Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Hilton Albany has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hilton Albany

      40 Lodge St Albany, NY 12207

    • Hilton Albany

      40 Lodge Street Albany, NY 12207

    Business ProfileforHilton Albany

    Hotels
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Hilton Albany has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hilton Albany

        40 Lodge St Albany, NY 12207

      • Hilton Albany

        40 Lodge Street Albany, NY 12207

      Location of This Business
      40 Lodge St, Albany, NY 12207
      BBB File Opened:
      10/21/2002
      Additional Contact Information

      Fax Numbers

      • (518) 462-8192
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Traveling soon? Shop smart when booking a hotel room

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Salaah S

      1 star

      05/18/2022

      I was an impromptu walk-in to the Hilton and the woman at the front desk quoted me a one night rate of $299. That seemed really high but I just needed to get up to a room and get on my laptop to take care of some things. After getting into my room I visited Albany Hilton’s website, and their site showed that the room that I was checked into was actually $231 for the night, which is nowhere near what I was paying at $299. Also, for some reason I was checked me into a double room when there were plenty of single Kings available! So fine. I’m sitting at the desk in my room looking at Hilton’s website with plenty of available rooms for nearly $100 less than what I am paying to stay here, and I check 3rd party websites too, who ALL have the lower rates - not one of them lists Hilton as having rooms priced at $299/night. I call down to the front desk to mention that something is a bit off about this, and she transfers me to Tara in sales, who mentions to me that though I only just checked in 20 minutes prior, that the rates fluctuate from minute to minute. Eventually Tara comes back to offer me a rate of $249 rather than the $299 that I was quoted upon checking in. Which I accept because it’s better than paying nearly $100 more than what everyone else is paying! Finally after getting all settled, I take a good look at my room and the bed sheets appear to be the same bed sheets from the previous guests! ON BOTH BEDS! The beds had not been changed over, they had merely been tucked in with the stains still on the sheets in full view of anyone who was paying attention. Which happened to be me. Not just one bed, but BOTH beds had stains on the comforter and/or the sheets. * sigh * it was clear that there was something malicious right beneath the surface going on here, something that was rooted in a deeper cause, and believe it or not, I decided to just sleep in my sleeping bag ON TOP of the stained bed comforter because racial discrimination is a painful feeling.

      Local BBB

      BBB of Upstate New York

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.