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ComplaintsforReno Rock Transport, LLC
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Complaint Details
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Initial Complaint
10/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered 8 cu yds of 3/4" river rock & should have been charged $48 per cubic yard + tax & $75 delivery. After the rock was dropped in my yard, my contractor stated that it didn't look like river rock & it didn't look like it was 8 cu yds. The delivery driver stated it was both river rock & 8 cu yds. After my contractor spread the rock 2 days later, he again told me that it WASN'T river rock AND it WASN'T 8 cu yds and that the rock was spread only 1" deep-not the 2" deep that that the company's website said it would cover for my dimensions. When I looked at my receipt, I noticed I was charged $87 a cu yd for "salt and pepper". When I looked on the company's website for pics of the 2 types of rock, it appears that the rock that WAS delivered was indeed "salt and pepper"-but was listed at $77 for its size-not the $87 listed on the receipt. On 10/23, I called Reno Rock & reported my findings. I was advised that the person who would handle this was out of the office for the day & would return my call the following day. I waited a week & did not receive a return call. I called again on 10/30 & was told to email a pic of the rock & someone would call me back later that day. No return call. On 10/31, I called again & originally spoke to a rude Breanna, then was passed on to Cambria who stated she hasn't been in the office for 4 days. When I told her I had been waiting for 8 days for a return call & that I had the right to be upset since they had already been paid in full & were ignoring me, Cambria told me that after I "calmed down", I could call her back. Again, I felt I was being ignored & told her I would be filing a complaint with the BBB instead and hung up. I would like a refund of the correct amount that I was supposed to pay ($48 cu yd x 8 yards + tax/delivery) and have somebody measure the dimensions of the laid rock to determine if they delivered the correct amount ordered and refund the difference or replace the difference if I was shorted the 8 cu yds ordered.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.