Business ProfileforPaintworx Collision Center

I originally brought my 2016 *** ****** to Paintworx on 12/2021. I brought the vehicle to Paintworx after my truck was backed into while getting some maintenance work done. When I brought the vehicle to Paintworx, there was damage to the rear panel, rear bumper, and tailgate. Since Paintworx worked on my vehicle in 12/2021, there has been an issue on the alignment of the plastic on the bumper, alignment of quarter panel, paint blemish and chips. Within a couple months of the work performed, the paint started to peel on the passenger side section of the rear bumper. After multiple calls and emails, in 8/2022 was able to bring the truck back to address all the issues outstanding from 12/2021 and peeling paint. On 1/2/2023, I notified Paintworx the paint was peeling on the same section of the bumper for a second time. I left multiple messages and continued to receive communication that they weren’t willing to fix the paint again. During this time, I informed Jamie that the Paintworx website states they warranty their work and offer a loaner vehicle. I informed Jamie that if they weren’t willing to honor this, that I would be in contact with my attorney. On 3/10/ 2023, I received a call from Jaime stating the David, owner, was willing to do the needed work but no loaner would be provided. Appointment made to be dropped off on 4/11/2023. On 4/13/2023, I went to Paintworx to pick up my truck and upon inspection, I had concerns and addressed them with Jaime and their mechanic. Concerns included the plastic on bumper was misaligned worse than when I dropped it off, a new paint blemish and that a few screws weren’t fully secured. After pointing these items out, Jaime left to get David. David came out and demanded that I leave the property as they weren’t addressing these issues anymore and threatened to call the cops if I didn’t leave the property. As a customer that has brought several vehicles to them, I will not be returning, and these issues are unresolved.