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Business Profile

Pool Contractors

Spartan Pools, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

This profile includes complaints for Spartan Pools, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spartan Pools, LLC has 3 locations, listed below.

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    • Spartan Pools, LLC

      2915 Losee Rd STE 110 North Las Vegas, NV 89030-1100

    • Spartan Pools, LLC

      Las Vegas, NV 89108

    • Spartan Pools, LLC

      720 W Cheyenne Ave STE 140 North Las Vegas, NV 89030-7846

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The original file of a warranty claim was back in November 14th of 2022. There are issues with our jacuzzi spillover rusting and the grout for the jacuzzi is cracked and falling apart. I contacted ************** through emails and notify Spartan Pools of the issue. They assured me that someone would come out and take a look at it. Someone did come out without our permission to enter our property and all they did is try to clean it not repair it. With life as it happens I have more important things and I never got it address. Since then it's also come to our attention that during the tiling they covered up our automatic fill hole. So now since we want to add an automatic fill system we can't because they've blocked it with the tile when they did the job. I have now reached out again on July 8th by calling the office to again file the warranty claim for the failed parts and workmanship to get addressed. ****** reached out to try to schedule a time. Every time we've agreed on on a day and time that he'll stop by or someone will stop by nobody ever stops by. At this point I do not know what to do as they are clearly trying to avoid repairing their poor workmanship which is still under warranty.

      Business Response

      Date: 09/03/2024

      Hello, 


      This the first time we receive this but we will work on this 

      -*****

      Customer Answer

      Date: 09/03/2024

       
      Complaint: 22143203

      I am rejecting this response because:
      This is all your company has said since I started the warranty claim in November of 2022. Please see the attached. There is nothing that has to be looked in to. It just needs to be repaired. The grout work for the jacuzzi is crumbling, the spill over has been rusted for years, and you tiled over my auto full plumbing outlet. 


      Sincerely,

      ****** ******

      Business Response

      Date: 09/09/2024

      Hello, 

      ****** the owner can go over tomorrow with ***** and a supervisor to take a look tomorrow at 8AM to resolve the issues  

      Please let us know if that's okay 

      Thank you 

      Business Response

      Date: 09/10/2024

      Hello, 

      We were there today looking at the jobsite. ****** talked to a stainless steel manufacture (attached is his email). What we have to do is clean it up, it has to be cleaned up at least once a year. 

      We will be cleaning it up now and next year as a curtesy, after next year you can take care of servicing it or you can reach out to us and we can help out or if you prefer to change the spillway to tile we can do that as well. We can do schedule to lower water level to remove tile and recover the feed line and do grout repair on Monday if customer is ok with that  

      Please let us know as soon as possible 

      Thank You 

      Customer Answer

      Date: 09/16/2024

       
      Complaint: 22143203

      I am rejecting this response because: As I stated previously in this compliant, they say they'll come out and then that's all that happens. They never reach back out to tell me how they are going to fix the issues. The same thing has happened again. They came out and that was the end of it.

      Sincerely,

      ****** ******

      Business Response

      Date: 09/16/2024

      Good Afternoon, 
      On Sept 10th we reach out the day ****** went out to take a look and haven't heard anything until now. We offered to go out, even gave suggestion on the spillway. I have copied the messaged that was sent on Sept 10th and reattached the email from the manufacture, You can also look at the "Respond To Complaint" history for original message from Sept 10th 


      Message to the BBB on Tuesday, September 10, 2024
      Hello, 
      We were there today looking at the jobsite. ****** talked to a stainless steel manufacture (attached is his email). What we have to do is clean it up, it has to be cleaned up at least once a year. 
      We will be cleaning it up now and next year as a curtesy, after next year you can take care of servicing it or you can reach out to us and we can help out or if you prefer to change the spillway to tile we can do that as well. We can do schedule to lower water level to remove tile and recover the feed line and do grout repair on Monday if customer is ok with that  
      Please let us know as soon as possible 
      Thank You 
      Attached Files/Documents
       RUST ON STAINLESS STEEL.pdf

      Customer Answer

      Date: 10/01/2024

      I did respond as they're response was the same old band-aid response they gave me prior to opening up this claim with the BBB. They don't care about their customers after they have your money, that's been made clear. 

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