Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are harassing me come to my house banging on the door when I open it walk straight in and say nothing. Whoever ***** ***** is put a target on me. I made and arrangements to pay 400 then got an eviction the next day with a different amount from the usual. Also late fees change monthly. I feel like they might be in my house when I am gone taking my papers from the evictions why hold it for 3 months knowing I don't have an income and wouldn't let me pay anything this was a set up. The one I got before was actually on my bed. Not on my door. They had a mandatory exterminator that day like why is it a good idea to play with people personal space

  Business Response

  Date: 09/16/2024

  This is the first time it is being brought to our attention concerning people banging on her door and walking straight in without saying anything.  The last time our maintenance staff was in her unit was on 9/5 for an open work order Ms. ***** placed with permission to enter for a broken kitchen drawer and a metal entry door issue.

  I have attached the promise to pay Ms. ***** submitted on 8/19 which was after the attached 7 day notice date of 8/7 for the amount of $1,012.40.  Ms. ***** is correct we do not accept partial payments which is why she was originally turned away with her $400 payment.  The August 7 day notice she found on her bed would've been placed there by someone in her unit and not our pest tech since he wasn't in her unit until 8/14.

  I have attached the complete ledger since for some reason the one Ms. ***** attached is missing the last line with the correct total amount due.  Late fees are assessed to the current month's amount due, it doesn't include any previous balances since we have already charged late fees to that amount.

  There are tenant's who do not report issues with their unit which is why management has to perform mandatory inspections for any building/units we continue to have complaints for.  

  My suggestion for Ms. ***** is to make sure those residing with her in the unit not touch the notices placed on her door moving forward. 

  Customer Answer

  Date: 09/17/2024

   

  Complaint: 22274912

  
  

  I am rejecting this response because:

  
  

  Sincerely,

  
  

  ****** *****

  
  

  I have no one to call but the office I've asked for a corporate number or someone other then the office to talk to. My whole house had to leave for the inspection we all came back together so I am confused how someone in my household put this on my bed. I called and talked to ***** about the maintenance guy banging on my door. This is why I need legal help because of these lies as you see on the ledger I will upload again it says $1012 then fees went somewhere then it changed to 959. This is a set up because if you know I have no income why not accept the $95 monthly? If you know for a fact you received the money from section 8 on the first starting in June? Not allowing me to make partial payments while you put on late fees for something not my fault is unethical and I have obtained a lawyer because I've been harassed since I moved here. I made 2 work orders since being here each time it has took months for them to come. They said they fixed the shower last year and didn't thats when I first saw the roaches coming out of the shower post he was fixing with 1000 roaches in the tub from it. Why would I have to report it if he maintenance guy was working on something and that many roaches came out. When the tenant behind me moved they got worse. When the tenant up under me moved they got way worse and she can arrest I had no furniture until September because she gave me some furniture. The fact they are trying to make it seem like I brung the roaches is insane. Especially when your whole complex has roaches. I have been to at least 5 apartments in 5 different buildings and everyone has roaches. How can you blame his on me. Yes I have a young child but so does so many others. To put a whole building infestation on 1 person is insane. Especially the fact I threw my whole apartment before this away and had my bed in bags when I moved in is insane to me. I literally don't have dressers and just got a couch a year ago smh. Instead of fixing the problem they would rather find someone to blame and try to take my section 8. This is what Nevada landlords do I hear. But I am here to make sure nobody else goes through this. How is this legal? He saw all those roaches and said or did nothing. My daughter is my witness since their maintenance workers never see anything. Please explain how you can still say $1012 when those late fees shouldn't be on there smh. Imagine how many people they have evicted and credit they have messed up because they change their fees the way they want. 

  Business Response

  Date: 09/18/2024

  After reviewing Ms. ****** ledger I called the phone number we have on file and left a message for her to return my call.  I did find a discrepancy however it doesn't fall on the landlord, it falls on the Housing Authority.  The office phone number to reach me at is ************. 

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is fraudulent they took my whole deposit and made up a whole lie on their detailed move out statement I move out my unit on February 28th and they charged me for March full rent they was already told my section 8 I was moving out I didnt have to start paying 271 in rent until March and ****** the property manager said I owed him and I dont *** contacted *** and I asked for Grisworld owner number he told me hes not allow to give out that information

  Business Response

  Date: 07/11/2024

  Per everyone's lease signed at move in it states:

  Tenant hereby authorizes Owner to use the Security Deposit for any one or more of the following purposes upon termination of the tenancy:
  
          (1)      For payment of delinquent rent;
          (2)      For repair of damages to the Premises,including furnishings and appliances, caused by Tenant exclusive of ordinary wear and tear;
          (3)      For cleaning the Premises, if necessary; and
          (4)      For replacement of locks and keys in the event keys are not returned.

