ComplaintsforHarrah's Laughlin Inc.
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Complaint Details
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Initial Complaint
04/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I payed at harrahs laughlin in Nevada on Feb. 9, they had advertised to multiply your tier credit to 5x the amount that you played on that day. As of today they have not added the 5x tier credit to my account. I called at least 0n 10 different occasion and could not get any one to help resolve the issued. This is false advertisement to get customer to play more on that day. I lost alot of money that day and did not what they advertised. My name is ************* phone no. ********** ********************Business response
08/03/2022
Business Response /* (1000, 5, 2022/04/13) */ Contact Name and Title: Tami D**** Contact Phone: ********** Contact Email: td****@harrahs.com Dear Mr. ******: Please understand that the February 9, 2022 5X was a "Tier Based" Rewards Credit Multiplier, not a Tier Credit Multiplier. Your Diamond Tier Status earned you a 5X Reward Credits multiplier for Slots (X3 for Video Poker). Your account was adjusted: 10,002 for Slots activity 3,042 for Video Poker activity 13,044 total adjusted on 2/9/22 We apologize for the confusion. If you have further questions, please fill free contact me and I will have our Caesars Rewards Manager contact you directly. Sincerely, Tami D**** Customer Service Rep Consumer Response /* (2000, 7, 2022/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
02/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
WOW! I am going to give you a condensed version of my 5-day vacation stay at this property. Arrived on 1/24/2022*via Ceasar's promotion from ******** California I went to my room unpacked due to being hungry and up since 3AM. I noticed that the couch/settee was filthy with brown stains and wondered was this normal. go downstairs and stop by the front desk. The young lady was rude and found to be backwards. I told her and showed her the picture of the dirty item in the room. She asked if I wanted housekeeping to come and clean it. I told her that for them to carry this out, I would be left with a wet couch. She then suggested did I want them to change out the couch. Oh boy! This day seemed to be getting longer. I told her to just get me some sheets to cover it up and that I was tired/hungry. The response was not what I expected: body movements and eye rolling suggested she was tired of me. I told her I would call housekeeping when I return to my room. I go to find something to eat. There was not a $20 voucher for food at the kiosk and I trudged on in pursuit of food. ***** ******* is where I landed. I've had them before and found it good. I ordered a bacon cheeseburger, fries, and drink. The cashier could not grasp my name and I found that this must not be new due to the paper taped to the counter with previous customers' names written on it. I wait for my order, and it arrives. The number of fries was overflowing into the bag. You wonder why? They were old and not warm at all. They should have been thrown away. I brought this to her attention and the comprehension level was not present. She looked at me like "what do you want me to do?' I tell her that fries are old and the need for hot ones. Here goes the attitude again. She brought me a bag with fries in it and the box was not even half full, but I needed to leave. I'm not good with substandard customer service. Good help is hard to find. Harrah's, please look harder. CONT. AS ATTACHMENTBusiness response
03/11/2022
Business Response /* (1000, 6, 2022/02/11) */ Contact Name and Title: Tami D**** Contact Phone: 17022988501 Contact Email: td****@harrahs.com February 9, 2022 *************************************************** Dear Mr. ****: Thank you for sharing your comments regarding your recent visit at Harrah's Laughlin. It is always disappointing to learn that a guest has had an unpleasant experience with us, but without that valuable feedback, we cannot address your concerns. Thank you for allowing us that opportunity. I am very disappointed to hear about the experience you had with our Front Desk agent and *********** cashier. We have spent a great deal of time ensuring that our employees are trained in all facets of their job, which includes excellent customer service. Please accept our sincere apologies for the disappointment and inconvenience this caused. Please also accept our sincere apologies for the disappointment you experienced with your room. I noticed that this was reported at the time of your visit and the housekeeper responsible for servicing has been counselled to ensure that this type of disappointment doesn't happen to any of our valued guests, such as you. We appreciate the time you took to share your concerns because it does help us to identify areas that need improvement. I was pleased to learn that our Front Desk agent was able to offer a $50 credit as an additional apology for the disappointment with your room. Again, I thank you for taking the time to share your experience and concerns with us. I hope that you will take some comfort in knowing that all customer comments are taken seriously, and that your comments have been reviewed and addressed. We hope that you will give us another opportunity to create a better experience. Sincerely, Tami D**** Customer Service Representative Consumer Response /* (3000, 8, 2022/02/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I regret to say, the $50 received was found helpful but not sufficient. The ongoing issues during this trip was found acceptable by Harrahs. Justification for issues and employee behaviors were atrocious while insulting. The time spent at the property was not relaxing nor enjoyable. I request the return of my $35 spent on this regrettable venture and the deletion of my account. Business Response /* (4000, 10, 2022/02/24) */ We are very sorry for your disappointment with our service recovery of $50, however we feel that this credit was adequate for the service issues and was accepted during your stay. We hope you will give us another opportunity to be of service.
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Customer Complaints Summary
13 total complaints in the last 3 years.
7 complaints closed in the last 12 months.