Business ProfileforThe Joint Chiropractic

I went to the ***************, ******* office. The treatment was good and the people in that particular office were friendly and knowledgeable. However, this is more of a sales oriented company than a medical treatment facility. They try to sell you a package which locks you in to paying a monthly fee that is automatically withdrawn from your bank or credit card. They give you a "today only special price" when you come in for a consultation, and if you "don't take it today, it will be more money tomorrow". You have to guarantee that you will pay for at least 2 mos. Mine was $69 per month. My month started on the 10th and I went the first month but not the second month. I had forgotten all about it and when I saw my credit card had been charged on the 3rd month (I didn't notice until 2 days after the monthly renewal day), I called and told them I would like to cancel and please refund for this (3rd) month as I will not be using it and did not even use the prior month. I was informed that I had to fill out a cancellation paper which I did that day and that they local office had to ask headquarters for my refund. I repeatedly followed up w local office and by email to HQ because they do not answer their phone. It took from April 14 until May 7 to get my reply from HQ telling me that per my contract I am responsible for paying for that 3rd mo since I did not cancel prior to them billing me and that NO they will not give me a refund. So basically I paid for month 3 but was unable to use it because I had already submitted a cancellation and was awaiting a reply about the refund for close to a full month. Their business model is super unfriendly, they do not answer calls so you can not address any issue with a person by phone and they take several weeks to reply to your inquiries. They are a Sales based company, and do not act like a professional medical company. I would not recommend. Go to a real Chiropractor not a company out to make sales. 2 stars for local office