  After assessing the unit for damages the following were charged: Trash removal, cleaning fee, microwave door, interior door, and carpet shampoo.  After these charges that left the tenant owing a balance of $108.41.

  Customer Answer

  Date: 07/27/2024

  Please see reviews on company website

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May ************************************************************************************************************ both corners of the ceiling I immediately contacted the office and told them I wanted to move the roaches had been coming out since October when I first moved in they sent a pest control guy out once a week but until it got hot they stayed dormant they are in the walls of this building and no pest control will be able to fix what I had living in my apartment I put in my ********************************************************** back my full deposit along with the **** I had prepaid in my rent till September today on June 12 I called to check the status of my refund and was told I was issued only 2k back and they came up with all of these made up chargers I took a video of my apartment when I moved out of what it looked liked I had issues with these things th at they are trying to charge me with from the beginning I have pictures of the infestation as well as the video of my apartment when I left I was forced to throw all of my belongings furniture away just so that I wouldnt take them with me when I moved I had to find another home in a matter of 3 weeks and I did everything in my power to make sure I would get all my money back I told him as long as he agreed to giving me back my deposit and the money I prepaid we would be just fine but he (***) the land lord did not follow thru with his end these apartments are a health hazard and need to be shut down

  Business Response

  Date: 06/13/2023

  Good Day        With the utmost respect  to our current & former residents.    As with any past resident, we have issued the Final Accounting Statement with any refund due,  according the ****** Law.    I respectfully & humbly disagree with our former residents' description & characterization of the apartment.    I invite everyone to question me about their Move Out Charges.    We should never rush to judgment. 

  Sincerely

  *****************;   Manager

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 20176489
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 06/14/2023

  I am trying to upload the video and pictures but it is not slowing me to the damages you are saying or charging me for are things that were allready an issue before I moved in there was no real damages to that unit and you said that during the walk thru we did which I recorded as well I told yall the drawer in the kitchen was broke a week after I moved in you guys pieces that apartment together just so it would look good to the eye but in reality lets state facts 1 my washer and dryer didnt work for the first 2.5 months it took yall to replace it 2 the water heater broke in the middle of the night I woke up to my whole living room flooded 3 my dishwasher leaked some one had to come out and fix all of the. Things do I need to go on .

  Business Response

  Date: 06/21/2023

  As the Property Manager,  I am the responsible person.    Our past resident needs to submit in writing her disputed charges to Cheyenne Villas & please ask for a copy.     With all due respect,   I will not debate our differences in a public forum.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This unit is infested with German cockroaches, I have not been able to move into the unit due to this problem. I have paid my rent on time every month for an apartment I cant move into due to this problem. I noted this problem on the move in sheet thinking that this problem would be fixed however every time I go to the unit there are roaches crawling around. I can not/will not live in an apartment full of roaches. Every time I explain this to the employees, I am told that they would put me on the list for the apartment to be sprayed. The apartment has been sprayed several times, and there is still a ***** infestation obviously, its not working . They keep telling me that the pest control people say that there is no infestation, which is not true .my resolution to this problem would be to move into a different unit without roaches.

  Business Response

  Date: 01/18/2023

  I'm sincerely troubled by any resident complaint when it involves "habitability".   In this case my assistant manager, ***** & myself personally inspected said apartment.   I looked in & around the;  kitchen sink & cabinets, oven, refrigerator, fireplace, water heater, guest bathroom.   With all due respect,  I did not find one pest living or dead.  I asked our resident if she could point out where she was seeing them ?    she could not.     We've also had pest service treat the apartment & will continue to do so upon our resident's request.    Based on the Pest Control technicians inspection & treatment, we will certainly discuss switching locations.

  I invite anyone to visit our community & will answer any questions.  We're here to serve our residents.

   

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18664398
  
  I am rejecting this response because: see videos of live and dead roaches that I showed to management, and I was denied the opportunity to move to a different unit without roaches . Management stated that all of their units have roaches due to the fact that its impossible to keep roaches out with the wires and lines going into the units. Management invited you all to come and inspect the units. I advise you to talk to the residents.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/09/2023

  As I stated in my original response, the assistant ************************, myself & the resident inspected her apartment.    I could not find any pests the resident was claiming were in her apartment,  I commented  "I'm striking out finding any, can you show me where they are ?".   With all due respect,  the resident could not.   The resident called for a pest control treatment which occurred on January 18 by a licensed/certified Pest Service.   A followup treatment by the same pest company happened the following week on January 25,  with "No Activity Found".   I told our resident we would clean her apartment.  We have not heard from our resident about any further problems in the two weeks hence.   I will gladly meet with our resident & inspect her apartment to verify her claims.     Respectfully    ***************** Manager