Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gun from them that was supposed to come with a carry handle which was not included. I called them and was told it was on back order. A month later I got an email saying the part came in and would be sent , that was 5 weeks ago still no part. Now they wont answer my calls or emails. I feel like Im just getting the runaround. I dont know what else to do

  Business Response

  Date: 03/12/2025

   

  On February 4, 2025, our database showed that we had one remaining part in stock and customer service informed the customer, unfortunately, the database was incorrect, and we didn't have one to provide the part. Good news is, we were able to locate the correct part from another source and it is being shipped to the customer today.    

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Armscor / Rock island armory listed a rebate for a free 410 shotgun rebate with the purchase $1,000 or more of guns from them. The rebate was valid and filed for, they then replied with that the rebate is complete but they do not have the item in stock and that they do not have a time frame on when they will have it back in stock. So they gave me a 'coupon' for the gun that they wanted me to claim from their website when the gun comes back in stock. They then stated that I no longer needed to do that all I had to do was send them my FFL dealer of choice and they would send it when they could. It has been two months since it has been out of stock, the other day it came back in stock with only 60 remaining and then they tell me days later that they are not sending it to me until I claim it on their website which is impossible as it is out of stock again. All I want is for them to send me the item they promised with the rebate. I should not have to jump through any more hoops or wait for months with the possibility of maybe catching the limited stock item. They are also selling this item with 3rd party resellers so they have stock available, or could at the very least allow me to claim one from the 3rd party.

  Customer Answer

  Date: 02/25/2025

  ***** ******

  Customer Answer

  Date: 02/25/2025

  Just got a call from *** at Armscor, it sounds like they will have them in stock again in the middle of March. If this is true and they send me the gun to my FFL of choice without making me jump through more hoops of claiming through the website again that would be great. I tried to give *** a call back but it went to voicemail. I appreciate him reaching out, the company does make some nice stuff and I would like to further support them as long as the rebate comes through with not so much hassle. I work and attend school so I cannot be constantly watching their website for the item to come back in to stock.

  Business Response

  Date: 02/25/2025

  
  I contacted the manager of ********************, Armscor's online store, and shared with him Mr. ******** complaint.  I was informed that due to the overwhelming response to the promotion, we experienced inventory shortages, which caused delays in processing orders; fortunately, we should be receiving 500 more units by mid-March. I called Mr. ****** and left him a VM, updating him of our mid-March delivery and that his order will be processed forthwith. 
  

  Respectfully,
  *** **********

  
  

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22983051
  
  I am not rejecting this response but this is the only way for me to directly respond:

  Hello, I appreciate the response. I was not getting a very definitive answer from customer support on the dates these would be available, I was repeatedly told that there was no known time when stock would be available so I was under the impression these were just not going to be available again. As long as I receive the rebate item by that time I am alright with that. Currently though will this be sent to my FFL without me having to claim this through the website? My FFL is not currently listed on the website so it will not allow me to get in the queue on there, also the shipping was said to be covered but it does not have an option for free shipping. Customer support did say they were trying to add my desired FFL and it would be shipped to me last time, but when it came back in stock with only 60 available they did not send it to me and instead changed their mind and said I had to claim the item on the website. Just trying to get a definitive answer so I am able to receive the item when it is available. Thank you. I do really like the items you guys make and would love to continue to support as long as I end up getting the rebate item.

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/27/2025

  I left a voice mail for Mr. ***** on 2/25/25 at about 1351 hours, not hearing from him I left a second voice mail this morning, along with my personal cell phone number so that he may contact me at his earliest convenience.  If Mr. ****** prefers to email myself or **** ********, manager of ********************, so that we can resolve this matter, here are our email addresses: 

  ***********************************************************

  ********************************************* 

   

   

   

   

  Business Response

  Date: 03/06/2025

  Date Sent: 2/27/2025 2:37:19 PM
  

  I left a voice mail for Mr. ***** on 2/25/25 at about 1351 hours, not hearing from him I left a second voice mail this morning, along with my personal cell phone number so that he may contact me at his earliest convenience.  If Mr. ****** prefers to email myself or **** ********, manager of ********************, so that we can resolve this matter, here are our email addresses: 

  ***********************************************************

  ********************************************* 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22983051
  
  Not rejecting response, but I keep getting varied answers from your support team. I was told that I still need to submit the order through the website, but yet I was told I would be shipped the item when it is back in stock the middle of this month. I tried to enter my FFL but that was also not available but yet my FFL sent in all documentation over a month ago now. I am very busy with work and school so I am not able to always get back to messages right away, I did try to give *** a call right after he called me that first day but it went straight to voicemail so I was unsure if I had the right line. I sent *** and the manager an email. Please verify that I will receive the item this month, as I keep getting a different response from your support emails. Thank you.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/12/2025

  Armscor has received the promo guns and is shipping them.  If the customer has not already provided a copy of his FFLs license, he can email it to Kyro. If we have it by tomorrow, we can ship by Friday.   
  

