Complaints

This profile includes complaints for Posh Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Posh Moving & Storage has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Posh Moving & Storage

  570 W Cheyenne Ave Ste 90 N Las Vegas, NV 89030-3931

  
• 

  Posh Moving & Storage

  570 W Cheyenne Ave Ste 90 North Las Vegas, NV 89030-3931

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30th I paid Posh Moving to pick up my household items in ******* and drive them to *********. The contract date was December 2-19 th for delivery. All of my belongings are still in ******. On Wednesday December 11, I was promised a truck would be packed and on its way by Thursday. I paid Posh $2776.34 in good faith. I talked to customer service today, 12/16 and was told there were no drivers available because of the holiday. What is my recourse?

  Business Response

  Date: 12/16/2024

  Thank you for giving us the opportunity to respond. On the issue of delivery, per customer's signed contract it states I quote: 

  NOTICE OF AGREED PICK UP AND DELIVERY PERIODS:
  Guaranteed pickup and delivery dates are an optional service available for
  purchase. Pickup and delivery dates are not guaranteed unless the optional
  Premium ****************** (P.G.S.) is purchased. In compliance with 49
  CFR Section 375.505(b)(6) the non-guaranteed **************** (S.S.)
  delivery period of time is up to thirty (30) business weekdays, not
  including storage time, beginning on the first date indicated as available
  for delivery (not the date of pickup). The date above indicated as 1st
  available for delivery is first date of the delivery period of time and not the
  promised delivery date. Per **** ***** rate is $30.00 (thirty dollars) per
  business weekday. Business days do not include holidays or weekends.
  Unless P.G.S. is purchased, estimated delivery period is up to thirty business
  days from date indicated as first available for delivery.

  On issue of payment - the amount the customer paid was a mandatory 50% of her estimated contract which she again signed and it says: 

  Upon booking a 35% deposit is required to be paid in the form of credit card
  (Visa or Mastercard), cashiers check, cash. Prior to pickup 50% of the
  balance is due in the form of Cash or money order. At delivery the balance
  is due prior to unloading in the form of Cash only. Finest Fellas Moving and
  Storage LLC. reserves the right to collect up to 80% of balance due prior to
  the goods leaving the origin state. PAYMENT IN FULL OF TOTAL CHARGES
  IS REQUIRED BEFORE THE DELIVERY TRUCK IS OPENED AND BEFORE
  UNLOADING.

  We are working diligently to have our trucks return to the warehouse to arrange delivery as quickly as possible. We have maintained clear and transparent communication with the customer and have been providing regular updates. Attached is a copy of her signed contract for your reference.
  Please note that her carrier is Finest Fellas Moving and Storage, while Posh Moving is acting solely as an agent. For any further issues or concerns, she is advised to contact Finest Fellas directly.
  

• Initial Complaint

  Date:07/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business moved my property from *********, ** to ****************, **. We had a signed contract that any thing damaged during the move the would be compensated at 60 cents a pound in leu of full value. ****** pounds of property was destroyed. I filed a claim with their insurance company, but was only offered 120 dollars as compensation. When I asked for all signed documents, I discovered that my signature was forged on several of the documents used to determine what was damaged.

  Business Response

  Date: 08/05/2024

  Client's claim was processed and approved based on his documentation. He is not happy with the amount approved and if he wants to appeal, he can go through arbitration. 

   

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22003784
  
  I am rejecting this response because:

  I am the only person qualified to ***** the damage done to my property. I am the only person that is knowledgeable about it's condition prior to handing it over to POSH moving and storage, and I am the only person that could evaluate the damage done when it was returned to me. **** is clearly aware that they failed, as they didn't receive my signoff, but instead forged my signature. I followed all of the guidelines for making a claim against that damage, but they still refuse to honor the contract.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/06/2024

  Per his contract he can go to arbitration if he has complaints. He was not happy with the approved claim and he wanted more compensation, this job was picked up and delivered June and July 2023

  It is because he did not agree with the *** approved 60 cents per pound coverage, his paper works are signed both at pick up and delivery. He has the right to go to arbitration or we can add a goodwill of $150 to add to his approved claim.  

