Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in a household with another person on the lease. 2 people, that's including me. Why is it, when I got evicted- that now all what's due and owed is on only my credit report? The other renter has nothing on their credit report. Why is that? That's absolutely unfair and highly illegal. I feel it's personally directed towards me and I'm considering it harassment. I will be moving foward legally with this and pushing it in motion.

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 12-30-2023 I paid ****** - ***** for a background check and a refundable apartment hold fee of ****** to start the application process on apartment 26-F, after a week of not hearing back, I found another apartment to rent. I called and canceled my request and was told I would receive a check in the mail for the ****** apartment hold funds. I have made over 10 phone and multiple email requests for this refund. the office does not answer the phone or return emails. Please help.Complaint against - Crown Point Apartments also known as :********** APARTMENTS ********************************************************** Type: Apartment

  Customer Answer

  Date: 02/12/2024

  This complaint is now resolved, I did end up receive my refund yesterday. 

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had rented an apartment at Crown Point as I had in the past and had nothing but problems. There were multiple leaks, etc. The apartment next to me leaked through the wall into my bedroom and got the carpet and my stuff soaking wet. When I called to have it cleaned up, I was told to just sleep with the window open when it was around in the winter and very cold. They refused to change out the carpet and instead told me that they were not going to renew my lease and kicked me out. On top of this, they gave me bad references that cost me other apartments forcing extra moving expenses on me and application fees, etc. I was told that I was denied due to the bad references from Crown Point. On top of this, they charged me hundreds of dollars for water bills when there were multiple leaks and overcharged me fees on move out. I want my money back and to be compensated for all the problems I have had. I always paid my rent yet I feel that I was retaliated against. This all has cost thousands of dollars and the negative references have been very damaging and unfair.

  Business Response

  Date: 05/11/2023

  Maintenance team completed an extraction for her leak and this unit was walked by our Area Manager and he confirmed there was no damage to the apartment home. He did find 2 cats in the unit that she did not inform ** that she had. ********************* was asked to vacate due to false statements. The unit was left with a very heavy odor of cat urine which we had to replace.

   

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20045239
  
  I am rejecting this response because: The carpet had been soaking wet for days. This happened in multiple apartments. Also, this is Defamation of Character against me. I did not give false statements. The carpet smelled due to the water leakage. It was not sanitary. Also, they knew that I had the cats, and they had a companion animal letter for the cats. I have asked them to ***** and Desist yet they will not stop. I had a ****** deposit, yet it appears that they are trying to charge me more money which they should not be. I am asking for a mediator in this matter. Thank you. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 05/15/2023

  I have attached pictures of the walk through done by Area Manager and the flooring was not soaking wet.

  Customer Answer

  Date: 05/15/2023

  This is absurd. The leak happened in December and they did not come to take pictures until around February. Of course the carpet would be dry by then.  I have the pictures from the leak which I will be showing to my attorney to forward on to the proper people. Thank you. Also, why are they trying to charge me for damages when they know that I did not damage anything. It is illegal to charge more than for normal wear and tear. 

   
  Complaint: 20045239
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  Business Response

  Date: 05/16/2023

  Hello, we did not charge **** the utilities we have a 3rd party vendor that applies the charges monthly.

  I have attached the ledger that shows all the charges.

  **** was not in compliance with her lease and her attorney dropped her due to it being very hard to work with her.

  We still have an attorney and she has all their information please contact them with any issues that you may have.

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 16,2022 at 9:30 pm. The apartment building at crown point in ********, ****** a major flood. And 6 tenants were told we had to move. Because of water damage and bacteria growth. And their is subcontractor on the apartment building 14. Then, apt manager transfer me to building 61A.All 6 tenants had to moved out. Accept for two tenants upstairs. For two days I stayed at a motel on late at night stayed for two nights. I have the receipt for the motel and movers , who helped me move. There is money owed to the tenants. Paid by the insurance. The insurance is paying the subcontractor and the tenants. Building 61A had building maintenance issues, I told *******************..It is in writing on my lease Contract.

