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Business Profile

Medical Billing

Watland Billing Consultants, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

This profile includes complaints for Watland Billing Consultants, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Watland Billing Consultants, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving fraudulent attempts to collect a duplicate copayment from this billing company for services rendered at my physical therapists office on August 14, 2024. I have confirmed numerous times with the PT office that this charge does not exist and I have been in contact with Watland multiple times and the PT office has called them too. The last communication I received from the PT office was on 10/23/2024 saying that all was resolved. This morning 11/5/2024 I received yet again a text message kill from Watland. I have called them again today and was told “Wendy” would call me back. The text today is threatening stating this is my fifth notice. This morning he is not owed and this is insurance fraud.

    • Initial Complaint

      Date:06/17/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife went to two visits at Align Physical Therapy in November 2023. She paid $25 for each visit. Since that time we have received monthly billing notices from their billing service (Watland Billing Consultants) saying we owe $25. On several occasions we have tried to phone Watland at the phone number provided on the billing statement and have always been put through to a voice message system. We tried calling on 4/19/24, 5/10/24, 6/13/24 and 6/17/24. We left messages each time but continue to receive billing statements. We also contacted Align Physical Therapy and confirmed with them that we do owe them anything and that our account has been paid in full. The person we talked to at Align Physical Therapy told us that they are having trouble with Watland and have been unable to get them to stop sending us billing statements. We would like help in getting Watland to stop sending us billing statements.

      Business Response

      Date: 06/18/2024

      Thank you for bringing this to my attention  I reviewed the account and our manager called the patient yesterday. Previous calls were going to an invalid extension number. Our manager was able to locate the payment made in November and post to the account, This issue has been resolved on our end.

      Thank you,

      ***** Watland

      Customer Answer

      Date: 06/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Watland Billing Consultants, LLC is NOT a BBB Accredited Business.

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