle which is not covered. My car was finally approved for repair by the warranty company on Sept 6. I was told that I will be be receiving a new engine, but it is on back order with an anticipated completion date of 3-4 weeks. I spoke with the dealership today 9/21/23 and was told there is no timeline on when the engine will come in.Throughout this process I have accrued approximately $1200 In rental car fees, of which only $350 will be covered by the warranty. That number will continue to increase as I don't have a timeline on when I will receive my vehicle. I have a $250 deductible for the repair. I have paid $1740 in car payments and $860 in car insurance for a vehicle I have not used or had possession of. I am currently $4050 out of pocket and counting for a repair that is covered under the extended warranty I paid $1800 for. My deductible is $250 and that should be the only responsibility I have on this repair. I am looking at a potential loss of $6000 due to the dealership and warranty companies negligence. I should be reimbursed for this.