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Business Profile

Online Retailer

Funny Fuzzy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 187 total complaints in the last 3 years.
  • 119 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered and they took the money Said it was on the way but could not provide any tracking number at all. Then said they would contact me then said on the way but could not tell me when or how it was going to be shipped. Several other people also have the same problem if you look it up.

    Customer Answer

    Date: 08/26/2025

     They just sent me a refund. Thank you is your help

  • Initial Complaint

    Date:08/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made an order July 14, 2025. Received a confirmation email that the order would arrive on July 17, 2025. It is August 1, still have not received the order. I have sent 3 emails to customer service, that have gone unanswered. There is no tracking information provided.

    Customer Answer

    Date: 08/21/2025

    I am writing to say FunnyFuzzy reached out to me, canceled my order and gave me a refund. I think we can close this out, thank you for trying to get in contact with them. 

    Take care,
    *****

  • Initial Complaint

    Date:07/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Date of the transaction: May 14, 2025
    - Total paid to the business: $85.65
    - The business committed to provide me: Knots rope dog toy set, outdoor waterproof mat, orthopedic waterproof large dog bed, shipping protection; Estimated shipping date was 1-3 business days with a possible slight delay due to tariff changes
    - Nature of the dispute:
    --- After waiting over a month for the products, I received an email communication on 6/27/25 stating that one of the items is out of stock and offered me a full refund.
    --- I accepted the refund offer on the same day. I never received it.
    --- I then bought similar items elsewhere and no longer need or want the items from the business.
    --- On 7/9/25 I received a shipping communication stating the out-of-stock item had been shipped.
    --- I sent the item back to the business via 'refuse delivery.' This refusal was necessary and was also recommended by the business.
    --- I never received any of the other items I ordered and paid for. I don't have any of the items from the order in my possession.
    --- I have continued to request a full refund of the entire purchase from the business. This request continues to be ignored.

    Customer Answer

    Date: 08/07/2025

    Complaint #********. The business refunded 98% of the order. This is not what was requested as I requested 100% refund, however, I will consider this complaint closed. Thank you for all your help with a resolution.








  • Initial Complaint

    Date:07/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 couch covers 2 weeks ago and they haven't arrived. I emailed the company to no response( not even in my spam folder)-- thought to leave a review today and it looks like thus company is just taking our money and not sending the product-- LOTS of the same complaints as mine- I think they are fraudulant and would like you to look into them.

    Customer Answer

    Date: 07/28/2025

    The company replied via email and has since issued a refund that is still pending.
    Thanks!

    The credit has gone through! All good!
    Thanks for your help!
    ***** ******* 

  • Initial Complaint

    Date:07/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 things from FunnyFuzzy and emailed to see the status of my order, online it states it is in process for an order that I put in on 6/26/25. I again, reached out to them to refund my money and haven’t heard anything. There is no phone number for customer service and the only way to reach out is by email, with no responses.

    Customer Answer

    Date: 08/04/2025

    The company finally reached me and wanted to give a discount for the troubles and I rejected and wanted the full amount.  The full amount was refunded.  Thank you for your service as they didn’t communicate prior to me reaching out. 

  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dog bed that was supposed to be delivered by June 7th. I have reached out several times, and it still hasn't arrived. I have been repeatedly told it would arrived soon, but it hasn't.

  • Initial Complaint

    Date:07/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dog bed from the company FunnyFuzzy. I ordered it on July 15th. I have sent them four emails regarding my order, and no one had gotten back to me. When I use the email I was sent for confirmation, the website is no longer available for me to even see my order. I would like to cancel and refund my order because I now think this was a scam. Thank you to whoever helps me with this.

  • Initial Complaint

    Date:07/10/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've now been having a back and forth with the customer service team for weeks. Not only did it end up taking closing to a month to ship/be delivered (ordered in mid May finally delivered almost a month to the day in mid June) - but then when it arrived it was not the correct measurements. I ordered the Jumbo Plus size and always meticulously measure dog beds to ensure they'll fit (in this case my dogs and the car). Not only was the height 5 inches shorter than advertised but the length was as well. When I pointed this out and asked for a return, customer service claimed it wasn't an issue of quality so I would have to ship the return myself (to china). They are refusing to waive the shipping fee for the return nor have they even shared the return address with me.

  • Initial Complaint

    Date:07/09/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No tracking details were sent.
    Have contacted company by email twice with no response.
    Reading reviews makes me think I have been scammed.

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on April 21, 2025 for a Dog Princess castle. I paid extra for shipping protection. I spent 201.53 and I have never received the item or tracking number. The company said they could not provide a tracking number or a refund which violates their shipping protection plan and their company policies on their website.

Funny Fuzzy is NOT a BBB Accredited Business.

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