Business ProfileforBoomtown Hotel & Casino

BOOMTOWN HOTEL IS ABSOLUTELY DISGUSTING! I booked a two night stay for NT Superior King NON SMOKING room. First of all we arrived our first night, (April 28th 2023) and the room was absolutely disgusting, smelt like tobacco horribly, cobwebs on the lamps next to the bed and a/c unit did not work properly so it was very hot. We went to get ice on the 3rd floor (where our room was) and the ice machine was broken. Once we finally got our Ice and went back to the room, inside the ice box was dirty with food and and even strands of hair! The remote for the ** was partially broken on the top and the service was absolutely horrible. I addressed the overall cleanliness of the room. They seemed apologetic and stated they would address it. It is now day two, after our first night in our hotel room and we come back to the room by the evening and nothing was addressed. I drove well over 300 miles to stay at this so called great hotel and it was the most horrible experience I have ever had and such poor customer service I literally left a day prior to my checkout date because i couldnt stand it. I hope they will make this right and address the house keeping and customer service or people will continue to have bad experiences here. Never again!

****,Thank you for bringing the cleanliness issues to our attention. On behalf of our entire team, I would like to apologize for not exceeding your expectations. As such, we have issued you a full refund to your credit card and again, we would like to apologize for the lack of attention our housekeeping department gave to your room. We hope you give us another chance in the future and if I can provide any further assistance, please don't hesitate to contact me directly at ************** Sincerely,*********************** Hotel Manager