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22003784
  
  I am rejecting this response because:
  If I had known that they were going to do over 10k in damage to my property, I would have opted for full value coverage. As it is, I am willing to accept the 60 cents per pound, but they refuse to pay even that. They only have signatures for pickup. I never signed off on the condition of the items delivered, my signatures were forged.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/02/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: SafeShip Moving contract and down payment signed for 11/15/2023 for pick up date of 12/09/2023 and delivery date **** business days after the time of pick up. Amount Paid: Total $3,108.00 Promises of Business: SafeShip stated that my items would be taken care of between specified dates and that Christmas **** ********** New Years **** and New Years were not part of these dates. Event circumstances: I was contacted on Christmas eve stating that my items would be delivered on Christmas. I told them that these days were to be avoided in contract. I was threatened to be charged if I did not receive my items on 12/26. I spent my Christmas being yelled at by a driver and a manager who had no professionalism and threatened to charge me for the delay because the driver cannot just "wait around". I returned from my Christmas vacation on 12/26 at the agreed upon time only for them to tell me that they cannot make it until 12/27 between 8:00 AM - 10:00AM. The driver did not arrived until noon 12/27. The driver showed up with four people who were not listed in the contract. When I went through the inventory I realized I was missing a 70" ******** that was clearly listed on the item inventory in a mirror box. The driver said that another box was the mirror box. Business Resolve: SafeShip itself has offered no resolve or no further attempt to contact me despite the contract stating to contact specific emails and phone numbers. SafeShip contracts out and does not handle the process further once they pay someone else to do the moving services. I am filing a separate complaint for Posh Moving Services. Order Number: SL6388402 - R1 Advertisements: While looking for a company I saw many ads on ********* instagram, and was constantly called by this company. Now that it is over, I cannot find any social media pages.

  Business Response

  Date: 01/02/2024

  We acknowledge receipt of your communication. ******************** engaged Safeship as the broker for her moving services, with a comprehensive estimate of $3127.12. Payment breakdown includes $1083.45 upon booking, $1030 on pickup (12/9), and $913.67 (after a $100 discount) on delivery (12/27). Although the delivery date was initially communicated as 12/26, it transpired on 12/27 due to unforeseen circumstances. We duly apologized, offered a $100 discount, and ******************** accepted. Please note that from her ready delivery date of 12/10 and having up to 14 business days to deliver - we had until 12/29 to deliver. and we delivered on the 27th. As for the Stair fee, please see attached estimate she signed with safeship - there was no stairs paid, She paid us $75 extra for stairs. 
  
  Concerning the alleged missing TV, ******************** signed all delivery documents without objection but raised the matter on 12/28. A claim form was promptly provided, and her initial claim of a missing 75-inch TV was later revised to a 70-inch TV. Our contracts do not enumerate crew names. Attached herewith are pertinent documents for your reference. Ms. *********************** initiate a claim for the missing TV, and upon approval, compensation will be disbursed in accordance with the executed contract. We appreciate the opportunity to address this matter

  Business Response

  Date: 01/02/2024

  The delivery driver told ******************* about the tv - we delivered 2 mirror boxes which she packed herself (says PBO - packed by owner) on her inventory. When the driver insisted she has all the mirror boxes she told him to leave and that she knows what to do to get her money back., She told us it's a 75 inch tv and yet she told you it's 70. For the delay in delivery, driver got pulled over and had to deal with DOT and cops so being 200 miles away from her, we told her we needed to reschedule and offered her $100 for inconvenience which she gladly accepted. We had a recording of that conversation if you need it. 

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21084058
  
  I am rejecting this response because: I stated to the driver that I am missing a mirror box. He stated that four other boxes that are the same size are the mirror boxes. I asked him to show me on the inventory exactly where those are considered mirror boxes. He stated to contact them and left. My TV is between *****" and the specifics of the ******** are being used as a deterrent for your incompetence. If you are to evade fault, why did you offer me a replacement should I remove my comments? Why did your owner, *****, contact me giving a sob story about how he has 2 year old and cannot afford comments such as these? Your bring up the $100.00 off but that was for the issues with ********, not the damages of my items.  I have ALL recordings of these conversations. If you want to act like I am the one getting over on you, then lets take this to court and prove who exactly are the ones getting over. The audacity to bribe me with a TV and admit fault in these conversations tells you all you need to know. You already admitted you mishandled this situation entirely and then have the audacity to make these statements when you call me? Why send me a contract when you could not even follow the original? You want to play games? Let's play.
  
  Cheers,
  
  *********************************

  Customer Answer

  Date: 01/05/2024

  The response comment stated that I "gladly" accepted is a load of bullocks. On the phone call, ****** stated that she would review my contract and provide a discount. I did not know the discounted amount until the following day to which they double charged me not including the chairs. They charged me $70.00 for stairs despite so I received $30.00 off total. How in the world is $100.00 off "gladly" accepted when I was cursed at and disrespected by their employee on CHRISTMAS. You people have some nerve. 

