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Business Profile

Collections Agencies

Business and Professional Collection Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions.Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred.Please rectify this matter promptly. My account number is *******

    Business Response

    Date: 05/01/2024

    I have searched our records and cannot locate an account for this consumer. I have used the name, address, phone # in my search. We do not show any of this information in our system. The account number that the consumer listed is not ours. The consumer might have us confused with another company.

  • Initial Complaint

    Date:04/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ***** collection service. I do not have a contract with ***** ****** Services. They did not provide me with the original contract as requested. I demand this account be removed from my credit report.

    Business Response

    Date: 04/24/2024

    On 04-18-24 I responded to a complaint from this consumer. That complaint number is ********. As previously stated, we have researched our files and are unable to locate an account for this consumer with the information provided.

    If the consumer will provide us with the date of birth, social security number, and/or our account number we can research this matter further.

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Reverse Health weight loss app thru an online ad. When I opened the app I saw that it is in a format that is not usable to me. I requested a refund and they will not refund the purchase. They are requiring either a doctors note or that I try their system for 2 weeks without result in order to refund. Its not that it wont work. I have no idea. But it wont work for me based on my lifestyle and finances (it has very specific I pre-set meal plans that are not feasible). I have a large family to provide for. Instead of a refund they offered me a free lifetime membershipthat I cant use.

    Business Response

    Date: 02/29/2024

    Tell us why here...We have researched our records and do not find an account for this consumer. We do not have an account with this name matching the last four of the social security number, or address provided. Our company is Business and Professional Collection Service, Inc. located in ****,**. This account may be for ********************** and Professional Service located in *****. We are not, in any way, affiliated with this weight loss program.

  • Initial Complaint

    Date:01/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not familiar with this business ***** COLLECTION SERVICE and would like the credit adjusted I never received my original contract as requested

    Business Response

    Date: 01/16/2024

    This account was assigned to our office on 03-05-2021 in the amount of $450.18 for utility services located at ***************************

    There are no notes in our files that show the consumer ever contacted our office to request anything regarding this account.

    We have contacted our client and they are in the process of locating an itemized statement that we can provide to the consumer.

    Thank you.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Creditor claims I owe them a debt from a utility company. I'm disputing the debt I have with the utility company. The homeowner was supposed to switch the utilities of the house they own after I moved out. The utility company tried to charge me for what the homeowner owes them.

    Business Response

    Date: 11/21/2023

    This account was assigned to our office 09-28-21 in the amount of $184.40. We tried to contact the consumer several times and had to leave messages. We called the consumer on 11-3-23 and were hung up on. I have reached out to our client and requested an itemized statement for the charges and also requested they advise us if the consumer's name was removed from the account when he vacated the property. We will provide the itemized statement and reply from our client as soon as we receive them.

  • Initial Complaint

    Date:10/24/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with 10 SPPC DBA NV ENERGY. I do not have a contract with B & P COLLECTION SERVICE they did not provide me with the original contract as I requested.

    Business Response

    Date: 10/24/2023

    This account was assigned to us 03-22-18 in the amount of $219.14 for SPPC DBA NV Energy.

    On 03-23-18 we mailed our First Notice to the consumer.

    We called the phone number on file several times and left several messages with no response.

    On 06-22-20 the consumer contacted our office asking us to accept a settlement of less than the amount of $219.14. We informed the consumer that we cannot make settlements on utility bills. The consumer hung up.

    On 07-28-20 we contacted the consumer and he again asked for a settlement. We again explained that we cannot accept a settlement on a utility bill.. The consumer requested a call back on 08-07-20.

    We contacted the consumer on 08-07-20 and received a payment of $109.57.

    On 09-04-20 we called the phone number on file and asked for the consumer and were hung up on.

    We do not show any notes that the consumer requested a copy of the original contract. The balance on this account is $109.57

  • Initial Complaint

    Date:07/06/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with Hospital Collection Services. I do not have a contract with Hospital Collection Services, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/12/2023

    After receiving this complaint our office has reviewed the account and has requested the itemized statement be sent to the consumer as requested in this complaint. If the consumer contacts our office, we will be able to assist in getting this resolved. Please contact our office with any questions at ************.

  • Initial Complaint

    Date:07/21/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice on my credit report of collections for $45. ************* **** . I'm assuming its a final **** . I have never received any **** or contact from either ************* or business and professional collections. If it's a valid **** I have no problem paying it. But I would like it removed from my credit when is paid since i was never notified prior or given an opportunity to pay. I have no other collections on my report.

    Business Response

    Date: 08/12/2022

     

    After receiving this complaint our office has reviewed the account and has tried to contact the consumer by phone without any response back. If the consumer will contact our office we will be able to assist in getting this resolved.Please contact our office with any questions at ************.   

Business and Professional Collection Service, Inc. is BBB Accredited.

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