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Business Profile

Pool Contractors

Adams Pool Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a pool that was resurfaced by Adams Pools with pebble tech 10 yr warranty. Last payment 6-18-17. I paid 14k for the work. In the first year or two, the pebbles were coming up and leaving a flat gray looking spot a couple inches round in a couple spots (6 or so). They came out and put underwater clear puddy or something over it and pushed fresh new pebble into it so it looks ok from above ground. It does not bond and pebbles keep coming up and I have more spots now and streaks in some areas that cover 15' by 4' or so. They say that's normal and nothing they can do about it. Natural fading. The issue is the pebbles seem to be coming up which is why the gray concrete is showing more. They want to keep putting a temporary bandaid fix on it every year because it comes up that quick until my warranty is up. I paid a lot of money for it and this is what I am stuck with. I would have addressed this sooner but Covid has prevented me from calling them back out. They were here a couple weeks ago and I still haven't heard back from them on what they want to do.

    Business Response

    Date: 09/06/2022

    Contact Name and Title: *********************/ Mgr
    Contact Phone: ************
    Contact Email: **************************************
    The customer does have a ****** prorated warranty. A date has been set in October for the pool to be drained and the patches he is referring to be done with the actual pebble material. The repairs done previously were with epoxy because it was not feasible to drain at that time.
    Repairs have been scheduled.

    Business Response

    Date: 09/21/2022

    Business Response /* (1000, 9, 2022/09/06) */ Contact Name and Title: Floyd M****/ Mgr Contact Phone: ************ Contact Email: ******@adamspools.com The customer does have a 10year prorated warranty. A date has been set in October for the pool to be drained and the patches he is referring to be done with the actual pebble material. The repairs done previously were with epoxy because it was not feasible to drain at that time. Repairs have been scheduled.

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