  Business Response

  Date: 01/09/2024

  Thank you for bringing this matter to our attention. Please convey my sincere apologies to ******************** for the challenges she has faced. We acknowledged the issues and offered a TV replacement as a potential resolution to alleviate the situation. We sent her a settlement agreement, but it is important to note that she has the right to reject it, and we can proceed with the claims process if she prefers. We will resend the claim forms for her convenience.
  
  If ******************** opts for a TV replacement, we are prepared to send her a ***** inch smart TV. Regarding the $100 discount for late delivery, we regret not following through with our promise to email her about it. A portion of the discount was applied to a legitimate stair fee, as outlined in the attached moving estimate. To address the inconvenience caused, we would like to offer a $75 refund.
  
  We are committed to resolving this matter with ********************, and we appreciate your assistance. Thank you.

  Customer Answer

  Date: 01/10/2024

   
  Better Business Bureau: Conditional Acceptance with expectation of follow through. 

  Previous settlement stated that I had to remove comments first and did not indicate specifics of the *** I accept the replacement of my TV as well as the $75.00 on approval of the new settlement offered by my attorney. Thank you. Understand if a TV sent is outside of negotiated terms and refund not received is a verbal breech of contract within this communication. I have yet to receive an email regarding this matter. Further communication should be done in writing through email for all future discussions. It is not necessary to call me when you have my email address especially since what is said over the phone is not followed through or changed. 

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me on condition of follow through of refund and ******** replaced.
  
   
  ***************************-Bilal M.S.Ed., M.A.

• Initial Complaint

  Date:12/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company knowingly travelled in an overweight vehicle across state lines. We used a broker, this company was awarded the contract based on their ability to complete the move in <4 days. After day 9 we called the company, they admitted to having a truck unable to handle the weight, had to drop at their facility in ****** which is 4 hours the wrong direction and then said they will try to get the items delivered in 30 days but no guarantee and continued to reference and incomplete contract (many blanks and strike throughs, etc). The recommended we fly to obtain a truck to complete the move and are unwilling to refund any money. The owner was difficult to get on the phone and continually her staff said she was gone or on the phone though you could hear her in the background speaking to the employee telling her what to tell me.This company is not only dishonest, they are unprofessional, operated dangerously by knowingly driving an overweight vehicle. Showed up in a truck that was smaller than the broker for the move quoted and on top of charged us for extra items and we had to leave many furnishings behind.I would not recommend this company. The owner got very defensive when I said I would use all legal means to remedy, which indicates to me that she likely has many other issues that are not legal. I will update this review as info becomes available.They are open 8-3:30 pm pacific time Monday thru Friday if any one else is stuck and needs to go pickup their items.The owner also openly admitted she does not have staff available to fulfill contract times. So she is falling upon her poorly written carbon copy contract of 30 days.I would like my money refunded and the cost to finish moving reimbursed

  Business Response

  Date: 12/11/2023

  Thank you for bringing this matter to our attention. It's important to clarify that the individual who filed the complaint, *************************, is not our direct customer according to the terms of our binding contract. Our customer is *************************, and ***** is identified as the husband. Throughout the course of our transaction, we have encountered various narratives from *****, none of which were raised as concerns by Mr. ****************************************** to any claims of weight issues or staffing shortages, our records indicate a smooth process. Mr. ************************* booked the job through a broker, and on a recorded line, he was informed that delivery would occur within **** business days. Despite this, ***** insisted on immediate delivery when he called on the 4th of the month. Pickup took place on November 25th, and as per our contractual agreement, delivery was scheduled for December 19th.
  
  On December 4th, ***** made an unusual request for us to purchase a king ******** and have it delivered to his residence. Following this, he demanded a full refund and issued threats, claiming he would involve law enforcement. Although he stated he would visit our office on December 5th, he did not show up.
  
  Communication with the actual customer, *************************, on December 6th confirmed our weekend delivery plans. However, ***** called again and informed us that he had hired a different moving company to collect his items from our warehouse. Despite explaining that this action would likely result in further delays due to a new delivery window, ***** insisted, and we released his items on December 7th.
  