  My personal cell is ************ 

  Customer Answer

  Date: 03/27/2025

  Hello,

  This complaint is not resolved. Armscor has not replied since March 12th. I have reached out several times with no response. I was trying to give them a reasonable amount of time to respond before sending in more information to BBB. Please reopen this as I still do not have the rebate product after they said they would ship it after just a 1-2 days. It has been over a week without shipping confirmation.

  Customer Answer

  Date: 03/27/2025

  The last message Armscor sent BBB is incorrect. The *** has been sent in by the *** company over a month ago. Armscor even confirmed they had it, I was showed proof by the *** they sent it in as well. I still do not have the rebate item and Armscor has not responded since March 12th to me personally. I have reached out multiple times. 

  Business Response

  Date: 03/31/2025

  The customer's firearm was delivered Friday 3/28/25 and signed for by Nico.  

  Tracking 286880908598

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 10-29-24 Ownership Date: 11-12-24 Purchase From: ********************* Price: $460.32 I am beyond disappointed with my experience. ****************** claims to provide quality products and service, but my experience has been the opposite. I purchased a NEW firearm expecting it to work as advertised. Instead, Ive endured over a month of troubleshooting, sending countless pictures and videos, and even wasting more money on additional clipsnone of which solved the problem. The firearm simply failed to load.On top of that, I had to spend even more time and money finding an *** willing to deal with the hassle of calling the company, navigating their unhelpful support process, and arranging an RMA. To make matters worse, I was charged a fee for this inconvenience.After weeks of back-and-forth, I finally managed to ship the defective product back. Once it arrived, I was informed it would take 2 to 6 weeks for them to even get back to me! And instead of standing by their product and providing a replacement, they said they would "attempt" to repair the firearm.This is completely unacceptable. When someone purchases a new firearm, they should receive a working product. If its defective, the company should immediately send a replacement and deal with the repair themselves. Instead, Ive had to spend my time, effort, and money for a subpar resolution.

  Business Response

  Date: 01/13/2025

  *** **********, replying on behalf of ****** O. ******

  To whom it may concern:

  I have read and understand the customer's complaint.  We received the customer's firearm on 12/26/2024, which included a copy of API's FFL and the customer's signed RMA form, which states that the estimated repair time is 4-6 weeks. Although 4-6 weeks is merely an estimate, the customer's firearm arrived only about two weeks ago. Nevertheless, after examining the firearm with a gunsmith, we determined the issue to be minor and easily repaired. However, in the spirit of good customer service, I directed the gunsmith to replace the customer's firearm, which should ship in the next day or two. I updated the customer by phone.

  Respectfully, 

  *** **********, VP International Customer Relations

    

   

   

  Business Response

  Date: 01/16/2025

  Date Sent: 1/13/2025 5:35:04 PM
  

  *** **********, replying on behalf of ****** O. ******

  To whom it may concern:

  I have read and understand the customer's complaint.  We received the customer's firearm on 12/26/2024, which included a copy of API's FFL and the customer's signed RMA form, which states that the estimated repair time is 4-6 weeks. Although 4-6 weeks is merely an estimate, the customer's firearm arrived only about two weeks ago. Nevertheless, after examining the firearm with a gunsmith, we determined the issue to be minor and easily repaired. However, in the spirit of good customer service, I directed the gunsmith to replace the customer's firearm, which should ship in the next day or two. I updated the customer by phone.

