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Find a Location

Kromer Investments, Inc. has 1 locations, listed below.

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    Business ProfileforKromer Investments, Inc.

    Property Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    501 W 1st St, Reno, NV 89503-5377
    BBB File Opened:
    11/27/2007
    Years in Business:
    24
    Business Started:
    10/7/1999
    Business Incorporated:
    10/7/1999
    Type of Entity:
    Corporation
    Business Management
    • Mr. Roland Montoya, Regional Manager
    Contact Information

    Principal

    • Mr. Roland Montoya, Regional Manager

    Customer Contact

    • Mr. Roland Montoya, Regional Manager
    Additional Contact Information

    Fax Numbers

    • (775) 324-1094
      Primary Fax

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    20 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I moved into a Kromer investments property called Riverwood Apartments. I then shortly after started working for the company in the office of said apartments. I worked there for about a year. The girls in the office were very faulty and rude and verbally abusive. I ended up quitting and letting the company know about the girls behavior. moved off of the property, emptied the whole unit. all that needed to be done in the unit after I moved out was a paint job one small medicine cabinet mirror replaced and one door replaced. Before the girls from the office were fired, they wrote up my move out documents and sent them to collections. However, in those documents, they charged me for almost an entire new unit to be replaced. There are even duplicate charges for items that there were only one in the unit. called and physically went down to the corporate office to sort this out and get the actual balance. That way I can pay it off. But nobody will talk to me. Nobody will get back to me. Every time I go down there they say there’s nobody to talk to me about it. it’s affecting my credit and making it to where I cannot move if I wanted/needed to because nobody will take me with a rental collection on my credit. I was a very good employee and I was a very decent tenant. I do not deserve this and I just need somebody to help me.

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lonnie H

    1 star

    12/29/2023

    Technically this is 0 stars. I have lived at TRT for 4 almost 5 years. The first year was fine (pandemic) the second year management was present and responded to issues. Third year for 6 months we had a manager that stood out front and smoked all day. When we got the present management, they appeared to be professional, but that did not last long. All of the properties use 1 maintenance guy who does not know any more than I do. The management smile and do nothing. For 6 months now I have had no hot water in my kitchen reported it every month and nothing was done. Low and behold they turn on the heating boiler system and all of a sudden I have hot water. I reported that and they have done nothing to fix that. Now yesterday the neighbor upstairs let their toilet over flow and my bathroom is destroyed. It is New Years weekend and now I have garbage in my tub and a dehumidifier running in my bathroom with no offer of a stay at a hotel while they fix it or anything. The office can't even answer simple questions about it and act like I am inconveniencing them. I am on a small budget and they act like they don't have to do anything because we have no place else to go.

    Local BBB

    BBB Mountain West

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