Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 5 bottles of Keto Gummies on Sept 16, 2023, ORDER # **A8E2B9D4 for $198.80. All was fine until a month later when I unexpectedly received another shipment of 5 bottles. It was not made clear on the website in the order detail section that this was anything but a one-time purchase. There was no obvious opt-in button for a subscription. I called the Slim Life third party vendor [***] and explained I didn't order the 2nd set of 5 bottles. They offered me to only pay $100 [i.e. get a refund of $98.78] to keep them. I said that I would only keep the product if I received a full refund. They said no and instead gave me a return merchandise authorization to send back the 5 bottles. On Nov 4, 2023, I paid $29.49 Priority Mail so that the package could be tracked because I was responsible to contact the *** and let them know when the package was delivered to their warehouse. I called the *** to let them know the package had, indeed, been delivered and I wanted $198.78 credited to my credit card account. I was told there was going to be a $10 per bottle! restocking fee, for a total of $50. I was over the top upset since I didn't order the product. Then I was told I would be given a discount to $5 per bottle to restock the product. I was still extremely upset and shared my frustration with the *** representative. Finally, they agreed there would be no restocking fee, funny how that works, from $50 to $0 in less than 10 minutes.Now, I want Slim Life Evolution to reimburse me the $29.49 I had to pay to send back the product I did not order. A copy of the receipt is attached. Note to others: after I had already mailed back the product I did not order, my friend said in the future, I should just call my credit card company and they will reverse the charge. The company really doesn't want their product back, but if they did then they can send a prepaid mailing label to have the customer mail back the product.

  Business Response

  Date: 01/01/2024

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund of $198.78. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

  Customer Answer

  Date: 01/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you very much for your assistance.  I appreciate your help.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to cancel this subscription via email, which got a weak response of sometimes it will take a while to catch up with your request. Meanwhile I got another three month order.

  Business Response

  Date: 12/05/2023

  Hello *******,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $159.85 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  Date:11/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a shark tank endorsement of a keto gummy, thought I was purchasing this shark tank product all these famous actors have lost weight on. Somehow this company used their advertisement and then when you order its a slim life evolution. I In Sept I ordered 5 bottles at ****** - 5 months of product, I did not realize it was a reoccurring order. Received them in mid to late Sept, then on Oct 10th received another 5 bottles at ****** less than 1 month later. I did not open package for months, busy with my daughters wedding which was Oct 21st, I called to cancel the-occurring subscription and the company will not let me return or refund my money, 30 day refund policy. There is nothing in package, just order slip, no cost no instructions. I ask why would you send 5 bottles 5 months worth within a month of me receiving the first 5 months? Now I have 8 months of product. The company says they are not endorsed by Shark tank,li told them I have lost little weight, they tell me to take two a day, one in morning and one in evening. It has caffeine so why would I take it in the evening! I have 8 months of this bogus product now at abn expense of almost ******. I live paycheck to paycheck and could not afford 200/month! I would like ma refund for a minimum of the last order, and send back the product! Their phone number is ************, PO Box *************************************

  Business Response

  Date: 12/05/2023

  Hello ********,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  Date:11/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my order the same date it was placed on 9/21 as I didn't realize it would be $198.78, this wasn't clear up front (I had understood it to be $39.58) and was told that the order would still need to be processed and I could return them for the same cost once received. When I received the product, I contacted the company was asked to submit a picture of the unopened bottles, which I did and was given an RMA number. I then sent back the product, paid for shipping of $20 to send back and had to finally call today to get the cost refunded. I was then told that I had to pay a $10 per bottle restocking fee, which brought the total amount that I paid for this ridiculous experience to $70.00, when I wanted to cancel the order I now have to pay $70 for nothing. DO NOT purchase from this company, they area scammers. Really truly regret this experience.

  Business Response

  Date: 11/29/2023

  Hello ******,

  I hope this letter finds you well. We were sorry to learn about the inconvenience you experienced with our restocking fee policy while returning a product. Your feedback is valuable to us, and we appreciate the opportunity to address your concerns.

  First and foremost, we would like to extend our sincere apologies for any misunderstanding regarding our terms and conditions. We strive to maintain transparency and ensure that our customers are well-informed about our policies. In order to facilitate a seamless shopping experience, our website prominently displays all relevant terms and conditions, including the restocking fee policy, during the checkout process.

  As a one time courtesy, we went ahead and issued an additional refund of $50.00 today, as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 

   

  Thank you

• Initial Complaint

  Date:11/13/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some keto gummies of a website that said that they sell these two celebrities like ***************************. Must have been a joke cuz I could never find the website again then they charged me $198 it was supposed to$39 when I called the lady acted disconcerned I filed a dispute a few days ago haven't heard anything back...haven't received the product in question either!

  Business Response

  Date: 11/29/2023

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed

  We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.75 if you will purchase a bundle, the more bottles more discounts you can get. The deal is $198.78 for 3 bottles so each bottle is $66.26. We are including 2 free bottles in that package so that brings the price down (divide $198.78 by 5) to $39.75 for each bottle.

  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.

