Business ProfileforMichael's Reno Powersports

We purchased an ATV from Michael's Reno Sports in February 2023. The sales person included an extended warranty that my husband was lead to believe was being offered as part of the overall price. It was $571 on a $6,800. purchase. When my husband got home (within 4-5 hours of purchasing the item), I noticed the charge. We contacted the dealership and the finance director (Justin) said he could cancel the warranty but it required completion of some paperwork. He sent us a form to initiate the cancellation, which we completed and returned immediately. After that, we expected to see a credit on the card we used for the purchase. We tried but could NEVER reach anyone in the business office to determine when we could expect a refund. Our calls went to voicemail and were never answered. So, we then reached out to the store's general manager and we were informed that the cancellation could take a couple of months because the warranty company was slow in processing these requests. We called every month until August for updates! Every time, we were told that the refund had been processed and to wait. In August, the manager of the store told me that he PERSONALLY approved our request and there should be a credit on the card we used for the purchase. I left for an extended trip and did not follow-up upon my return because we have had other pressing family matters that took our attention. In retrospect, I should have been suspicious when they would never produce the refund paperwork. We believe this was all a ruse to frustrate us and get us to stop calling/give up. This is a very unfair business practice in my opinion.