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Business Profile

Water Purification Equipment

Whitney's Water Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    employ sod us an ro system that was supposed to deliver clear ice with a small gray area in the center of oxygen ice cubes are all gray also employe charged us 600,00 dollars to install two sink strainers of the three hours he was here 1 hour was gone to find parts

    Business Response

    Date: 06/26/2023

    customer, *****************************, stated that he had cloudy ice. We went back and removed the reverse osmosis system that we sold him, and put in a brand new one. He had the same problem. ******* said he had the same problem with a similar fridge, and it was the ice maker. he had the ice maker replaced in it. 

    'We took the system that we removed from his house and installed it in the home of the owner of ******************** Water Systems.  We did not change anything on reverse osmosis, and we have clear ice,

    ******* knows that the fridge ice maker had issues making cloudy ice and admitted it to *****, the technician, but wants to blame our system when he knows it is the fridge.  We have exhausted every possible way to make him happy except to remove the reverses osmosis and return his money. We are going to call him and get our equipment and return his money back to him if that what he so chooses to do.

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