Customer ReviewsforZLINE Kitchen and Bath, LLC

I got a 7k new refrigerator back in March /24 and having issues since day 1! Keep exchanging emails and hours on the phone waiting!!!Finally The warranty sends 2 people here today and not only they didnt know why the freezer is not freezing accordingly and melting the ice cream and the condensation is happening but they could not fix the ice maker because the piece sent was incorrect!!!!!!!!And just after they left my fridge now has no lights on inside???now I was left with the same 3 issues i had before PLuS one that now my lights dont work! It is a nightmare to get someone to answer the phone, each time q new rep has to go over the notes, and the warranty guys come and also say this is a terrible brand and with lots of issues and dont know how to solve them! what else do I need to experince? it's been 3 months! it is a 7k item!!!!someone please solve this!!!Not to mention the panel ready is hard to be flushed and does not look like a cabinet because it cant be flushed since the hinges does not open enough!!!

Hello *****! Thank you for taking the time to reach out to us. We are sorry to hear that this has been your experience with your ZLINE refrigerator. Our team has performed extensive troubleshooting with your unit and would like to assure you we are working diligently to find a resolution. We have determined that the magnets that were responsible for the functionality of the lighting, were removed and have suggested you put them back, and have now confirmed they are performing correctly. Our team has re-submitted you for service and would like to reiterate to not throw away any repair parts that we have sent and will continue to send, as this will delay your warranty service as it did prior. Please ensure you keep all necessary parts until your refrigerator is working properly. If you need any further assistance, please do not hesitate to reach back out to us. Thank you!

Very unhappy with Zline. Lousy customer service, and less than average product performance.Redid kitchen with all new Zline appliancesnever again! Zline just blows us off. Run fast and far!

Hello *******! Thank you for taking the time to reach out to us. We are sorry to hear that this has been your experience with your ZLINE wine cooler. Our team has looked into your case, and we have submitted you for an exchange. If there is anything we can do to assist you in the meantime, please do not hesitate to reach out to us! Thank you!

Ive had nothing but problems with this company. Bought their gas stove/oven from Lowes. Had two hire appliance repair for 2 eyes that stopped working. Then I received a notice that a repair was needed on our item by an experienced gas repair which they repaired. Six months ago we received a notice to stop using our oven immediately because of danger gas odor coming from their stove. They said we would be contacted by a qualified repair company. We finally were called by a computer contact that someone would be coming to our home. No one came. I accepted 5 appoints that no one showed. Finally I found out from the operator who said ***** appliance was fixing the ovens. I called our local ***** appliance and they said we arent qualified to work on gas stoves where we live in VA. After several calls to ZLine they agreed to arrange for trucking company to pick up and deliver new stove. I had to find a company to hook up gas line to stove. They came and connected y to new stove. Heavy gas odor came from inside stove unit. They double checked all connections and has smell was coming from inside oven. They insisted that gas installer say wher gas leaked and to disable stove and red tag. The gas company disabled the stove as directed. My wife and I have been without a stove for over 6 months which included Thanksgiving, Christmas, New Years and Easter. I was told they were quickly going to fix our situation. We asked for them to give back our money and to pick up stove or let the new appliance seller to take away the zline when a new stove is delivered. I talked to two different service people at zline and the last one said she was going to get on it Wednesday evening. Its Friday evening April 5th and no response. Weve had an unusable oven in the middle of our kitchen for several days. We are both elderly and are at **** end.

Hello *****! Thank you for taking the time to reach out to us. We apologize that this has been your experience with your ZLINE range. We are always looking for ways to improve our products and we appreciate you taking the time to leave this feedback. Looking into your case further, unfortunately, we received information damage/alterations were made to the unit that void any further warranty assistance. If there is anything we can do to further assist you, please do not hesitate to reach out to us. Thank you!

Have had multiple issues from day 1 and now with our 5th issue and they will not refund or replace not luxury not quality its crap! As a home ***** Ive never wasted so much of my money before.

Hello ********! Thank you for taking the time to reach out to us. We would like to extend our sincerest apologies that you have experienced this with your ZLINE product. As you are out of the warranty period, we would like to offer you a courtesy warranty service, to make this right. Please reach out to us on your case and our team can initiate this request. Thank you!

I love my oven, after 18 months the convection portion of the large oven stopped working, I contacted customer service and they were no help, I sent video after video and photo after photo and they kept asking for more instead of telling us what replacement parts to buy. I even showed them in the videos all the seals and hinges and they kept asking again and again. Turns out the entire lower bake element was fried, the wires were burned up and was a massive safety hazard. Instead of replying to my email with the photos of the burned unit they asked for more photos of seals and hinges. We purchased the Lower bake unit kit and replaced the whole thing after doing our own research. This was a known issue but they didn't help, instead tried blaming the oven on not keeping the heat. I still have the videos and photos to document it all. Good news is after replacing the lower baking element with the entire kit, everything is working wonderfully again. Bad news is customer service is still terrible. I would not recommend purchasing from them unless they can get their act together and help the customer.

Hello! Thank you for taking the time to reach out to us. We are sorry to hear that this has been your experience with your ZLINE range. We are always looking for ways to improve our products and we appreciate you taking the time to reach out. Our team requests photos, receipts, and videos to ensure that we have all troubleshooting information before sending a technician, for a more efficient process. With this information, we can verify if your service is covered under warranty and ensure the technician has all the proper information to avoid multiple home visits! We strive to thoroughly troubleshoot with our customers, before sending resolutions to ensure that we cover all of our bases. We are glad to hear that you were able to replace the lower heating element. If there is anything that we can do to assist you further, please do not hesitate to reach out!

In less than 5 months of owning my Zline Dual fuel the oven quit working properly. Weve emailed and called to no avail. This was 2021. We have spent the last three years doing our best to make do. The oven will get extremely hot and burn everything or wont heat up enough to cook the food much less melt cheese. Everything was hooked up by professionals (electric/gas) so its not an installer issue. This company is a joke and the customer service is non existent. Would NEVER suggest Zline to anyone.

Hello! Thank you for reaching out. We are sorry to hear that this has been your experience. We are always looking for ways to improve our products and we appreciate you leaving this feedback. Looking into your case further, as you are out of warranty, our team has approved a warranty service as a courtesy. If there is anything we can do to further assist you, please do not hesitate to reach out. Thank you!