  Respectfully, 

  *** **********, VP International Customer Relations

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took part in a sale offer this company had in September. Purchase a 1911 and receive a tm22 rifle for free. Got home and cleaned everything up. My father also participated in this sale, and mentioned his wood grips that came with the pistol. I did not have any where he specified his were. My neighbor and his son ALSO participated in this sale and received wood grips. I went to the retail location I had purchased the pistol from and they looked through at least 4 other pistols, and they all had wood grips. At this point I had been in contact with *** customer support about this, and was told this pistol did not come with wood grips. When I explained that at least 7 other pistols of the same model were known to come with wood grips, they consulted their management team and confirmed they did and I was short the parts. They referred me to the parts department, where I've been told for the last three months a variety of things. The grips are either on backorder, on the way, or I should get a tracking number from ****** of which I have not. All I wanted was a set of grips I should have received 3 months ago, and at this point, a care package should probably be in the works if they want me to be a continued customer, because this is ridiculous.

  Business Response

  Date: 12/26/2024

  To whom it may concern:

  Ive read and understand the customers complaint. Due to issues with global supply and demand, its sometimes necessary to change vendors, materials and product specifications. Knowing this occasionally happens, weve added the following disclaimer to the bottom of each page on our website and catalog:

  2024 Armscor International, Inc.

  Advertised item appearance and specifications may change based on parts availability and product modifications. 

  That said, in the spirit of good customer service we try to work with our customers to resolve these types of issues.  Depending on the availability of the hardwood grip panels, we will send the customer a set as soon as possible.  
  

  Respectfully,

  *** **********

   

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22720531
  
  I am rejecting this response because: 

  I contacted the retail location where the firearm was purchased. They stated that they would be happy to deal with the rock island warranty staff, and process. They have a set of grips sitting aside with my name on them. Took 48 hours start to finish. I understand that parts and availability are non existent with supply chain issues or what have you. But three months without anything, working on 4 months, nothing of equivalency offered, a coupon for grips that may be physically present elsewhere, etc, a crisp 20 dollar bill mailed to me to buy grips somewhere. Anything like that would have been perfectly acceptable. 

  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 01/16/2025

  *** **********, replying on behalf of ****** O. ******

  The customer purchased an ******************** firearm that functioned as designed and was free of manufacturing defects. Unfortunately, due to availability of the grip material, other grips were substituted, which we reserve the right to do.  A claim was submitted on 9/23/2024 by customer, ***** ******. The customer was told that the wood grips were backordered and monthly updates with the customer were made through December 10, 2024.  As of 1/16/2024, the hardwood grips are still on backorder. The customer will be notified if and when they arrive. 

  Respectfully,

  ***

   

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22720531
  
  I am rejecting this response because:

  
  While it is true that armscor did sell me a pistol that does function as advertised, the included statement from armscor, does not satisfy me. "Unfortunately, due to availability of the grip material, other grips were substituted, which we reserve the right to do."
  Given that there are known pistols on either side of the serial number of mine, that did include the grips, they were not "substituted" per say. I do understand the right of armscor to substitute, sure. But at least one missing from the middle of a run doesnt seem like a substitution. Maybe it is. I never was offered an option for any other type of grips, I do have a nickel finish with pearl grips, I would have accepted a pair of those, or ANY other type of option aside from the rubber the gun came with, should I have been offered. I have since met with the retailer of which it was purchased and had the problem resolved with them. Needless to say, I'll be happy to spend my money with that retailer in the future, but likely will not purchase another armscor product.
  Sincerely,
  
  **** *****

  
  

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A2 22 TCM /9 mm ten round magazine only takes nine 9mm rounds. Verified by the master gun ***** at Armscor per ***** (customer service).I purchased 5 magazines and its been two months of coordinating with Armscor. The customer service said they are replacing them but they only sent the defective magazines (5 each)***** was very supportive but the problem was not resolved.

  Business Response

  Date: 11/21/2024

  *** **********, VP of Customer Relations on behalf of ****** O. ******, President/CEO
  

  Ive read and understand the customers complaint. 

  The customer owns a Rock Island Armory *********************** that also includes a 9mm barrel and magazine, which typically holds 17 rounds. However, since the customer lives in the state of **********, where magazines are limited to 10 rounds, his gun was shipped with a ten round magazine. 

  The magazine(s) furnished with this model is designed to feed  both .22TCM and 9mm cartridges, which have different diameters. With the .22TCMs diameter being slightly smaller, the magazine will accept ten .22TCM cartridges, the maximum allowed by Washington State law. Therefore, since the 9mm case diameter is slightly larger, only nine will fit into the magazine.  The customers magazines arent defective. 