  Upon speaking with the broker, we learned that ***** is now seeking a refund of the broker payment, accusing both the broker and us of fraud. Our signed and binding contract contradicts these allegations. Regrettably, as of now, *****'s items have not been delivered by the new movers he hired, they could have them last Saturday if he only listened to us. Despite the challenges, we have maintained a respectful approach in our dealings with *************************, despite his not being our direct customer. He accused us of so many things and I dont think we deserve to be treatted like this. Thank you for hearing our side of the story

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20957746
  
  I am rejecting this response because:

  There is little to no truth in their response.  The owners employees did admit they had to detour to ****** as the truck was overweight and had to be offloaded.  When asked they denied.  We went with them as they promised a short delivery period and committed to delivery the 4th, however the 4th came and they did not convey any delay.

  The contract is incomplete, many missing important items for the **** etc.  They hung up on us many times and the owner as stated was constantly unavailable until I said I could hear her telling the staff to say she was unavailable.

  The company failed to supply any legally required disclosures other than the bill of lading.  
  

  Upon further research the company had poor reviews.  ** married to ****************** and payment was made from my account and after many attempts to rectify they then stated they only had a contract with my husband.  They have refused any refund of money, and said they had up to 30 days before they were financially penalized for delivery so said we would be lucky to get before the holidays. 
  

  This company and the broker we discovered are notorious for low bids and unreasonably quick delivery promises to get awarded contacts.  They also showed up in a truck that was too small, so we had to leave thousands of dollars worth of items behind, they offered to send a second truck but at full rate.

  This company is deceptive and unprofessional and endangered everyone on the road with an overloaded truck.  Read their other BBB reviews and ******** reviews.  The only positive reviews are from the owner, staff or their friends.  Again, after inquiring further with our new broker this company and the broker they work with are known for these exact deceptive practices to win contracts.  They over promise and under deliver.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/15/2023

  Please see all legal documents. All services have been rendered. No one hung up on him. We had to terminate the conversation because he was yelling and cursing. We tried to accommodate all his requests and even his broker was explaining everything to him but all he does is **** and even accused one of our staff being anti gay. I am attaching the terms and conditions of his move together with the same documentation that I sent you which have been signed. And I would like to reiterate that our customer's name is ************************* and not ************************* - we never had issue with with *************************. Yes, he is the husband of our customer but per binding documents he is not our customer. Out of respect for him, given his relationship with with *****, we still talked to him even if he was  very disrespectful. Thank you for giving us a chance to explain our side. 

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issues experienced is too long to explain in ***** characters. Please see uploaded supporting document.

  Business Response

  Date: 09/18/2023

   We understand the frustration that can come from unanticipated delays during a move. We want to clarify that Trinity is a moving broker, and we are moving company that works with them, as is the trucking company who delivered the customers items. We collaborate with multiple partners to facilitate moves, and we can't control the operational aspects of these separate entities. ******** signed and acknowledged all the terms and conditions of her move. Please see the documents I attached. She was picked up on July 27 and attached is a document showing her start of delivery date to be August 8. From WA to TN is up to 18 business days to deliver, so from August 8 we had up to Sept 1 to finish the day. We were 1 day delay due to some route issues with our partner carrier and she was properly informed, and yes we pay $20 for each day we are late. Now for the issue about the semi truck not being able to get to her house, we explained to her that the semi truck is loaded with other items and with its weight, it wont be able to get to her house. we saw the picture where her house leads and even told her we can try but if something happen to the truck, she will be responsible. after a few back and forth conversations, she finally agreed to get a smaller truck - which is again she agreed and signed when she booked the move that in case a semi truck cannot go to her house, she understands that a shuttle fee will be required. since she refused to pay an extra fee for a shuttle, we gave her an option to get her own truck, As for the other items on the truck, that is true because we use semi trucks for deliveries, the truck can carry up to **** cubic ft. Customer has 12 cubic ft, the rest are our other customers items. As for broken items, although the boxes are labeled fragile, we dont open boxes and if the customers didn't wrap it right, items can be broken. again customer signed and acknowledged that in cases like this they can file for damage claim.

  We take all feedback seriously, as it helps us improve our services and our network of partners. Her experience does not align with our intentions to provide a smooth and reliable moving process for our customers.
  Once again, we apologize for any distress caused by this situation. We truly value her feedback and will use it as an opportunity to better serve our customers in the future.
  Thank you for bringing this to our attention

   

  Customer Answer

  Date: 09/18/2023

   
  Complaint: 20608510
  
  I am rejecting this response because:
  See attached photos. Boxes labeled glass and fragile were on the bottom of a massive stack. As I said, over $5,000 worth of damage due to your companies irresponsibility. These damages are 100% due to your company's negligence. How would you react if these were your belongings? You'd probably want that company who damaged your stuff to do the right thing, apologize and reimburse you for the damages. That would be the right thing to do.
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/18/2023

  First and foremost, I want to extend my deepest apologies for the distressing experience *************** ***** have had with our services. I talked to her on the phone and apologized Customer satisfaction and the safe handling of our clients' belongings are of paramount importance to us, and it is disheartening to hear that we have failed to meet her expectations. I fully understand the frustration caused by the damages incurred during the moving process. We'd like to request that she files a claim for the damages with Anthem Claim to start the process, we sent her the claim form on September 22, 2023.