  Business Response

  Date: 01/05/2023

  One of our tenants caused a leak in B14 by kicking the wall and damaging a water valve. The *************** condemned the building. We moved residents to units that are available and waived fees. The adjuster exclaimed that the insurance only covers the building damage. they stated that the residents would need to use their rental insurance to cover personal items and moving fees. The lease indicates this on the Insurance Addendum. I have attached the lease with his signature that specifies and details that they only cover at fault building damages.

  Business Response

  Date: 03/01/2023

  Please see #3 on addendum,

  ACKNOWLEDGMENT CONCERNING INSURANCE OR
  DAMAGE WAIVER. You acknowledge that we do not
  maintain insurance to protect you against personal injury,
  loss or damage to your personal property or belongings, or
  to cover your own liability for injury, loss or damage you (or
  your occupants or guests) may cause others. You also
  acknowledge that by not maintaining your own policy of
  personal liability insurance, you may be responsible to others
  (including us) or the full cost of any injury, loss or damage
  caused by your actions or the actions of your occupants or
  guests. You understand that the Insurance paragraph of the
  Lease Contract requires you to maintain a liability insurance
  policy, which provides limits of liability to third parties in an
  amount not less than $100,000 per occurrence. You
  understand and agree to maintain at all times during the Term
  of the Lease Contract and any renewal periods a policy of
  personal liability insurance satisfying the requirements listed
  below, at your sole expense.

   

  This leak was caused by a resident which he is no longer a resident here at Crown Point.

  Our on call team that also live onsite responded as soon as the call came in, thank you.

  Business Response

  Date: 03/22/2023

  I have uploaded the addendum for the insurance we provide.

  The insurance is not for personal items and only protects the buildings. We provided an upgraded apartment home for Shaman at the same rate of his previous lease. The building was damaged by an unauthorized resident. 

  The insurance company has reached out to Shaman on many occasions and explained that this insurance does not cover personal items.

  The wording of the addendum attached is below, thank you.

  ACKNOWLEDGMENT CONCERNING INSURANCE OR
  DAMAGE WAIVER. You acknowledge that we do not
  maintain insurance to protect you against personal injury,
  loss or damage to your personal property or belongings, or
  to cover your own liability for injury, loss or damage you (or
  your occupants or guests) may cause others. You also
  acknowledge that by not maintaining your own policy of
  personal liability insurance, you may be responsible to others
  (including us) or the full cost of any injury, loss or damage
  caused by your actions or the actions of your occupants or
  guests. You understand that the Insurance paragraph of the
  Lease Contract requires you to maintain a liability insurance
  policy, which provides limits of liability to third parties in an
  amount not less than $ per occurrence. You
  understand and agree to maintain at all times during the Term
  of the Lease Contract and any renewal periods a policy of
  personal liability insurance satisfying the requirements listed
  below, at your sole expense.
  4. REQUIRED POLICY. You are required to purchase and
  maintain personal liability insurance covering you, your
  occupants and guests, for personal injury and property
  damage any of you cause to third parties (including damage
  to our property), in a minimum policy coverage amount of
  $ , from a carrier with an AM Best rating of A-VI

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment at Crown Point for my brother. When he moved out, I sent them a letter and a check. The condition for accepting the money was to close the account. They accepted the check and referred me to a collection agency. As stated in the BBB's Vision, "An ethical marketplace where buyers and sellers trust each other." How can one trust these thieves?

  Business Response

  Date: 01/05/2023

  ************************* is the lease holder and to our surprise he had several people living in this unit that were not on the lease. We received many red card violations from Metro for all of the noise and parties that occurred in his unit. The lease signed by ************************* indicates that anyone that is not on the lease should not be staying any longer than 10 days. The apartment was left in horrible condition as stated on the lease he was charged for all items.

   

   

   

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18660352
  
  I am rejecting this response because:

  The following response was presented by Crown Point Apartments to the BBB:
  ************************* is the lease holder and to our surprise he had several people living in this unit that were not on the lease. We received many red card violations from Metro for all of the noise and parties that occurred in his unit. The lease signed by ************************* indicates that anyone that is not on the lease should not be staying any longer than 10 days. The apartment was left in horrible condition as stated on the lease he was charged for all items.

