Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked the company not to contact me, and they started calling my work phone, in which I would have gotten fired. I have so much evidence that they keep calling and contacting me after I clearly said I didn’t want any contact. I even emailed the company letting them know what was going on and still it’s going on. I have an anxiety disorder and two autoimmune diseases. The out come from this harassment is that I’ve been having anxiety attacks and one of my autoimmune diseases is piggybacking off of my anxiety. So now I’m having seizures.

  Business Response

  Date: 01/11/2024

  RCS Capital Partners strives to provide the highest quality of service to our clients and our client’s customers. Therefore, RCS Capital Partners regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Ms. ******** ********’s complaint to our attention and we appreciate the opportunity to respond. We are sorry to hear that Ms. **** had a bad experience with our company. Upon receiving notification of the complaint, RCS Capital Partners conducted an internal investigation regarding this matter. Upon review of this matter, it was found that we had been attempting to contact Ms. ******** regarding an account that was recently placed in our office. Our office mailed Ms. ******** a letter and attempted to get in contact with her via telephone with the phone numbers provided on the account. After getting in contact with Ms. ******** she explained that it was not a good number to receive personal calls at as it was her place of employment and requested that all calls were stopped. After receiving this information our representative immediately removed the numbers on the account and placed into “Cease and Desist”. Our representative apologized for the inconvenience and explained that the numbers were removed, and her account was closed as Cease and Desist in our office and ended the call. Our company has not attempted to contact Mr. ******** after, other than to respond to her emails requesting her account be placed in Cease and Desist. We apologize to Ms. ******** for any inconvenience encountered during this matter. Thank you for your attention and cooperation regarding this matter. If there are any further questions or way we can assist please contact our compliance department with the below number. 

  Customer Answer

  Date: 01/11/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards,  ******** ********  

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continuation of harassing calls regarding an account and person that I have no knowledge of. I requested to have my number removed, as I have no knowledge and I do not owe anything to this company. The call came from ************

  Business Response

  Date: 07/12/2023

  RCS Capital Partners strives to provide the highest quality of service to our clients and our client’s customers. Therefore, RCS Capital Partners regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Ms. ******** ******’ complaint to our attention and we appreciate the opportunity to respond. We are sorry to hear that Ms. ****** had a bad experience with our company. Upon receiving notification of the complaint, RCS Capital Partners conducted an internal investigation regarding this matter. Upon review of this matter it was found that we reached out to Ms. ****** as her number was listed as a contact number for someone else we were trying to reach. We attempted the number on the account once, and Ms. ****** did call back the same day to inform us that it was the wrong number. We then removed Ms. ******’ number as a contact on the account and no other attempts were made to that number. We apologize to Ms. ******** ****** for any inconvenience encountered during this matter. Thank you for your attention and cooperation regarding this matter. If there are any further questions or way we can assist please contact our compliance department with the below number. 

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple upon multiple calls from this company. I don’t answer calls that I don’t recognize so it goes to voicemail. The number that shows up has a local area code, but the number they give in the voicemail is an *** number. After researching, I have found out that the number belongs to RCS Capital. I tried calling back before and got into contact with a representative and they wanted verification of who I was. I’m not giving personal info to ANYONE I don’t know. After some back and forth, I was hung up on. Now this company is calling relatives and who knows who else. Please stop calling my phone number and quit trying to contact any relative, friend , business, associate, or anyone else that you have been harassing with unsolicited phone calls. You may contact me by email so that I can verify who you are and what you want. Also, I’ve went to your website numerous times and y’all seem to be having issues. I get an error message and my browser won’t open your site, so I checked to see if your site was up and running and sure enough, it wasn’t. I have a screenshot saying your website was down and your server was not responding

  Business Response

  Date: 07/12/2023

  RCS Capital Partners strives to provide the highest quality of service to our clients and our client’s customers. Therefore, RCS Capital Partners regrets hearing otherwise and takes these matters very seriously. Thank you for bringing Mr. **** ********** complaint to our attention and we appreciate the opportunity to respond. We are sorry to hear that Mr. ******** had a bad experience with our company. Upon receiving notification of the complaint, RCS Capital Partners conducted an internal investigation regarding this matter. Upon review of this matter, it was found that we had attempted to contact Mr. ******** as a follow-up to paperwork that had been sent to him regarding an account that was recently placed in our office. We attempted to call the numbers that were provided to us on the account. When we reached Mr. ********, and at the time he did not verify his identity so we could not disclose the account information to him, and he ended the call. We did place the account in a closed status and no more calls were made to the account. We have investigated our website for any technical issues and there are no errors popping up on our end, so we do apologize if it was down at the time. We apologize to Mr. **** ********** for any inconvenience encountered during this matter. Thank you for your attention and cooperation regarding this matter. If there are any further questions or way we can assist please contact our compliance department with the below number. 

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received serval calls from this number and now they are harassing my family and work in regards to a debt. I have not received anything in the mail like they claim. And when I call back I don’t get an answer. They message they left of the voicemail the background noise is shady sounding. And I have consumers rights.