  We value her feedback as it helps us improve our services and prevent similar incidents in the future. As part of our commitment to making this right, we have already terminated the services of the crews involved during her move.
  
  Once again, I sincerely apologize for the inconvenience and frustration this situation has caused her.
  

  Yours sincerely,

  ***************************** - owner 

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Posh Moving company started out on the wrong foot. They showed up at 5:30pm on the alternate date they gave me. I had paid for professional packers and movers. I paid for packing boxes for my mattress and dishes. I also paid for wardrobes for my clothing. They didn't provide any of these. They did bring wardrobe boxes. But, they didn't bring the arm that you hang the clothes on. That rendered useless. Then, instead of sending professional packers and movers, they sent laborers. No packers/movers would have destroyed my household goods in the way that these laborers did. 1. Within the first hour, I caught one of the two laborers dragging my brass dining table on its side on concrete. It was ruined before it was loaded. 2. They folded my king sized mattress in half and wrapped it in celophane. It was destroyed and filthy once it was delivered to the new address.3. They stacked my mother's, out of production, fine china on top of each other and taped them, then threw them in a box with other kitchen items. Many were broken. 4. They destroyed a bedside table. The marble top was torn off.5. They broke an antique curio cabinet by not wrapping it properly.6. They packed my dishes in a wardrobe sized box with small kitchen appliances. They crushed my Tupperware and broke my dishes.7. My laundry drying rack was destroyed and mangled upon delivery.8. My Le Crueset pepper shaker was broken, as were many other items.9. They broke my coffee grinder.10. More pics can be provided of other items.I called a 24 hour number while they were packing my items. No one answered or returned my calls. Finally, I asked one of the laborers for their boss's number. She said she couldn't do anything. They refused to work with me, as well. There is no way professional movers would have done this. The management of the contracting company told me that they were short-handed, and sent these guys to move me.They shouldn't be in business.

  Business Response

  Date: 09/07/2023

  Mr. ***************** hired a moving broker, and that is how we got him as a customer. He agreed for the pick up day and time June 19 between 4-6pm, and we showed up on the agreed time. The table he was referring to during pick up was with him helping our movers. there was camera in that location, but even  if we tried to explain to him, he already has it in his mind that it was our fault. The other stuff that was broken, he packed it himself and we don't open our customers boxes, Chinas he took pics with show that it was not packed without cushions in between or bubble wraps. Mattresses can be folded and wrapped, we have mattress cover for sale but he did not buy it, so we shrink wrap it to avoid damage. ************** is allowed to file for claims for the damages on these items but instead of communicating with us directly, he started sabotaging our business and our broker's by sending multiple negative reviews online. We value our customers and although we sometimes do not meet their expectations, our office is always open for proper communication to solve the issue. We have an insurance company partner who can assist him for claims, all he has to do is call us. The problem is when he would start yelling and disrespect every employee he talked to, We value his business but I don't think it is fair for him to disrespect us non stop. ************* can call us and we would love to assist him in filing a claim.

  We appreciate you bringing this matter to us, as this would help us improve our services. 

   

  Thank you.

  Customer Answer

  Date: 09/16/2023

  I mean, that is literally the most unintelligible and unprofessional response I have ever seen in my life. This shows you the lack of professionalism and lack of confidence that this company seems to not be able to overcome.
  

  First, lets address the table, and whether not, they were cameras. This is an almost obvious admission. The one guy who was dragging it down. The sidewalk on its side is the one at fault. I will get camera footage from the business to prove this

   

  As far as what I packed in my truck, its quite obvious. None of it was what was in the boxes that I received on the day that they delivered it in the condition that they were in. That is when those pictures were taken. Secondly, the boxes that I am complaining about or on their inventory. Those are the boxes that they packed. The only things that were packed I mean were in my truck and were personal items.

   

  I am in the process of filing a claim through the cumbersome process that they have.