  
  This has absolutely nothing to do with my complaint.  Crown Point wanted $8093.47 in damages, fees and back rent.  I sent them a letter indicating that I would pay $5,818.47 which covered all of the damages, back rent, utilities and fees. The letter included with my check stipulated that  they knew that I had rented the apartment for my brother and  that they had collected over $15,000 from him.  The second stipulation was that my bother had to break the lease because of a physical and mental condition and there would be no penalty as per Nevada law. 
  
  If Crown Point objected to this amount and the stipulations, they could have returned my check. There was no force or threat implied.   They cashed my check and at that point it became an accord and satisfaction as per Nevada law.  By referring the disputed amount to a collection agency, they are in violation of the law.  They need to remove the collections or further actions will be taken.
  
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/06/2023

  You have violated the lease by allowing a person to live here that is not on the lease as the lease states you are responsible for all damages the amount is still due, thank you.

• Initial Complaint

  Date:06/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged and immediately under 30 days sent to collections company ******* for damages to move out on April 4th for apartment *** crown point apartments. Damages were reported in need of repair/replacement Months prior but we're continuously ignored then denied my report of damage claims on move out then charged an extra $550. Crown point told me to contact ******* for any further questions and no longer will talk to me and ******* refuses to help me with my claim just keeps sending me info they talked to crown point saying I'm cleared of further charges. Primary excess charges I want refunded is carpet replacement and bathroom sink repair as well as wall damage. Nobody will talk to me, crown point hangs up on me. Need help with all this.

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/06/15) */ Hello ******, your move-out statement was emailed to you on 4/05/2022 with charges for damages which include painting, flooring and holes in the dry wall. The balance due had now been transferred to the collection company which is *******. Please make any payment arrangements with them. Thank you. Consumer Response /* (3000, 7, 2022/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not ask who is in control of accepting payment I said it was immediately taken to collections "already paid". And crown point will not help nor ******* to resolve the damages fee I wish to be reduced because damage was beyond my control due to old material and living in residence for 5 years. Business Response /* (4000, 9, 2022/06/20) */ I am unable to make any reductions your file has been send to collections and all disputes now go through them.

• Initial Complaint

  Date:06/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter and I rented from Crown Point Apartments and moved out on February 26, 2021. When we rented, we gave them a $700.00 non-refundable pet deposit. When we moved out, they never provided a move out inspection due to Covid and poor management. They never contacted us about any money due. Then several months later we received a collection letter from *******. I have contacted Crown Point several times and also filed disputes through ************ for the ******* collection. Each time I have asked for a breakdown of the costs because I believe they are fraudulent. Crown Point refuses to even answer. ******* responds with a letter indicating the total with no breakdown provided or the reason for the total cost. Since they are unable to indicate a breakdown, this appears to be fraud. Several years ago, this happened with ******* with another Las Vegas apartment. After disputing for several months, I contacted BBB and they helped to resolve the issue. I think ******* is a fraudulent company that inflates costs in order to exploit renters and make a large profit.

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/06/09) */ It looks like your move out statement was mailed to you and then returned since no forwarding address was given to the office. The items charged are due to damages that were left behind to the flooring. I will email you the move out statement with all pictures that we have on file. Consumer Response /* (3000, 7, 2022/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your response. I emailed several requests for the information, so you were able to provide the request via email. Please explain the move out charges that you sent to me yesterday. As you bookkeeping system is confusing. We provided a deposit plus a $700.00 nonrefundable pet deposit that we were told was for the carpet because we had animals. I do not see the $700 deduction on your statement. Also, the carpet in the unit was old and there was old laminate in the kitchen and bathrooms. Isn't carpet replacement a part of general move out for homes with pets? What kind of product did you replace the unit with? Did you upgrade it? Please provide pictures and the square footage of the unit. Also, the flooring company that you used so that I can contact them directly. Thank you. Business Response /* (4000, 9, 2022/06/14) */ The $600.00 pet non-refundable fee is not refundable the ledger also states that we gave you a concession for $500.00. You received charges for damage which are $275.00 for apartment clean, $100.00 for painting and $2010.00 for flooring. Thank you!