• Initial Complaint

  Date:05/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered online what I thought was a *********** LA410 five round shotgun. The picture shown on the *** website as well as all other pictures on the internet show a magazine tube that does not extend to the end of the barrel. When I received the firearm, the magazine tube was extended to the end of the barrel which I initially thought was great. Then I found out that the front seven inches of the tube was blocked preventing rounds to enter this area. This is STUPID -add another seven inches of weight to the gun and not allow an additional two rounds! The picture and parts diagram in the users manual even showed a picture of the firearm with the shorter magazine tube! I phoned *** and repeatedly got a recording to leave a message. I finally got through to a real person who said his name was ****. I told him of my dissatisfaction of the firearm. He asked for the serial number and told me to email him a photo of the firearm which I did. I heard nothing back. I sent two additional emails asking for a possible solution - a shortened magazine tube or a fully functional long magazine tube. Still I heard nothing back. I think the forend and magazine tube may be press fitted and can not be removed. That's probably why I haven't heard back. The parts diagram in the users manual doesn't even show how the stock is fastened! The discrepancies go on and on. The users manual says it has a 2 3/4" chamber while the actual firearm is stamped 2 1/2".The firearm is stamped "AGLA410" which is the synthetic stock model and not the "LA410" which is the wood stock model I received.The firearm is also stamped "proof tested" whatever that means.Beware of *** ******** service. No more *** purchases for me!

  Business Response

  Date: 05/13/2024

  To whom it may concern:

  I've reviewed ****************** claim. I understand his concerns and will pass them on to our marketing department and customer service team in the ***********, so that we can make any necessary adjustments. That said, due to the dynamics of international supply and demand for parts and martials used in the manufacturing of our products, specifications can and do change with little to no notice. Being aware of this eventuality, we post the following declaimer at the bottom of each page:  "Advertised item appearance and specifications may change based on parts availability and product modifications."  Although this rarely happens, when a customer reaches out to us, we explain the cause and do our best to provide the item the customer seeks. 

  As requested by the Customer, I've called and left two voicemails, leaving my personal cell phone number so that he may contact me at his earliest convenience. I'll provide an update as soon as I hear back from the Customer. 

  *******************************, VP International Customer Relations 

   

   

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a M14Y Cal .22LR Rifle that I gifted to my son for his birthday. The gun was new and never been fired/used. I did register the gun with Armscor. The gun is in non-working order and I have attempted to contact the company since March 4th via email and phone to resolve the issue without success. The safety will not fully engage (major safety issue), and when the trigger is pulled the safety is not engaged so the trigger can be pulled. The second issue is then the trigger is pulled, the firing pin will not trigger, thus the bullet will not fire. The third issue is the bolt action when pulled back to eject a shell and put a new shell in always fully comes out. It will not stay attached to the gun. I received one call back from a Niel on March 11th but was not able to take the call at that time and have since called over a dozen times and not been able to speak to a person, or have my messages returned. I have also emailed customer support many times providing them with the serial number and photos of the gun, but have not heard back. One email that was responded too had a ticket number on it ( Ticket ID: ?**********), and all questioned were answered (as they were in all the original emails) but never got a response.I am looking to have the company honor the warranty and ultimately get a working product.. I would like follow through on communication so this can be resolved. Unfortunately I am sure I will have to pay shipping to have it serviced by them which I feel should be at Armscor's expense since the gun is new and never been used. These are safety issues that need to be resolved before I can allow the gun to be used.Any assistance would be appreciate.Thanks,*********************

  Business Response

  Date: 03/27/2024

  Good morning

  I've reviewed the customer's claim. Our records show that Representative ***** has been communicating with the customer since the claim was received. The last message was sent today (3/27) by representative ***** requesting the customer's FFL info so that we can bring his gun in for inspection and repair. The customer will not incur shipping charges, as they are covered under our limited lifetime warranty.  Additionally, I will call the customer to address any outstanding concerns he may still have.

  Respectfully,

  ***************************

  Business Response

  Date: 03/28/2024

  Business

  Most Recent Message

  Date Sent: 3/27/2024 2:46:24 PM
  

  Good morning

  I've reviewed the customer's claim. Our records show that Representative ***** has been communicating with the customer since the claim was received. The last message was sent today (3/27) by representative ***** requesting the customer's FFL info so that we can bring his gun in for inspection and repair. The customer will not incur shipping charges, as they are covered under our limited lifetime warranty.  Additionally, I will call the customer to address any outstanding concerns he may still have.