  ***, I have a receipt which I will produce that says I purchased a mattress cover. And, I asked for and purchased other packing materials which they did not bring.

  And, I did not notice where they say they have records of these guys having experience moving and packing. All you have to do is look at the pictures that were in the boxes in the condition in which they were delivered. This tells you everything you need to know about this company.

  As far as if they were to explain to me, what kind of response is that? So youre not going to try to explain simply because you assume that if you tried to explain that I would listen. This is coming from a company that I called directly to the manager and she told me I would have to go through the contract company and then she could do nothing else. So, she never tried to explain. 

  Im not sure how the Better Business Bureau goes about marking incompetent, unprofessional companies that do not deliver on what they promise. But, I can assure you this wont be the last complaint that you get. They have an abysmal reading already on ****** reviews.

  Customer Answer

  Date: 09/18/2023

   
  Complaint: 20514381
  
  I am rejecting this response because:

  I mean, that is literally the most unintelligible and unprofessional response I have ever seen in my life. This shows you the lack of professionalism and lack of confidence that this company seems to not be able to overcome.
  

  First, lets address the table, and whether not, they were cameras. This is an almost obvious admission. The one guy who was dragging it down. The sidewalk on its side is the one at fault. I will get camera footage from the business to prove this

   

  As far as what I packed in my truck, its quite obvious. None of it was what was in the boxes that I received on the day that they delivered it in the condition that they were in. That is when those pictures were taken. Secondly, the boxes that I am complaining about or on their inventory. Those are the boxes that they packed. The only things that were packed I mean were in my truck and were personal items.

   

  I am in the process of filing a claim through the cumbersome process that they have.

  ***, I have a receipt which I will produce that says I purchased a mattress cover. And, I asked for and purchased other packing materials which they did not bring.

  And, I did not notice where they say they have records of these guys having experience moving and packing. All you have to do is look at the pictures that were in the boxes in the condition in which they were delivered. This tells you everything you need to know about this company.

  As far as if they were to explain to me, what kind of response is that? So youre not going to try to explain simply because you assume that if you tried to explain that I would listen. This is coming from a company that I called directly to the manager and she told me I would have to go through the contract company and then she could do nothing else. So, she never tried to explain. 

  Im not sure how the Better Business Bureau goes about marking incompetent, unprofessional companies that do not deliver on what they promise. But, I can assure you this wont be the last complaint that you get. They have an abysmal reading already on ****** reviews.

  
  
  Sincerely,
  
  *****************

  Business Response

  Date: 10/17/2023

  
  We appreciate ************** taking the time to share his experience, and we sincerely apologize for the inconveniences and damages caused during his move. 
  

  In light of his complaint, we are prepared to take the following steps to rectify the situation:
  

  Compensation for Damages: ************** applied for claims on the damaged items. 

  Refund for Services Not Provided: We acknowledge that he paid for packing boxes, that were not provided. We will issue him $100 refund for this.

  Employee Accountability: We will take appropriate disciplinary actions against the employees responsible for the damages and the lack of professionalism. Training programs will be reinforced to ensure all team members adhere to our high standards.

  Improved Communication: We are implementing measures to enhance our communication protocols, ensuring that customers can reach us promptly, especially during the moving process. We will establish a dedicated communication channel for addressing customer concerns.

  Quality Assurance: We will review and reinforce our quality assurance processes to guarantee that every move meets our customers' expectations. Regular checks and training sessions will be conducted to maintain the highest standards of service.

  Thank you for bringing this matter to our attention. We value his feedback and will use it to improve our services and prevent similar issues in the future.

  
  Sincerely,

  ***************************** (owner)

   

  Customer Answer

  Date: 10/21/2023

   
  Complaint: 20514381
  
  I am rejecting this response because: certainly go ahead and send the $100 for the boxes you didnt supply, and I had already paid for. But, what about the $1500 brass dining table your unskilled laborer you sent, because you were short staffed, dragged across the concrete on its side.
  

  other than the padded ****** reviews from your workers and friends, you have a record. 
  

  i called you in the middle of the move and told you the estays. You told me there was nothing you could do and left me with a mess. 
  

  I think you can do better than the $100 for boxes I had already paid for.

   

  Sincerely,
  
  *****************

  Business Response

  Date: 10/23/2023

  We will be mailing the $100 refund to ****************** delivery address on file. As for the table, we will wait for the claim to be processed, and sent back to ** by Anthem Claims. Once we receive it, we will mail ************* another check for the approved claim reimbursement. Thank you.