ComplaintsforCooks Auto, LLC
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Complaint Details
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Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 11/16/2023 paid a total of $7,533.29 to have car repairs Josh C*** was working at Sunrise Automotive in Carson City Josh lied to me had me believe that all of the repairs were done in Carson City. He took my car to his shop unbeknownst to me or to Stan the owner of Sunrise & did the repairs then brought it back to Sunrise where I picked up my car & paid with a credit card & told me that the name on the receipt was still the same shop that it was under the new owner. The catalytic converter has failed after only 5 months. Because Josh lied to me & said the work was done at Sunrise now Stan at Sunrise can’t replace or reimburse me for any of the work done on my car. I have called Josh left my phone number for him to call me back with no response. Josh has lied to the owner of Sunrise and to me. I would like to be reimbursed for the catalytic converter which was $689.95 and the labor of $3,000 that I now have to pay to have it replaced. Josh no longer works for Sunrise and Stan the owner of Sunrise where Josh was working said “I would not let him work on your car”.Customer response
05/06/2024
There are two recipts one from Josh C***, he told me that Sunrise Automotive L Cook were the same company. When I called Stan of Sunrise to ask him to look at my car because the engine check light came on L that the catalytic converter was only 5 months old. Per Stan they didn't do anything to my catalytic converter, he then told me he had an employee that has done some funny things he found out and no longer works there. Josh C*** took my car from Sunrise to his own shop worked on my car then brought it back where I picked it up and told me that Sunrise had done the work on my car.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.