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Business Profile

New Car Dealers

Lithia Reno Subaru

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sold a vehicle that was titled in nevada instead of Idaho. My drivers license is Idaho.

  • Initial Complaint

    Date:12/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in to purchase a brand new vehicle on October 13th. The experience itself was okay, but my concern is with the fact after I got home and looked through the paperwork closer, I found I was overcharged on the extended warranty. I found a separate Subaru dealership offering the exact same warranty for $2790. I had paid $5000 for a 7 year warranty. Once I found out I was overcharged, I went in person to cancel the warranty on October 15th. After canceling I was told it would take up to 8 weeks to receive a refund. I waited 9 weeks to be safe and then followed up with the dealership. The finance manager told me he could not locate my cancellation notice and it was still active in the system. I was told to resend in the cancellation notice and start from scratch, having to wait another 8 weeks potentially. Meanwhile I am paying interest on the $5000 while I should not be and they have shown 0 remorse at their failure and offered me nothing in return. There is also a 60 day time frame to cancel the warranty for a complete refund, and I am now past the time frame due to their negligence.

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car to Lithia Reno Subaru dealership for repair. The car sat in the dealership for one month prior to the repair being done. I then picked up my car after the repair and the car died on the highway while I was driving! Fortunately, I did not get into an accident and put my life in jeopardy! It turned out that the technician who did the repair did not tighten the engine components together and even forgot to put the retaining screws back! This is unacceptable! My life was at risk due to this technician’s unscrupulous behavior and incompetency. I tried to contact the GM and service manager and neither of them bothered to call me back! The GM finally called me back after my father reached out to him. The GM acted as if he didn’t care. The GM as well as the service manager and Lithia corporation need to understand the seriousness of the problem. I could have died from their technician’s incompetency! I would like for the dealership to refund my money and issue me an apology.

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Still waiting to even get service done for a used car bought 4 days ago. Called yesterday never got a call back. This is the second used car we have bought from them where we have got no response as to getting an appt even made for them to even get the car they sold us in to repair 3 items that should behave been fixed before even being for sale. I e is a safety hazard as the seat belt DOES NOT WORK. I called today to speak to a manager and the general manager of the service department was rude and hung up and then I called back ans then finally got an appointment made for them to just diagnose which is still 3 days away not even to get repairs done!!! Quit embarrassing for a big company like this considering my family has been buying cars from then for YEARS. I'll make sure to make family ands friends aware of this horrible customer care and service!

Lithia Reno Subaru is NOT a BBB Accredited Business.

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