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Business Profile

Gunsmiths

New Frontier Armory, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spoke with manager **** and he accepted no responsibility, and only believed his gunsmith, funny thing is the exact component. I hired new frontier Armory to remove is the item that is damaged.order #****** June 24, 2023.Hired new frontier armory to remove a collapsible **** stock on my Benelli M4 shotgun, and when it arrived to my ********** was extremely scratched, dinged and ****ed. Do not trust new frontier armory with your firearm, they will scratch, **** and ding your expense firearms and claim they received it that way, even though they were shipped a brand new firearm from another dealer. Refused to accept zero responsibility even though the other dealer went way out of their way to make things right and replace the very expensive item new frontier, Armory was hired to remove from the firearm, its kind of ironic to me, hired NFA to remove a component, and thats the very component that you received super scratched and ****ed.

    Business Response

    Date: 08/08/2023

    Hello,

    This customer reached out to us and he received a credit and the situation was rectified. He informed us that he would be removing his complain

New Frontier Armory, LLC is NOT a BBB Accredited Business.

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