  Respectfully,

  ***************************

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming communication continues through the repair process, and a working product is received in the end. It will take time complete the process through its entirety, but appreciate having improved communication since reaching out to the BBB. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased approximately 300 rounds of factory loaded Armscor 357 Ammo, in ********************************* **********, *******. I was going to use them for the Steel Match, but my very first shot it caused my Revolver to be inoperable in my ***** and ******* model 327, N-Frame. The ignition of the live ammo caused the primer to be violently partially out of shell's pocket primer and the primer rub against the inside of the revolver's frame. It caused the cylinder to freeze up, it would not rotate at all. After several attempts to clear the jam, I took revolver to someone who could assisted me with positive results and it cleared. I then asked why did this happened? It was explained to me that the Shell may have reached it's powder limit or the projectile was seated to deep into the shell, causing a violent explosion. Then it was suggested it maybe was just a bad load. So tried to another round of the factory loaded ammo. The results was almost as bad. This time the empty case would not inject. I need to use a wooden dowel to clear the empty brass. I decided it was not worth using these dangerous rounds. I contacted the Armscor company by phone. I was informed to complete the form. I did that. After several emails, I was informed since I did not the have the Lot numbers for the Ammo box, they would not do anything. I emailed to *****, I wasn't aware I needed to have the factory card boxes with the Lot numbers. Nor it was written on the Ammo boxes to save the card board ammo box. I stored my ammo in 100rd plastic ammo box. After doing some research with Armscor complaints on their issues ammo. I only want the ammo to be Exchanged.

  Business Response

  Date: 03/31/2023

  It was reported to me that this matter was discussed within the Armscor *************************** yesterday, and that an email including a prepaid shipping label for exchange was sent to this consumer earlier today.

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased Armscor 40SW 180Gr 100rd packs x 5 (500 rds total)found quite a few faulty rounds. So I purchased a 100rd pack of Federal to just do some side-by-side testing - the results were shockingly-bad:Federal - 100/100 fired - 1 ejection issue Armscor - 72/100 fires - 28 "duds" with good strike but no fire - 1 ejection issue.Wrote armscor support and the dealer I purchased the ammo from - armscor showed zero interest in making this right - they stood behind a story of needing a "lot number" - not their product. Called Customer support - spoke with **** - he was condescending and very much non-professional in how he handled it. I had some choice words for **** out of my infuriating experience - he said it's not his problem and asked if there was anything else I needed. Now - I get to share the outcome of this to my ******* subscribers, my followers, and all my shooting buddies down here in *****. Let alone - the expense I have to bear the brunt of because Armscor failed to assist me. Shame on you all.

  Business Response

  Date: 03/28/2023

  Because this consumer was disagreeable and foul mouthed toward Armscor personnel, his proposed resolution is entirely acceptable to Armscor.  This consumer shall therefore receive no further communication from Armscor.

  Customer Answer

  Date: 03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution - however ignorant of the issue they have and should be held responsible for - and despite my sharp tongue - will have to do.  I'll now begin my full-fledged campaign to ensure they receive no business from south *****. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new Armscor 22tcm pistol conversion kit from an online retailer, the retailer suggested I contact Armscor about it. The barrel has an obvious flaw in the rifling, it looks like a crack or pit. Its large enough to catch with a wooden toothpick. I believe it could be a cavity in the material used to create the barrel. I am afraid to fire it, I have never fired or installed this barrel. I sent pictures to Armscor, after a lengthy conversation with customer service the technician told me it was a tool **** and nothing to worry about. I have never purchased or even seen a brand new barrel with such a flaw. At best the barrel is a blem, at worst it is dangerous. It was insulting to be shoved off in this manner. I believe I have been sold a sub quality product.

  Business Response

  Date: 03/07/2023

  I understand that replacement is being processed.

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19537763
  
  I am rejecting this response because:

  slow communication, over complicated return process. 

  Sincerely,
  
  *****************************

  Business Response

  Date: 03/15/2023

  Armscors limited lifetime warranty terms provide for the repair or replacement of any of its products found to be in some way defective.  In this matter, replacement is being arranged.  Unfortunately, Armscors warranty terms do not provide a remedy for what may be perceived by a consumer as slow communication, over complicated return process.