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Business Profile

Holding Company

Gatehouse Asset Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 47.96 for a sweater that arrived to my house in very poor quality. I wouldn’t have paid $5 for it. When I asked to return it, first they said no cash refund - only store credit or exchange - I do not want any other product. Also when I tried to file a return my order would not come up.

    Business Response

    Date: 01/14/2025

    Dear Deb,
    Thank you for reaching out, and I sincerely apologize for the poor quality of the sweater you received. We completely understand your frustration.
    As per our return policy, we offer store credit or exchanges for returns, but unfortunately, we are unable to provide a cash refund. If you would like to proceed with a return, we can issue store credit for the full purchase amount once the item is returned.
    To initiate the return, please visit our Return Center and provide your email address and order number to process the return:
    Boho Beach Hut Return Center
    Once we receive the returned item, we will promptly issue store credit to your account. Please let us know if you encounter any issues or need assistance with the return process.
    Thank you for your understanding, and we truly appreciate your cooperation.

    Boho Beach Hut Customer Support
    ********************************************************

  • Initial Complaint

    Date:11/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/6 placed order for a dress on shop.com 11/7 found horrible reviews online about the business and this product and immediately emailed to ask they cancel the order 11/7 they replied back saying they could not cancel it b/c it already shipped 11/7 i email back saying i would be returning it and they said that was fine 11/14 i emailed asking how to send it back and am now being told i can't get a refund only a store credit

    Business Response

    Date: 01/14/2025

    Dear ****,
    Thank you for reaching out. I would like to confirm that a full refund for your order #****** was processed and issued to your original payment method on November 30th.
    We apologize for any confusion regarding the return process. Since the refund was already issued, there is no need for a store credit or exchange. If you have not yet received the refund, please check with your bank or credit card provider, as it may take a few business days for it to reflect in your account.
    If you have any further questions or concerns, please don’t hesitate to contact us. We’re happy to assist!
    Thank you for your understanding,

    Boho Beach Hut Customer Support
    ************************

    Customer Answer

    Date: 01/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:05/21/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress and a pair of jeans from this place. I ordered them and they were then delivered 5/20/24. I ordered size medium jeans and medium dress. The dress is shown on a petite model. The dress was as big as a king sheet. The quality of the dress is terrible. Holes in the stitching. The jeans are super big. They r not as shown in the pictures They have holes all over them. I called right when I opened the package. They said no refunds. The said on store credit. I emailed 7 times to ask where I send them back. They said returns have to be approved. This is the worst quality clothing. The dress was $49.99 n the jeans were $69.99. I believe this store is a scam. The clothing that arrived is not the same that showed up at my house I just read 25 reviews. Most people are saying the same thing. That the clothes are not as pictures. Is there anything to do about this.

    Business Response

    Date: 07/12/2024

    Hi *****,

     

    I am sorry to hear you were not satisfied with Boho Beach Hut. Upon looking into your account, I see that you were provided the return policy on May 21st. The policy states that a RMA should be filled out and the product returned for store credit. We have not received your items. If you return them, we would be more than willing to give you store credit.

     

    Again, I am very sorry you were not satisfied, but please return you items for store credit. I will provide the link ******************************.returnscenter.com/

     

    ******

  • Initial Complaint

    Date:06/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Boho Beach Hut has two different addresses and neither one of them are legit to include the one on the Better Business Bureau website, that's a residential home. I have been scammed out of $198, I have kept in touch with customer service and asked for a return phone call for over two weeks And they are no longer even answering the emails so I am waiting to make a police report and will file fraud charges with my bank tomorrow. In the meantime, they need to refund my $198 immediately.

    Business Response

    Date: 06/24/2023

    Hello *******,

    We are sorry you are disappointed with your order with Boho Beach Hut. Please return all items for a full refund.

    Thank you,

    Boho Beach Hut

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order from a company called Boho Beach Hut. When I received the two dresses it was very clear that the images they use on their website are not actual photos of the products. Although similar in color/design they are very misleading. I have attached two photos. The one on the left in each image is from their website. The two on the right are photos of what I received. It is as clear as day how they are not the same products in the photo of the orange dress. Their image shows a very light and flowy dress that is the same color material on the inside and outside as indicate with the circle. The one I received is not the same color orange and is white on the inside. I have contacted them and requested a refund and said I would return their product. They will not refund my money and only offer an exchange as that is their policy. I would understand if that was their policy and it was a simple case of I decided I didn't like the dress after receiving it, but they are scamming people into buying products that are not what they actually send you.

    Business Response

    Date: 04/20/2023

    Hello *******,

    We show you opened a dispute with your bank and will be refunded in full for the items you returned. 

  • Initial Complaint

    Date:12/24/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes (order #*****), on November 20th and my card was charged $43.96. I received a tracking number around mid December, but there have been no changes under the tracking number provided, and when I checked it today, it says that USPS is still awaiting the package. I tried to call on December 23rd and got an automated service. Therefore, I was forced to email customer service about this issue. I received an email back, which stated because the package had shipped, there was nothing they could do. Well that's a lie because USPS hasn't received a package, hints why there is no update under the tracking number provided. I ordered these shoes for a special occasion and had to go out and spend another $45 on a pair of shoes because my order from Boho Beach Hut never arrived- still to this day. It has been 1 month and 4 days and I still haven't received my shoes. I want a full refund from this "business".

Gatehouse Asset Management, LLC is NOT a BBB Accredited Business.

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