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Business Profile

Video Game Dealers

G2A LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Xbox PC game 3 month pass for 20 dollars and upon delivery I found code was no good so I contacted the seller to inform them but got no reply after week went by I opened a claim with the website sent proof of the faulty code via screenshot and had to wait another week went by then was told I needed a police report for the fraud I now sent in the police report took 1 day to get and now Im guessing I'll have to wait another week so far Ive been waiting 3 weeks and still haven't gotten my refund this is ridiculous amount of time when it should be done in less then a week you

    Customer Answer

    Date: 10/22/2024

    G2a llc

    **************************;

    Suite 200 

    ********************************** business registration #

    E0627762014-7

    Customer Answer

    Date: 11/08/2024

    I opened a charge back with ****** was first rejected but after I called and explained everything they reinstated it but oddly g2a blocked my account telling me it wouldn't be undone but after I reopened my case they reinstated it but they take anywhere from a week to 2 weeks to get a minimal reply 

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    G2A's sales practices appear to be in violation of Steam's terms of service, as they are selling Steam accounts rather than CD keys. Despite requesting a refund, G2A's customer service has been unresponsive and unhelpful, providing only generic responses that do not address my concerns. Furthermore, the Steam account and associated email provided by G2A are non-functional. Additionally, G2A has placed a hold on my game purchase that they refuse to remove.

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Steam Account Key from ********************** for ***** Ring - Shadow of the Erdtree Edition. Originally, I was upset because I meant to buy a steam key, not an account key. The dispute was resolved and I attempted to activate the account about 1 month after purchase. When I attempted to access the account I payed for, the instructions with login information did not work. I contacted the seller ************************************* directly about this issue and neither is willing to refund me. In short, I payed 80 dollars for a product that I was never able to access through no fault of my own. I processed the payment through ******, and they are not able to help me reach a resolution either. I would accept Delivery of the product, Store Credit, or a Refund. Refund would probably be the most desirable resolution, as I no longer plan to purchase games from this website or seller.

  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to reach seller support from g2a platform, I have two canceled payout on my account.I don't know why they have been canceled, it is said that the payout amount would have been added to the current balance but it never happened.I am worried about my account and business as a seller within G2A platform as I cannot get in contact with the support team.I need your help to understand why I cannot withdraw my funds and why 2 payouts have been canceled without apparent reason.I trust in your professionalism and I kindly request to solve the situation for a fair and transparent treatment

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August I attempted to buy a digital key, the site malfunctioned and went into a never ending load. To my shock it purchased the key 5 times. 2 payments went through. I managed to get refunded for one. But G2A is refusing to refund the second charge, but they also refuse to provide the key. Customer support has stopped acknowledging my support request, they are closing them without acknowledging the ticket. I disputed the charge with ****** and they sided with G2A despite never receiving any product.

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase through ************************** on August 11 2024 for a video game called divinity 2 Original sin and I asked for a refund from the seller because the product wasn't what I thought it was. The seller said yes he would make me a refund and G2A said to wait 28 business days. It's been more than 28 business days and G2A hasn't enforced the refund even after the seller agreed to the refund he never paid.

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I purchased a steam gift card from a seller on G2A and the card did not work, I contacted them regarding the card and they said the card does work. I showed proof it does not work but they would not budge, I contacted G2A ************** refused to help unless I contact a completely separate company regarding it.

  • Initial Complaint

    Date:09/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sells unlicensed and many times games or access to games that violates terms of service. They hide behind the claim they are just a platform and not the actual seller however they never hold their sellers liable for anything. Many items are VERY misleading and contain small print the average parent or person would not know. I purchased a one year ********* Xbox Game Pass subscription but what I ended up getting was a series of logins that had this access. It was useless for me. The details of this were not obvious until AFTER the money was paid. This company then gave me the usual response that I needed to negotiate with the seller. After maybe two questions the issue was closed and the seller never did anything but a prefilled response that no refunds are allowed. The whole site is just a huge scam for people that dont know ahead of this type of dishonest companies in the gaming and software world. They then hide behind the fact they are no longer in the ** and ********** rules. The seller quickly disappeared from the site also. My suspicion is this is what they do. Sell bogus items then just start a new account so they cannot be contacted or refunds created. Its just a ****** company and website and its all over the internet with complaints just like this.

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went on their website to buy a game called riders republic and they sold me a hacked Chinese account that had the game on it instead of just selling me the game. This is highly illegal and now they are being jerks about giving me my money back.

  • Initial Complaint

    Date:08/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a digital reward from a website called **************************. When I entered the email for the reward to go to I entered a email without the * on gmail. I never received funds. In small print at the bottom of the page it said if the wrong address is entered then it could be adjusted 30 days from that day. I contacted neocurrency over and over and they responded with the same answer to send them the address of the digital reward. I they responded twice in two months with no response just requesting the reward ID. I gave it to them and never have received a response I had to email them from two different emails and received one response on both emails saying the same thing even though I sent the reward address when I first contacted them and several times afterwards.

    Customer Answer

    Date: 09/11/2024

    One response is from ****** and the other is from the merchant.

G2A LLC is NOT a BBB Accredited Business.

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