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Business Profile

Apartments

The Lodge at McCarran Ranch Apartment Homes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My apartment ceiling has been leaking for over a year. The property manager has done nothing to help. I have proof of the maintenance requests and still the issue persists. Under Chapter 118A - Landlord And Tenant: Dwellings the landlord has 14 days to make a reasonable adequate repairs. The landlords at the Lodge at McCarran Ranch have failed to do so.

  • Initial Complaint

    Date:08/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I moved in, I noted several instances of water intrusion. These were brushed off and nothing was done about it. The apartment was also filthy when I moved in; the carpet was so dirty in places that it appeared to be gray even though it is actually brown. Last week, in one of the exact locations where I noted water intrusion, water started dripping from the ceiling. I called emergency maintenance 7 times and no one responded or showed up. I lost out on sleep and caused stress to my body because I was waiting for someone to respond and didn't want to miss them. This is relevant because I have chronic illness related to past mold exposure. This occurred before Reno got that massive rainstorm. I requested to be let out of my lease or to have access to a different apartment. I was given a statement that I could be released from my lease, but I realized that I will incur moving expenses and I should not be penalized for someone else's negligence. They also said that I could transfer into another apartment, but potentially with a fee and at a higher rent price. The person who has to approve the rate remaining the same is dragging their feet regarding an answer, while I am stuck here remaining exposed to mold that is negatively affecting my health. This is an ADA-access apartment also and I am disappointed that this is the quality that this business provides for people with disabilities. I am also immunocompromised so I have to protect myself from potential COVID exposure, and every time someone comes in here I have to wear my N95 and ventilate the apartment for hours afterwards. This is very disruptive and keeps me from eating and sleeping as much as my weak body needs. This building was also so poorly built/maintained that it flooded when the recent storm came. I need my moving expenses paid in addition to being released from my lease, or I need a transfer to another apartment at the same rate.

The Lodge at McCarran Ranch Apartment Homes is NOT a BBB Accredited Business.

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