  Business Response

  Date: 02/17/2023

  RCS Capital Partners strives to provide the highest quality of service to our clients and our client’s customers. Therefore, RCS Capital Partners regrets hearing otherwise and takes these matters very seriously.   Thank you for bringing Ms. ******* ****** complaint to our attention and we appreciate the opportunity to respond. We are sorry to hear that Ms. **** had a bad experience with our company. Upon receiving notification of the complaint, RCS Capital Partners conducted an internal investigation regarding this matter.  Upon review of this matter, it was founded that we had been attempting to contact Ms. **** regarding an account that was recently placed in our office. Our office mailed Ms. **** a letter and attempted to get in contact with her via telephone.  We did receive a voicemail from Ms. **** and our representative called her back the next business day. Our representative was able to confirm all information with Ms. ****, apologize for any miscommunication, update Ms. **** with our business hours and discuss her account and come to an amicable resolution bringing her account current  We apologize to Ms. **** for any inconvenience encountered during this matter.   

• Initial Complaint

  Date:06/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gotten 11 calls in the last 3 days from this company from a woman named Heather who will not tell me what the calls are regarding and threatens legal action if I don't respond to some unknown client. When I attempt to return the calls the voice-mail is for a different person. I have not received anything in the mail about any legal matters.

  Business Response

  Date: 08/04/2022

  RCS Capital Partners strives to provide the highest quality of service to our clients and our client’s
  customers. Therefore, RCS Capital Partners regrets hearing otherwise and takes these matters very seriously.
  Thank you for bringing Ms. ******** ********’s complaint to our attention and we appreciate the
  opportunity to respond. We are sorry to hear that Ms. ******** had a bad experience with our company. Upon
  receiving notification of the complaint, RCS Capital Partners conducted an internal investigation regarding this
  matter.
  Upon review of this matter it was found that we had tried contacting Ms. ******** as a follow up to
  paperwork that had been sent to her. We attempted to call twice and left voicemails to please call us back, back
  in May and did not receive a response then. Our representative voicemails are set to go to their managers’ so
  that is who Ms. ******** reached when she called us back on June 23rd.
  We apologize to Ms. ******** ******** for any inconvenience encountered during this matter.
  Thank you for your attention and cooperation regarding this matter. If there are any further questions or way
  
  we can assist please contact our compliance department with the below number.

  Customer Answer

  Date: 08/04/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The business'statement says they only called twice but I had many more missed calls from the same number in addition to the two when voice-mails were left. Not to mention the time I actually answered and the person could not answer my questions about what the calls were regarding. Additionally they offered no actual resolution. What I'd like to see happen is a guarantee that I will not be contacted, and whatever account or whatever they have on me be closed and no longer pursued. Regards, ******** ********

  Business Response

  Date: 08/16/2022

  Bus resp: will cease and desist per the conversation I had with the business. They will no longer contact the consumer.

  
  

• Initial Complaint

  Date:06/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received several messages from a Sarah J**** claiming to be an agent of RCS. She states she is calling for A***** cell. I have repeatedly called and advised I am not the person she is looking for. On June 1st, I, along with my husband and son, received another message from the Sarah J**** regarding an individual who is not at those phone numbers. I called and spoke with a Timothy, who advised he was the senior manager. He was very rude, talked over me, wouldn't let me speak and advised if we didn't stop calling he was going to bring us up on harassment charges. I find this funny since he and his officer are the one calling and leaving multiple message for our son, my husband and myself even though we have advised we are not the individual they looking for. This is a very rude, unprofessional individual and he needs to stop harassing my family.

  Business Response

  Date: 06/23/2022

  RCS Capital Partners strives to provide the highest quality of service to our clients and our client’s
  customers. Therefore, RCS Capital Partners regrets hearing otherwise and takes these matters very seriously.
  Thank you for bringing Ms. *** ********* complaint to our attention and we appreciate the
  opportunity to respond. We are sorry to hear that Ms. ******* had a bad experience with our company. Upon
  receiving notification of the complaint, RCS Capital Partners conducted an internal investigation regarding this
  matter.
  Upon review of this matter it was found that we placed out calls looking for a consumer and dialed the
  numbers that were located on the account. When we received a call back stating that we had the wrong number
  our representative apologized, confirmed the wrong number and deleted it off the account, and no more calls
  were made to the wrong number(s).
  We did receive many calls back in requesting information on the account which we could not provide
  as no one calling was the consumer we were looking for and would be a violation to provide any account
  information. As the manager was explaining that we could not disclose the information and apologized for the
  calls and confirmed that the number was deleted there were people in the background attempting to speak at
  the same time, making it hard and unclear to answer any questions. Our manager apologized again for the calls
  to the wrong number in which he was hung up on. Immediately after this conversation we did have multiple
  calls back with males and a female using profanity and threatening our representative so it was moved to
  management as our policy states.
  Our representative apologized in each call and assured each person calling in that the number was
  already removed from the account.
  We apologize to Ms. *** ******* for any inconvenience encountered during this matter, and would
  like to reiterate that all numbers have been removed.
  
  Thank you for your attention and cooperation regarding this matter. If there are any further questions or way
  
  we can assist please contact our compliance department with the below number.
  
  Sincerely,
  
  Autumn K*****
  Compliance Manager