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Find a Location

Real Authentication, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Real Authentication, LLC

      1135 Terminal Way Ste 209 Reno, NV 89502-2168

    • Real Authentication, LLC

      300 Delaware Ave Ste 210A Wilmington, DE 19801-6601

    Business ProfileforReal Authentication, LLC

    Purses
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Real Authentication, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Real Authentication, LLC

        1135 Terminal Way Ste 209 Reno, NV 89502-2168

      • Real Authentication, LLC

        300 Delaware Ave Ste 210A Wilmington, DE 19801-6601

      Location of This Business
      1135 Terminal Way Ste 209, Reno, NV 89502-2168
      BBB File Opened:
      12/9/2020
      Years in Business:
      3
      Business Started:
      10/26/2020
      Business Started Locally:
      10/26/2020
      Business Incorporated:
      10/26/2020
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Ms. Barbara Trishland, Complaint Contact
      Contact Information

      Principal

      • Ms. Barbara Trishland, Complaint Contact

      Customer Contact

      • Ms. Barbara Trishland, Complaint Contact

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/18/2022

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      I’m so upset. I submitted a bag for authentication on 10/12/22. I never received a confirmation email- which made me realize there was a typo with my email address. I checked out as a guest- so there was no way to message the company. They have a phone number listed that doesn’t work. There is no email address listed. How can a business where you pay for services not have any way to contact them. It’s so sketchy. I started messaging the company on social media as I had no other option- I got a response on Instagram on Friday, 10/14/22 saying they would fix the email and get back to me but I never got an email and they never got back to me. I keep messaging them via Instagram and I’m not getting any responses anymore. Tomorrow will be a week since the incident occurred. I was supposed to get an email with verification 24 hours after I paid, we are now at 144 hours. This business needs to have a way for customers to email or call. This is unacceptable. I paid 40$ for this service.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      andrew R

      1 star

      07/11/2024

      This company is used by Mercari to validate presale high-end items before they are listed. The problem is they do not answer their phone and ******* blames them when my item for authentication purposes came back as fake. I believe ****** and this company are are in league to steal money from senior citizens based on my experience. Wherein I paid $5 to Mercari for Authentication and then Real Authentication, LLC. wants to charge me $30 for the exact same item. I think somebody needs to look into that. rip off.

      Local BBB

      BBB Mountain West

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