Business ProfileforGoldstein Auto Group

Brought my ******** vehicle here for service. Originally bought from the Goldstein *** store on Central Ave, but was told I need to bring my car to the Latham location for service. They diagnosed a problem, (my airbag sensor light is on) and I paid $170 for that, but they had to order the part (a new seatbelt buckle) so I had to wait. They never called me and let me know the part was in. Ended up calling and scheduling an appointment 4 months after this. Bring my car there. They put the new seat belt buckle in, and raise the price without getting it pre-authorized from me that I still want the work done at a higher price, called the service manager about this and he agrees to the original price. I go to pick up and pay and when I drive away within 5 minutes the airbag light comes back on. I immediately went right back to the shop and they say that they don't know why and they'll need further time to figure it out. I was already waiting for my car for a week and they let me know they had no rental cars available to offer me and they are unsure of how long they must further keep my car. They did offer a shuttle back home or to the dealership when picking up again, but I was never made aware of this before and would not have missed my appt time originally if I knew that. I let them know I would like a refund and will never be doing a business there again. When discussing the refund my service advisor told me she would go get the manager but the manager refused to come out and talk to me. Very unprofessional and disrespectful. Could not even come out and apologize for wasting my time with unneeded repairs. I had other issues with my car that needed diagnostics so I also had to pay $340 for 2 other problems, one of which they could not even tell me what was wrong. I understand that not everything is easy to figure out, but the lack of communication & transparency is why they are losing my business and getting a bad review.