Business ProfileforKlaus Roofing Systems of Upstate New York LLC

Dear Warren, We are the property owners of *** ****** ****** **** ******* *** **** *****, and are submitting this complaint and request to the BBB of Upstate New York as our official complaint against Klaus Roofing Systems of Upstate New York, a franchise/contractor of Klaus Roofing Systems. We are seeking the BBB’s assistance to mediate and resolve two issues with Klaus Roofing Systems of Upstate New York. The two issues are: Klaus Roofing Systems of Upstate New York caused significant water damage, due to negligence, by not properly covering and securing a large open hole in our roof during the project. The heavy rain poured through the hole for hours, down through the attic floor, and onto the ceiling of the bedroom below. The cost to repair and replace that ceiling, approximately 14’ x 9’, is $4,200. We have requested that Klaus Roofing Systems remit $4,200 to us to pay for the repair of the damage caused by their negligence, but they have not agreed to do so. Klaus Roofing Systems submitted an invoice #**** for an additional $3,200 post-project. We requested a detailed explanation for the additional cost, including parts, and labor, and because we believed that most of the labor and parts were already included in the initial estimate of $8,330, we do not feel that the additional $3,200 is justifiable, unfair, and unwarranted. We requested an estimate for any additional costs prior to work beginning and resuming, and did not receive any new, or additional estimate. Instead, work proceeded without our knowledge and approval. We are seeking invoice #**** to be dismissed/voided, or significantly reduced by a minimum of 75%. Contact information for Klaus Roofing Systems of Upstate New York Owner: Nina C********* Phone: ###-###-####, ###-###-####, ###-###-#### E-mails: ******************************* *************************************************  Business/Home Address: ** ****** ****** ******* *** **** ***** Website: *************************