Business ProfileforTropicana Express Hotel & Casino

Same visit...Tropicana charged two transactions.Trans dtd 24Jul23; Posted dtd 25Jul23 in the amount $91.13; And Trans dtd 25Jul23; Posted dtd 27Jul23 in the amount $110.21. I booked with Priceline; opted to pay at the hotel. Because I booked this way, Tropicana said they could not provide me a receipt upon check-out; but did tell me what I was being charged.When I asked "Why are the resort fees cost higher than the actual stay?"They replied, "It looks worst than it is; $60 is deposit, $30 a night. You'll get back ***** days."I have yet to get my deposit back.Tropicana is not answering or returning calls or allowing billing to be reached. i.e. They will leave you on hold and never pick up again. I first notice oddness in customer service during my visit. For example, even from your room at the hotel, using the room phone, you could not get ahold of the front desk. This is why I'm reaching out to BBB. Tropicana is making it next to impossible to get my deposit back.I'm starting to believe Tropicana is doing business in a less than honorable way since Covid-19; and that their billing their guests in a very informal, loose manner hoping no one notices and to their benefit. I'm a retired Navy Veteran; I pay attention to details. Thank you for your time in this matter. Respectfully. *****