Business ProfileforEldorado Resort Casino Reno

NOT LGBTQ FRIENDLY !!!!!!!!!!???? Do NOT BRING YOUR FAMILY HERE!!! Something is very off about this place. I traveled from out of state to this hotel. I got 2 rooms. One for my children and the other for my partner and I. Around midnight, my partner was getting ice down the hall and witnessed 2 MEN walking into the room with my sleeping children. Asked them wtf they were doing and they said they were security, and had gotten a “loud TV noise complaint “. She was so shaken up and asked them to leave. They said that if they recieved another loud tv complaint, we’d be told to leave. (Mind you, the prior night, I had been kept up most of the night due to other rooms on the same floor having domestic disputes, Banging on doors periodically throughout the night. There were even people camping out at the end of the hallway with all their belongings just sitting on the floor… SECURITY NEVER CAME NOT ONCE ) I went down to the lobby and hotel management said they NEVER RECEIVED NOT ONE complaint) When asked why a loud TV complaint warranted non uniformed men to enter a room with sleeping children instead of contacting me to turn it down, the head of security said “ I wasn’t here when you checked in. How am I supposed to know there’s kids in the room!?” Oscar and Jeffery were rude, condescending and talked to me as if I wasn’t a paying guest. They had no regard for our privacy!!! And honestly it was altogether inappropriate and erie. I then went back to my room and decided to contact security to get names of all parties involved. I was then hung up on And when I called back, dispatch wouldn’t answer my call. At that point, I knew I wasn’t Safe. My Family was not safe. If it was an emergency, My family would have to figure out another form of help. That night I had nightmares, I couldn’t sleep. There’s something off here. What would have happened to my children if my partner hadn’t left the room to get ice. Those men entered our children’s room for another reason. The TV wasn’t loud at all. They violated our rights. Refuse to give me their hotel policy. No one has returned my calls from corporate. I tried to reach the director GUY and his secretary WEEKS ago and still have yet to recieve a call back. My rights were violated.