Business ProfileforWestern Skies RV

My husband and I bought a 2022 Flagstaff pop up camper. We have had cabinet doors come off, the griddle fall of the side of the trailer, the awning does not stay up, and we have reported it to our sales person who said its part of having a new trailer. Then the lift switch did not operate. We called the dealership and did what they asked, check the fuses, replace the connectors to see if it was a bad toggle. They told me that i could use the manual override. I told them that I could not see where the hand crank would connect, as it appears to be backwards. The techs weren't sure what to do, and that's when we got a call from Brian - Manager of the Service department. He was completely condescending and disrespectful. He immediately accused us of causing the damage. Originally, he told us that we put something too heavy on it, ignoring the impeccable plastic cover! Then he changed his story that we were hit by another vehicle, as the owner stated as well. We showed him that there is no damage to the tongue of the camper. When we inquired about the rust, no response or explanation. He hung up on us. We called the owner of the dealership to explain our experience. He said that we could drive the camper in for further inspection but it looked to be hit. We dropped the camper off that following Monday. After a week at the dealership today, we get an explanation from Brian that the motor is stuck because the camper was attempted to be opened while the camper was closed. No explanation of the rust and no explanation of a time stamped photo we have from day of purchase with the bend. They said no covered and we need to pay and they wouldn’t fix anything under warranty until we pay. Owner was unavailable but could respond to a Google review within 24 hours. We have asked for a written and quote and to no avail.