  Thank you

   

  Customer Answer

  Date: 12/16/2023

  I do apologize for the late response... I have not received a refund of any amount... My bank account is still negative... I have not heard from or received any products from them either... I am trying to get this resolved with my bank but they have not heard back from them... I'm not sure what to do at this point...any help with this would be greatly appreciated!

  Customer Answer

  Date: 12/19/2023

  My bank account is still negative becuz they have not refunded the moneys owed

  Business Response

  Date: 01/01/2024

  Hello,

  We apologize for the inconvenience it has caused you. Unfortunately, we can no longer process any refund on your account since you have already filed a dispute with your bank. We cannot process a refund because you have already requested one with them, which means that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter. Thank you.
  
  

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 20861122
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 01/03/2024

  My bank has not received any money from this company so my bank account is still a negative balance that is the problem they have not refunded the bank the money

  Customer Answer

  Date: 01/09/2024

  Because my account is overdrawn I can't use my account at all it is overdrawn $157 and some change and that money is not what this company. owes me or owes my bank if I 

  Business Response

  Date: 01/17/2024

  Hello,

  Please accept our deepest apologies for any trouble or inconvenience we have caused you. It's critical for us to keep our customer satisfaction high and make reasonable decisions. As a result, our claim evaluation methods are stringent, and we consider all details when determining the best course of action. However, upon reviewing your account, you have filed a dispute on these charges with your bank. Since you went through the chargeback process, we cannot issue a refund as there is an ongoing investigation of the dispute you have filed. Either way, your bank may give a refund if the claim is validated. Thank you for understanding and your patience.
  
  

  Customer Answer

  Date: 01/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this product through an ad on ******** I can no longer locate on September The ad said total satisfaction guaranteed....Full refund if not satisfied.On or about 10/18/23 I contacted the company for a full refund through the customer service number provided on the invoice that came with the product.I followed all their directions completely and took it to **** to ship with tracking.NO MENTION AT THIS TIME OF ANY RESTOCKING FEE only told that within 2-5 business days of receipt of the return I would receive a full refund IF NOT SATISFIED. No mention of restocking fees, etc...wait periods for refund, etc...I sent the package, with a tracking number on it and the **** on the outside of the package back to the Company on 10/19/23 and was received on 10/25. By November 4, 2023, I did not receive any refund. I called the company on 11/4/2023, spoke to **************** 650 who told me that they were processing the refund, but there is a $10 restocking fee for each item. There were 5 bottles and they would take the restocking fee from my refund. They told me they would email me a refund confirmation # in 1-2 days (11/6) that did not occur. **** told me after that was done it would take 3-5 business days to refund me. Quite frankly the product is a sham and so is this company. I want my REFUND ASAP. Thank You,

  Business Response

  Date: 12/12/2023

  Hello,

  We value our customers' feedback, and we apologize if there was any confusion regarding our return and refund policy, specifically the restocking fees associated with returned items.
  
  While our policy does outline restocking fees for returned products, we recognize that your situation may have warranted a different approach. As a one-time courtesy and to ensure your satisfaction, we waived the restocking fees and issued an additional refund of $25 to your account today. You should see the amount credited to your account within **** business days. This refund is in addition to any refund you have already received for the returned product.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  
  

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 9/4/2023 Amount on Instagram ad for product: $34.99 Amount I was charged $59.99 and $169.99 (my credit card reimbursed me for the $59.99 charge.I received 5 jars of "totally melted and solidified" gummies.Dispute: They not only overcharged me, but charged me twice. Once I saw that on my account I was livid. When the product arrived, as I mentioned above, it could in no way be used.The business has given me the run around, and my complaints have not been resolved.Order # - B72B759649 Advertised on Instagram using "*************************, QVC Host as an advocate of their product.

  Business Response

  Date: 11/02/2023

  Hello *****,

  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  We've looked into the issue, and unfortunately, we can provide no further assistance on your account since you went through the chargeback process with your bank instead of working with us. I want to assure you that all your accounts with us have been closed. In this case, please do coordinate with your bank.
  
  Thank you for understanding. If you need anything else, let me know if I can help.
  
  

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20754489
  
  I am rejecting this response because:

  I gave them a credit card, for which I supplied a copy of two charges. As well as photos of their products that were not acceptable. That is their business, how is it now my problem.  Clearly they don't care about their business reputation or they would put their customers feeling wronged a priority and do what good businesses do and make it right.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/18/2023

  Hello *****,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.
  
  

  Customer Answer

  Date: 11/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website states if you are not 100% satisfied with results, you can get your money back. I called them after trying it for a week, they stated I can't get ALL my money as I have opened a bottle. I can only return the unopened bottle for half my money. This is a scam! They are false advertising their guarantee. When you call the number, the customer service is located in ASIA. They need to be stopped! The gummies are nothing more then expensive sugary treats. I want all of my $119.49 back!

  Customer Answer

  Date: 09/20/2023

  Here is the web address.  

  ***************************************************************************************************

  Business Response

  Date: 10/13/2023

  Hello ********,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

  Customer Answer

  Date: 10/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************